Campbell Ford - Service Center

A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More

Had to wait 8 weeks to get our car back due to waiting for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! More

Having the mobile service would be one of the reason I would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! More

Excellent staff. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. More

Friendly, efficient and timely They let me know what would happen and answered my questions would happen and answered my questions More

I bought my vehicle from Campbell Ford and couldn’t be happier. The dealership has a great service department and on-site body shop to meet all your needs. happier. The dealership has a great service department and on-site body shop to meet all your needs. More

I appreciate there willingness to help me out! When I have called with questions, they have abel to answer them! When I have called with questions, they have abel to answer them! More

5 Good people excellent service Will recommend to all my friends Will always use their service department friends Will always use their service department More

Fine. I'm tired of having a questionnaire with service appointments So on that basis with irritating !! I'm tired of having a questionnaire with service appointments So on that basis with irritating !! More

Very easy to work with. Eark and Austin were very professional. They seem to know the car business very well. Eark and Austin were very professional. They seem to know the car business very well. More