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Campbell Ford - Service Center

Niles, MI

4.6
709 Reviews

709 Reviews of Campbell Ford - Service Center

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October 18, 2024

Made appointment 2 weeks in advance and still didn't have parts for warranty recalll More

by SPURGEONM2011
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Friendly service meeting all my needs. Will return for future service, great experience. Thank you! More

by Mel McKay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Efficient, fast and friendly! Good job! Mobile service is very convenient and easy to schedule. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Coming to my work or home to handle the service was so convenient and such a relief. Thanks so much More

by TOMCUPANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Campbell Ford sent a mobile service technician to my home for an oil change and to do some factory service updates. It was quick and very convenient. I appreciate the service that they provided. More

by JEN_KLITCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
October 15, 2024

Vehicle was towed to location and it was taken care of in a timely manner. They were in contact to answer any questions. More

by tremeisecole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
October 13, 2024

Fast response from front desk to service department, no long wait time to receive service. Professional and courtesy staff. Definitely recommend this dealership! More

by SLVRSPOON98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Campbell Ford sent a mobile team to my home to do several factory updates and because it was necessary to replace part of the driver’s door, they were very accommodating to arrange a rental car while mine wa More

by KEPETER44
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

Thank you so very much for the kind words.

October 12, 2024

Disappointed work requested was not performed estimate for repairs $6790.00 was almost $1980.00 more than job completed by Eby Ford Not planning to to ever come back to Cambelll Ford More

by RHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry you feel that way. We pride our selves on being very competitive on our service pricing. I’m not sure what the difference was in the quote or what the quote was for but would very much interested at taking a look at the specifics to see what we may have been able to do differently to keep your business. If you could provide me with the details I would provide you with a complimentary mobile service maintenance visit for your trouble. Thank you and again I’m sorry.

October 12, 2024

They were great, came on-site to change the oil in all three of our vans. Very Helpful. More

by NateX350Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Campbell Ford responded

We are so very proud of our Mobile Team. Thank you for sharing.

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