Capistrano Mazda

Recent service Alex was extremely helpful and knowledgeable about my car. Her customer service is impeccable. Love coming here to get my car serviced! Thank you Alex was extremely helpful and knowledgeable about my car. Her customer service is impeccable. Love coming here to get my car serviced! Thank you Alex!! More

great customer service Great friend;u service, quick and on time, great customer service. Highly recommend Capistrano Mazda for anything related to Mazda. Thank you for al Great friend;u service, quick and on time, great customer service. Highly recommend Capistrano Mazda for anything related to Mazda. Thank you for all you do. More

Capistrano Mazda is the BEST! The team was extremely helpful with getting my airbag recall taken care of. They let me take a loaner car while my car was being serviced - must menti The team was extremely helpful with getting my airbag recall taken care of. They let me take a loaner car while my car was being serviced - must mention it was a brand new 2020 version and honestly I didn't want to bring it back. I really loved that they took a video of how they serviced my car and an update to what looked good, as well as what might need some attention in the future. More

Rick was the most knowledgeable salesman out of the 12 I interacted with across all the makes and models for a midsize SUV in San Diego North County and San Bernardino. I had a couple of questions about the interacted with across all the makes and models for a midsize SUV in San Diego North County and San Bernardino. I had a couple of questions about the CX9 and rather than answer them, he went above and beyond by sending me a narrated video of my make/model/color vehicle on his lot. He was also honest and trustworthy in our negotiations. My purchase took place an hour before closing and AJ sped through the financing at lightening speed. More

Great service while being in a super comfy waiting area! The very comfortable waiting area with TV, WiFi, snacks and water bottles. The service was fast and of high quality. I will definitely setup the next The very comfortable waiting area with TV, WiFi, snacks and water bottles. The service was fast and of high quality. I will definitely setup the next maintenance service with them. More

Great service experience! From service advisor to mechanic’s video of my vehicle and what need to be serviced. Thumbs up to all and thanks to Cyrena for being extra sensitive to my timing issues on t mechanic’s video of my vehicle and what need to be serviced. Thumbs up to all and thanks to Cyrena for being extra sensitive to my timing issues on this particular day! More

Great experience Very efficient, friendly and delivered as promised. Really like the video by the mechanic. Don't usually use dealerships for service, but I may chec Very efficient, friendly and delivered as promised. Really like the video by the mechanic. Don't usually use dealerships for service, but I may check out pricing next time :). More

Help with telephone pairing Jerry has been most helpful to pair my phone to my Mazda 6. He immediately came to assist with my problem. Thank you very much!!! Jerry has been most helpful to pair my phone to my Mazda 6. He immediately came to assist with my problem. Thank you very much!!! More

Very Satisfied customer! I was very impressed with Cyrena's courtesy, competence, pleasing personality, and outstanding ability to serve the customer. Initially my scheduled I was very impressed with Cyrena's courtesy, competence, pleasing personality, and outstanding ability to serve the customer. Initially my scheduled Monday 7:45AM recall/oil change appointment was unexpectedly cancelled. When I called to reschedule no one answered the phone. Quite exasperated I called the sales' department hoping they might be able to find someone to assist me. I believe it was Jerry Aydemir who answered my call. He immediately addressed my need to speak to someone and said he would walk over to that part of the store and make sure someone from there would be in touch within a few minutes. And surprisingly within a few minutes Cyrena had called and had me rescheduled the next morning! As I said above she was very pleasant, wonderfully accommodating, and very easy to communicate with. She made a very positive impression with this somewhat formerly mildly irritated customer whose appointment had been cancelled and who couldn't get her phone calls answered! More

Abosolutely a fine lease upgrade experience to a CX-9. From start to finish, from the moment we walked in the brand new showroom facility and were greeted by Rick Katz, my family and I had the smoothest ev From start to finish, from the moment we walked in the brand new showroom facility and were greeted by Rick Katz, my family and I had the smoothest ever experienced upgrading from our little CX-5 to the CX-9 (which we all LOVE) Rick and the staff there bent over backwards to find the color and model we wanted as quickly as possible and get it prepped and in our possession. I never have had such a fine, professional experience as we had at Capistrano Mazda. They have our loyalty for sure! More