Cape Coral Chrysler Dodge Jeep Ram

I had the most disappointing experience of my life. I have had the car 5 times in 6 months. I paid around $5000. Each time I had the same problem and they told me the car was ok. When they made me sign I have had the car 5 times in 6 months. I paid around $5000. Each time I had the same problem and they told me the car was ok. When they made me sign and I asked what it was he told me not to worry because I am not paying for what I signed. They lied to me, they put on paper what they did not change in my car. After 4 times at the dealership and $5000 spent the transmission on the car was finished. I have a lot of proof that I was lied to and that they took my money without repairing my car. They made papers with a recall but they did not change anything in my car, they took my money. I will prove it one day in the shortest possible time. More

Cheap. Not respectful of my time. Used vehicle only had one key and they refused to provide a second key Not respectful of my time. Used vehicle only had one key and they refused to provide a second key More

When I first arrived for my scheduled appointment, i waited outside for 15-20 minutes before anyone greeted me. I was in the service bay where you pull up, and a guy was even sitting out there. He didn’ waited outside for 15-20 minutes before anyone greeted me. I was in the service bay where you pull up, and a guy was even sitting out there. He didn’t even acknowledge me. Finally got called in to go over why I’m there. My car has an ABS issue and was told my autozone that the abs module needed to be reprogrammed to match the vin of my car. The tech told me it’s a $275 per hour for the work. If it ends up needing a new ABS module, then the 275 will go towards that. After coming in the next day, the tech gave me a quote to replace abs module at around 1300-1400 because they couldn’t program it because it was a replacement already. So as i agree to do the work, he then tells me that abs modules are 8-12 months on backorder. I find it crazy that this wasn’t relayed to me right from the start. I should have been told if you can’t reprogram the module, but need to replace, it’s at least an 8 month backorder for the part. I feel like this was a quick money grab from a teenager and you weren’t completely honest or ethical from the beginning. I will never suggest your service department or dealership to anyone. You should have told me up front that you won’t be able to replace it if it can’t be programmed. I would’nt have taken the risk of having it checked. And now a 17 year old kid has had 275 taken from him for pretty much nothing. More

Everything went smoothly and the service writer absolutely killed it! Everything went smoothly and the service writer killed it! She made sure I knew everything about the truck during service. absolutely killed it! Everything went smoothly and the service writer killed it! She made sure I knew everything about the truck during service. More

Quick and professional service Had a great coupon that saved me a lot of money on my services. saved me a lot of money on my services. More

The best . I loved the service. Amooooooooooooo . El mejor dealer se los super recomiendo. The best I loved the service. Amooooooooooooo . El mejor dealer se los super recomiendo. The best More

Service is very good so far I like the dealership but will not call for anything anymore because AI in my personal opinion is useless, I prefer to have real human answer the phone will not call for anything anymore because AI in my personal opinion is useless, I prefer to have real human answer the phone More

Quick and cordial Very thorough and was professional and courteous through the whole process Thank you! courteous through the whole process Thank you! More

Always a good experience The dealership has been good about getting my repair needs taken care of about getting my repair needs taken care of More

I never write poor reviews it I’m totally baffled how this place operates. There isn’t enough space to write here. So I’ll go with my biggest issue: my side mirrors started peeling and sliced my fingers this place operates. There isn’t enough space to write here. So I’ll go with my biggest issue: my side mirrors started peeling and sliced my fingers in November, 2024. After calling the dealership for weeks leaving messages and getting Put on hold, I finally was able to make an appointment with service. It was 2 weeks out. I show up for it and they tell me they have no record of me. I showed them my text confirmation and they tell me it was a booked by an offsite agent and they are screwing with their schedule and make me come back. I come back and they approve a warranty repair. But the say it will take 4-6 weeks for the mirrors to come in. I’m totally diplomatic at this point and agree. 2 months go by and they tell me to come by to get the mirrors installed. I showed up and they tell me the wrong mirrors were sent and they don’t know when the right ones will be in. They said it could take a few months. I agree civilly again. I call once per month for 6 months. Nobody ever answers the service line. I leave tons of messages and get one return call about 3 months later saying the mirrors should be arriving soon. Again I call every 3-4 weeks to no avail. Now I’m traveling for the summer to return in October. They call me while I’m out of town letting me know the mirrors arrived. Mind you this is roughly 6 months or more after the initial claim that the mirrors finally arrive. I let them know about my travels. They say “no worries, we will keep the here for you until you get back.” So, I get back and nobody will answer the service line again. Numerous messages and nothing! I finally get an appointment in December for a recall and regular maintenance paired with the mirror replacement. When I arrive they say they sent the mirrors back months ago and now the warranty is up and I have to pay $3k or so for them. The service manager called me in January, 2026 to discuss. Left me a voicemail and text. I get back to him the next day by call and text. No response again. I send several texts and messages over the next few weeks. Finally after psycho calling him he answers and says he will get back to me. I’ve followed up every few weeks with no answers. Now it’s April, 2026 and no response. How do you stay in business when you don’t respond to customers and treat them like this? I’m a business owner of 30 years and it’s unfathomable to me you get away with this. I’ve tried to book several other service and maintenance with this store during this time and same issue. Finally found a great local guy that always picks up and is reasonable. More