Cape Coral Chrysler Dodge Jeep Ram

Completely unacceptable customer service after the sale Completely unacceptable customer service after the sale due to lack of follow up. When I called to complain I was lied to by the used car sales manag Completely unacceptable customer service after the sale due to lack of follow up. When I called to complain I was lied to by the used car sales manager. I did not receive any satisfaction until after I threatened to cancel the sale it was at that point that the salesman called me and finally owned up to the fact that the dealership had dropped the ball And we were able to work things out in. More

Where do I start. A 2 day job turned into 23. Needed 2 windows replaced and 3 paint chips on the side panel due to a pre-existing scratch upon purchase. Received an “owe” form for the work to be done fro windows replaced and 3 paint chips on the side panel due to a pre-existing scratch upon purchase. Received an “owe” form for the work to be done from the dealer as part of the purchase. Upon arrival for my appointment at dodge nobody knew anything of the case despite multiple calls prior, pictures send in and paper work filed. The dealership outsourced the work to Cape Coral Collision which I would rate as a zero. The car had to be returned to the body shop 2 different times due to additional damage while on the collision shop property and work not being competed despite the shop saying it was done. The service manager Doug ghosted my calls day 2. I spoke with at least 6 different “managers” and people and even emailed the managing partner of Cape Coral Dodge Jay Ganzi, just for some answers, to no avail. I was lied to on several occasions as the work being done and timeframes involved which was proven by me actually driving to the collision center and checking on my vehicle personally. There is no sense of workmanship, responsibility, follow up or urgency in any manner. The night my car was returned, it was given back to me completely dirty and looked as though they left the windows open while they sanded it for paint. The inside was filthy and covered in dust. I had to literally coordinate and navigate every individual involved in the process. Between Cape Coral Dodge’s service department and Cape Coral Collision, the absolute worst experience you can imagine and then some. Basic customer service and actually doing your job simply doesn’t exist between these two. As a side note for this review most of the people I dealt with are not even listed…what does that tell you. More

Everyone was super helpful in order to get to the bottom of my vehicle issue! of my vehicle issue! More

Always welcoming to me and my black shepherd Lucifer and they do their best to get us out in a timely manner 🖤 they do their best to get us out in a timely manner 🖤 More

once the adviser made it out to me waiting at my vehicle, it went great. i didn't expect to have to wait as long as i did to have the advisor come greet me though. it went great. i didn't expect to have to wait as long as i did to have the advisor come greet me though. More

Ernesto is very professional sales man , Exelent services , good deal , thanks Ernesto for you deal , good deal , thanks Ernesto for you deal More

Good attention and very god help and find the nice vehicle to buy because the person is very friendly and professional vehicle to buy because the person is very friendly and professional More

As usual, service experience superior to any other dealer I have used In this market or any other. Immediate and warm greeting by support staff, quickly welcomed by service advisor an, accurately briefed abo I have used In this market or any other. Immediate and warm greeting by support staff, quickly welcomed by service advisor an, accurately briefed about what to expect, kept up to date on progress while I waiited, checked put promptly an in accordance with what was explained. Good coffee, nice waiting area and truck washed. They know how to do it right and get it done. More

I was very pleased with Wiley my salesman and his personality made it a pleasing experience. The vehicle has been excellent and the sales experience was excellent. personality made it a pleasing experience. The vehicle has been excellent and the sales experience was excellent. More

Our salesman Luis was great! He listened and gave us the deal we asked for. Finance did a fantastic job, Homer was very knowledgeable and was a great help. Everyone at the dealership was very friendly. deal we asked for. Finance did a fantastic job, Homer was very knowledgeable and was a great help. Everyone at the dealership was very friendly. More