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Capistrano Volkswagen

San Juan Capistrano, CA

4.4
1,573 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,573 reviews

May 27, 2025

good an on time service why they are not charging the ID4a while they keep the car More

by moekazem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robustelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Capistrano Volkswagen responded

Thank you for your review!

May 25, 2025

Very good honest dealer bought two cars from them and serviced them all the time since nee More

by JCHRISTENSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a great review!

May 20, 2025

The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More

by MISSIONEROOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Capistrano Volkswagen responded

We apologize that our service team was not helpful and you were not able to get your service completed. Based on the information given, I was not able to locate your information in our system. We would like to look into this situation further, can you please email us at customerservice@capovwmazda.com and provide your first and last name or phone number? Thank you, Capistrano Volkswagen

May 19, 2025

The staff was professional and kind. Everything is taken very efficiently and with in reasonable time. More

by TKDHANJAL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales-Alex Norman and in Finance-John
May 20, 2025 -

Capistrano Volkswagen responded

Thank you so much, we appreciate your review!

May 14, 2025

Got quoted $5600 for leaking water pump, coolant flush, serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs fou More

by Capilot28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Acker
May 21, 2025 -

Capistrano Volkswagen responded

Hi, Thank you for bringing this situation to our attention. We take the satisfaction of our customers seriously and this situation has been brought to the attention of our management team for review. If you have any further details to provide, please email us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

May 13, 2025

Really appreciated how friendly, professional, and efficient the entire car-buying process was. There was no pressure at all, and everything went smoothly from start to finish! More

by NELDAHILL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Capistrano Volkswagen responded

Thank you for taking the time to leave a review!

May 11, 2025

Extremely honest dealership with no gimmicks. Never did I feel any pressure and they were very empathetic. More

by CHACHI5150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael B
May 15, 2025 -

Capistrano Volkswagen responded

Thank you so much for leaving a review!

May 09, 2025

Hands down the best dealership around that I have ever experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealersh More

by DTODDS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Capo VW is professional, courteous and quick. From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone know More

by Maddog53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

The staff was Organized, friendly, helpful, efficient … I don’t have any more to say. More

by danl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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