Back

Campbell Ford - Service Center

Niles, MI

4.6
404 Reviews

404 Reviews of Campbell Ford - Service Center

Sort by
June 13, 2024

Great salespeople and service managers. quick to respond to recalls and service questions. Would recommend sales and service. More

by DCL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

The service tech did a great job and was in time for the service call. He was very friendly and explained all the work that was done More

by CHRIS_MALICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe 5 stars
June 02, 2024

Guys were prompt, courteous and did a great job. Will utilize their services again. Thank you! More

by TGDITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

I would say the car washes are not what I was told they would be when purchasing my vehicle. Also, the tech/service center lost the locking hub key for the tires and I still don't have one. Jack said he is More

by klaesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Cates was an AMAZING salesman - sorry to hear he is gone!
May 24, 2024

just had oil change and tire rotation done at home , more thorough than quick lubes More

by DIGSBY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a review! We are glad to hear that our mobile service team was able to make your at home experience a great one! We definitely hope you keep using it or even come in and see us in the dealership!! Thank you, Abigayle Johnson, Business Development

May 15, 2024

First-time using mobile service. It was awesome! Josh did a great job and being able to work and not have to take off was even better. Thanks, Josh! More

by harlingashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh-Mobile Service
May 14, 2024

Good service; however they didn’t get the replacement parts in time so they had to keep my car an extra day which made it a little difficult to get to work the next day. Couldn’t find an answer to my car More

by teerah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene
May 08, 2024

Scheduled oil change and tire rotation two hrs later got oil change no rotation, ridiculous More

by Ji
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service mgr don’t recall name -0
May 06, 2024

They listen to your concerns very polite. I fine the service personnel to be very professional More

by Als
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

Thank you for taking the time to leave an AMAZING review regarding your experience here in our service department and with our technicians. We are happy to hear they took good care of you and gave you great customer service! Thank you again, Abigayle Johnson, Business Development

May 04, 2024

So convenient to have it done at home! Saved so much time and hassle of having to take it in somewhere! More

by Lori Vandagriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

Thank you for the good review, regarding your experience with our mobile service team. It really is a nice new feature that we offer here at Campbell Ford. We hope you keep using it and coming into the dealership! Thank you again, Abigayle Johnson, Business Development

1
...