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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,616 reviews

July 28, 2025

Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or More

by AUTO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Really easy process and great service from Nick and Mike. They always make it easy and I will continue to buy cars from them. More

by BPARKER8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We will pass your compliments on to Nick and Mike!

July 26, 2025

Fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words. More

by DMBOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Capistrano Volkswagen responded

Thank you for your review!

July 22, 2025

Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s More

by SOONERHUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Capistrano Volkswagen responded

Thank you for bringing this situation to our attention. We would be happy to check and correct the tire pressure for you if you would like to stop by the service department. If you need anything further, please email us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

July 22, 2025

Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More

by Sorlowski12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Esterley
Jul 22, 2025 -

Capistrano Volkswagen responded

We appreciate your review and will pass your compliments on to Zander!

July 21, 2025

Had a great experience buying an ID 4 from Capistrano VW. Steve was extremely helpful and shared lots of information and enthusiasm about the car. He even stayed late to get us oriented to the features and s More

by CORINNEF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Capistrano Volkswagen responded

We will pass your compliments on to Steve! Welcome to the Capistrano Volkswagen family!

July 20, 2025

The service team is great. Zander is always thorough and helpful with any questions I have. More

by THREE.FLOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jul 22, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review and will pass your compliments on to Zander!

July 19, 2025

Entire service was covered under warranty and I received a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t More

by cryssy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gonzalez (3 stars), Sydney (one star)
Jul 22, 2025 -

Capistrano Volkswagen responded

We appreciate you for taking the time to bring this situation to our attention. This kind of feedback is taken very seriously as we always want our customers to leave feeling valued and taken care of. Our management team has been made aware of this review so we can ensure this does not happen again. If you need anything further, please email us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

July 19, 2025

Fast, helpful, no bull. Thankful I got to work with the team that I did. More

by JAKELBAGEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Haylings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Capistrano Volkswagen responded

Thank you for your review!

July 18, 2025

I had a great experience with the service department. They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getti More

by LAURA.A.REILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jul 22, 2025 -

Capistrano Volkswagen responded

Thank you so much for leaving such a great review!

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