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Capistrano Volkswagen

San Juan Capistrano, CA

4.4
1,562 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,562 reviews

May 03, 2025

Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I w More

by SPEEDBIRDCONCORDE
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Been going here for years. Very good, reliable service. Extra words here to satisfy minimum. More

by MSINFO
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Recommend Dealer
Yes
Employees Worked With
Xander
May 01, 2025

Service was good. Everything was completed on time as promised and the car eas clean. More

by JAMESRMITCHELL
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Xander
May 01, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Volkswagen

April 29, 2025

Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. More

by RICKGRUBBS03
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Xander
Apr 30, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We appreciate your feedback and will be sure to pass along your compliments!

April 28, 2025

The overall service was exceptional and simple. Emon facilitated the process with no issues. I would highly recommend this dealer to others. More

by ZACK.VASQUEZ13
Recommend Dealer
Yes
Employees Worked With
Emon.
Apr 28, 2025 -

Capistrano Volkswagen responded

We appreciate your review and will make sure to pass along your compliments to Emon!

April 28, 2025

Great, helpful and knowledgeable customer service. No pressure and they make buing a car easy More

by RAFFAELLAEVANS
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Capistrano Volkswagen responded

Thank you so much for your review!

April 27, 2025

Zander was terrific and gave us all options for service he thorughly explained everything it was much appreciated Steven Karo More

by STEVE@CARSONCOLD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Apr 28, 2025 -

Capistrano Volkswagen responded

Hi Steven, We appreciate you leaving a review and will make sure Zander receives your compliments! Thank you, Capistrano Volkswagen

April 26, 2025

Best experience ever I would recommend capo vw to everyone Thanks again Steve best ever More

by MYLES3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Capistrano Volkswagen responded

We appreciate your feedback and will pass on your compliments to Steve! Thank you, Capistrano Volkswagen

November 29, 2024

We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba More

by xsection1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miles Brandon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Dec 02, 2024 -

Capistrano Volkswagen responded

Hello, We sincerely apologize for your experience at our dealership. There is a certain standard we hold ourselves to for the customer experience and it was obviously not met in this case. We would like to look into this issue further and see if there is anything we can do to earn your business back, but I was not able to determine your information based on the review left. If you could please email us at customerservice@capovwmazda.com to provide your information so we can look into this further, we would very much appreciate it. Thank you, Capistrano Volkswagen

October 05, 2024

Rating: ⭐️ (if I could give zero stars, I would) I had an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswag More

by jnova760
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jack Wooldridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
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