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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews

4,079 Reviews of Camelback Toyota - Service Center

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July 05, 2024

I love this dealership. Abbas was my service advisor and was very polite and helpful. More

by moh2147193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas Alramahy
July 05, 2024

It is not so much about the dealer as it is about the service Representative for the dealer. In this case Robert Gonzalez is tops in my estimation. He does everything a service representative should do t More

by ronlfloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service representive
July 05, 2024

Great service writer! Ridiculous over time charges! Meaning 30 min charge for a 10 min job!! Cliff Hotchkiss More

by RC_HOTCHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
robert gonzales
Jul 12, 2024 -

Camelback Toyota responded

Thank you for your feedback regarding your recent service experience. We appreciate your positive comment about our service writer and apologize for any confusion or inconvenience caused by the overtime charges. Ensuring transparency and fair pricing is important to us. We would like to address your concerns directly and ensure that everything is resolved to your satisfaction. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy will be happy to discuss the charges in detail and work towards a resolution. Thank you for bringing this matter to our attention. We look forward to hearing from you and improving our service.

July 04, 2024

Muy bueno el servicio, quisiera darles las gracias en especial al trabajador Uriel que me mantuvo al tanto todo el tiempo de mi auto. También quisiera agradecer a Paloma que en todo momento me apollo y More

by ORTEGASADIEL91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2024

I purchased a 2015 Toyota Camry on May 10th. Within 12 hours of driving off the lot it was undrivable. It then spent over a week in the service department. After they told me it was fixed I have More

by maria robledo
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Yoanna Tona
1.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Camelback Toyota responded

Maria, thank you for taking the time to leave us a review. We are glad that we were able to replicate, diagnose and repair the issue. If you have any other further concerns, please feel free to reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com. Thank you!

July 02, 2024

They do a great job all the time and take care of things at a timely manner. More

by SALVADORR661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarius
July 02, 2024

I enjoy coming to camelback Toyota the service is always good the wait is not long. More

by CharIenemims14@gmail . Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
this doesnt aply
July 02, 2024

I feel like I’m home, everybody is friendly and kind, I have very positive experience every time, I recommend 100% this dealer. More

by LORENAOSVALDO
Recommend Dealer
Yes
Employees Worked With
Luis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2024

The severice very friendly and they doing good job, I did not wait too long n it fast. More

by KOMPHABAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, he doing very good job and friendly
July 01, 2024

The service representatives are really nice, and great to work with. But the wait times can be ridiculous. Recently did a warranty tire replacemen, and it took 4 hours. It only took 45 minutes to proce More

by DAVIDHEIL.AZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauro
Aug 07, 2024 -

Camelback Toyota responded

Thank you for your feedback and for your kind words about our service representatives. We sincerely apologize for the extended wait time you experienced during your recent visit for a warranty tire replacement. Your experience is important to us, and we aim to improve our efficiency. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address this matter directly and ensure a smoother process for your future visits.

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