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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews
Call Service Center (602) 264-2841

4,084 Reviews of Camelback Toyota - Service Center

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February 01, 2025

Great service, nice waiting room, great service advisor. Michael French is the best - thorough and knowledgeable. More

by EDWARDS3854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
Report | Print
Feb 04, 2025 -

Camelback Toyota responded

Thanks, Edwards! We’re thrilled to hear you had such a positive experience. Michael truly is an asset to our team, and we’re glad you appreciated the service and waiting area. Your feedback means a lot to us!

February 01, 2025

They didn’t update website or call or text back when a couple of days turned into a week!! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Camelback Toyota responded

Sam, a couple of days turning into a week is certainly not the level of service we strive for, and we understand your frustration. We'd like to learn more about what happened and how we can improve our communication processes to ensure this doesn't happen again. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further.

January 31, 2025

Friendly, organized and clean service area. The cafe and waiting areas are also great value. More

by WARMACHINE009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
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Feb 04, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you enjoyed our friendly service and clean spaces. It's great to know our cafe and waiting areas met your expectations. We appreciate your feedback and look forward to seeing you again soon!

January 30, 2025

Very good service and fast ,they are polite explain good and friendly i love it More

by MENDOZA_RIVAS_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Jan 31, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a great experience with our team. Your kind words about our service and friendliness mean a lot to us. We look forward to welcoming you back soon!

January 30, 2025

Great and expedient service. Greg and Frankie (Francisco) were great! Thanks for the sevice over the years More

by FTMALLAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
greg and francisco
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Jan 31, 2025 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Greg and Frankie provided you with great service. We appreciate your support over the years and look forward to continuing to serve you!

January 30, 2025

The Car is perfect, Titus was superior and very professional, TOP shelf...... fast very keeping on top of the Car movement, while getting worked on More

by PGENERAL1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
Report | Print
Jan 31, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a great experience. Titus truly is a star, and we’re glad he made the process smooth for you. Your satisfaction is our priority!

January 30, 2025

Jaden was very professional, courteous and knowledgeable about the services needed to be done on my vehicle. More

by tobyville86
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jaden
Report | Print
Jan 31, 2025 -

Camelback Toyota responded

Thank you, Toby! We're thrilled to hear about your positive experience with Jaden. Our team strives to provide professional and knowledgeable service, and it's great to know we hit the mark for you. We appreciate your support!

January 30, 2025

Couldn’t snap on a plastic piece in the 10 hours my car sat in their lot. Had to insist I get my car back, with the part and do it myself. Took me 2 minutes. Absolutely abysmal service with even worse comm More

by 00rloftis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Grundstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Finkel
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Jan 31, 2025 -

Camelback Toyota responded

We understand how important it is for our customers to receive efficient service, and we apologize for any inconvenience this situation may have caused you. We take all concerns seriously, and we would like to address this directly. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com for further assistance.

January 30, 2025

Lane is the best. Very good at keeping me updated on progress and always cordial and professional. More

by dedwards23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane Cherawatenko
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Feb 03, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We’re thrilled to hear that Lane provided you with great updates and a professional experience. Your satisfaction means the world to us!

January 29, 2025

Michael French, service advisor is a good ambassador for your dealership. He is knowledgeable, friendly and professional. More

by TRUDY.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
Report | Print
Jan 30, 2025 -

Camelback Toyota responded

Thanks for the kind words, Trudy! We’re thrilled to hear that Michael made such a positive impression. Our team strives to provide excellent service, and feedback like yours motivates us to keep it up!

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