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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,600 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,600 reviews

July 05, 2025

The dealership staff are very friendly. It’s a pleasure to work with them. Thank you. More

by SWEETPEA41169
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Gregory
July 05, 2025

Awesome experience! Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never o More

by DR.POLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Always a pleasant experience at Capo VW. The staff is nice, straightforward and easy to communicate with. More

by Vanessa P
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Zander Esterley
July 02, 2025

Very nice and polite and went out of their way to make sure I was happy with everything More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James service department
Jul 03, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

July 02, 2025

It was very easy to schedule things online, they provided great service and are trustworthy folks. More

by KathyCabrera
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Capistrano Volkswagen responded

Thank you for leaving a review!

July 02, 2025

Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. More

by drsdurana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Capistrano Volkswagen responded

Thank you so much for the lovely review!

June 25, 2025

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Capistrano Volkswagen responded

Hi Brian, Thank you for providing us with this insight into your service experience. We would like to apologize for not delivering on the normal level of customer service you expect, and also let you know that we appreciate you bringing this to our attention. Management has been made aware of your feedback and we are making changes to ensure a consistent experience for all of our guests. If you need anything further, or have any further details to provide, please email us at customerservice@capovwmazda.com.

June 24, 2025

The staffs are well trained efficiently to deal with customer easy and peace. Even customer’s animal accompanied gets happy treatment. Keep up the good work Volkwagon Co. More

by BKAARCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We are always happy when we get animal visitors!

June 24, 2025

3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communicat More

by SDALY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Jun 25, 2025 -

Capistrano Volkswagen responded

We apologize for the experience you had in our service department and would like to do everything we can to make it right. Our service manager, Cory, has reached out to you and left a message to discuss next steps. You can also reach out to us at customerservice@capovwmazda.com.

June 23, 2025

Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family. More

by jimpdowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Capistrano Volkswagen responded

Thank you so much for the wonderful review!

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