Cape Coral Chrysler Dodge Jeep Ram

I had several open recalls & a 4x4 warning light on my 22 Gladiator and called to schedule a service appointment. The dealership apparently uses some AI system to answer calls which told me my vehicle had no Gladiator and called to schedule a service appointment. The dealership apparently uses some AI system to answer calls which told me my vehicle had no recalls before even asking my name or for the VIN#? I asked to speak to a human and was connected to a very nice woman who looked up my vehicle, confirmed the open recalls, and booked an appointment for a time when all the necessary parts would be in stock. When I dropped the vehicle off, I told the service writer, Noel, that I had a bumper to bumper extended warranty to cover any work that was related to a recall. She used her pen to create her own little version of a signature line on the repair order to charge me a $250 diagnostic fee for the 4x4 light if the warranty wouldn't cover the repair. I asked about the warranty and provided the phone #, she seemed frustrated and rude so I told her to only complete the recalls, forget about any additional work, and I'd take it back to Carmax where I bought it and they'd waive the $50 deductible. I also told her that I needed the vehicle back that evening as I was leaving for a business trip. Shortly after I got home, I got an automated text from the dealership with an estimate for the repair stating that I already agreed to a $250 diagnostic fee, and asking me to approve over $900 worth of parts for the recalls. I immediately called the # Noel had written on a post it note to clarify, no answer. I texted the # and said I did NOT agree to the fee I was threatened with, and asked for a call from the service manager. I never received that call. Noel then told me that they did NOT have the parts and did not expect them for 5-7 days. I told her to fix whatever recall she had parts for and I'd come get the car that afternoon. She told me to get a rental. I told her it would just sit at the airport, she said she didn't care where it sat, lol!! At this point I was really all set with Cape Coral Chrysler Jeep!! I told her not to bother ordering any parts as I would NOT be returning. When I picked up the vehicle, Noel told me the recall work was most likely causing and would clear the 4x4 light. I have an upcoming service appointment at another Jeep dealership to finish the 2 other recalls. Long story short...... The AI system is dangerous and falsely tells people their car is fine when it has several known safety defects, they book your service appointment with a promise to preorder parts and then they dont. They threaten you with out of pocket fees, fabricate signature fields on your work order, use a confusing estimate system, lack basic customer service skills, and have an attitude problem. I would strongly suggest you look elsewhere for any repair work. More

Wendy was so great she was on top of everything. You should move her to supervisor position. You should move her to supervisor position. More

Very convenient with Lyft transportation to and from home and the dealership while getting my car serviced and the dealership while getting my car serviced More

Excellent service as always! Appreciate the team making visits enjoyable. Will continue to return to this location Appreciate the team making visits enjoyable. Will continue to return to this location More

Excellent service nunca había visto tan buena atención en general en un dealer en mis 17 años que vivo en los Estados Unidos. general en un dealer en mis 17 años que vivo en los Estados Unidos. More

I just leased the 2026 Cherokee Limited at Cape Coral Chrysler. Andy Turner was our sales representative and he has gone above and beyond for us. Explained and really worked with us getting the number Chrysler. Andy Turner was our sales representative and he has gone above and beyond for us. Explained and really worked with us getting the numbers where we needed them to be. Johnny from finance made the remainder of our sale painless. Thank you to the team. More

I met Andy and he went above and beyond today. I’m very happy with the service and my new RAM 1500. I’m having Andy and the whole gang over for a BBQ because I had a great experience buying my tru I’m very happy with the service and my new RAM 1500. I’m having Andy and the whole gang over for a BBQ because I had a great experience buying my truck and my wife’s new Cherokee. More

My experience was very smooth,Wendy was very attentive and kept me updated all the way,I can service my vehicle with ease and care all the time,very happy and grateful for the help by Wendy and the staff. and kept me updated all the way,I can service my vehicle with ease and care all the time,very happy and grateful for the help by Wendy and the staff. More

Wendy took care of my recall issues while I waited but I'm still waiting on her to follow up with my paint rust warranty issues, my understanding she or her manager were supposed to call me by the end of I'm still waiting on her to follow up with my paint rust warranty issues, my understanding she or her manager were supposed to call me by the end of the day yesterday but no one ever called More

Andrew got my Jeep in on a timely manner and got the service done very efficiently. He kept me informed during the entire visit about where the tech was during the service. service done very efficiently. He kept me informed during the entire visit about where the tech was during the service. More