Cape Coral Chrysler Dodge Jeep Ram - Service Center

I brought my car in last Monday for service and paid $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light ca $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light came on, and every warning light on the dashboard lit up. I was then told there was an additional issue that would cost $2,000 to repair, but the dealer offered to cover most of it as goodwill, leaving me with $360 out of pocket. I was assured the repairs would be complete and the car ready by Saturday morning. After calling multiple times and leaving messages with no response, I took an Uber to the dealership. Only then did Chris arrange a loaner vehicle something I was initially told wasn’t available because the part still hadn’t arrived. I was later told the car would be ready Tuesday, but on Monday I got a call saying it was finished. When I picked it up, I immediately noticed a strong radiator fluid smell. Chris assured me everything was fine, but by Tuesday afternoon, the car began leaking fluid and having starting issues. I returned it Wednesday morning and waited 2.5 hours, only to be told nothing was wrong. Later that same day, as I left work, the car struggled to start again and the check engine light came back on. When I returned to the dealership around 5:30–6:00 p.m., I was told no rental or loaner was available. After speaking with Service Manager Ron Torres, I was finally provided a loaner. The next day, I received a text from Chris that my car was ready yet again. At this point, I was extremely frustrated. In the span of two weeks, I had to visit the dealership more than six times, lost over eight hours of my time, and dealt with repeated issues that should have been addressed during the initial repair. More

Wait was not as long as I thought it would be. Everyone was nice and polite. Everyone was nice and polite. More

Nice guy, helpful, fast and efficient process. Answered all of my questions and helped me Answered all of my questions and helped me More

Mike C is very efficient, communication is key as truck is getting service repairs. He explains in detail and very respectful is getting service repairs. He explains in detail and very respectful More

Lisa had great customer service and great communication keeping me updated throughout the process. Glad the service was prompt keeping me updated throughout the process. Glad the service was prompt More

My problem was fixed on this trip. I am very happy with it. I will definitely return. I am very happy with it. I will definitely return. More

I had a 9:30 appointment for and oil change and tire rotation and left after 1 pm. I never waited so long at a dealership before. rotation and left after 1 pm. I never waited so long at a dealership before. More

Clean and friendly dealership Lots of customer amenities. Great waiting area that is comfortable and spacious amenities. Great waiting area that is comfortable and spacious More