
Capistrano Volkswagen
San Juan Capistrano, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More
Really easy process and great service from Nick and Mike. They always make it easy and I will continue to buy cars from them. They always make it easy and I will continue to buy cars from them. More
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Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen so soon after a tire rotation. Very frustrating. More
Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More
Had a great experience buying an ID 4 from Capistrano VW. Steve was extremely helpful and shared lots of information and enthusiasm about the car. He even stayed late to get us oriented to the features and s Steve was extremely helpful and shared lots of information and enthusiasm about the car. He even stayed late to get us oriented to the features and systems. We felt we got a good deal at Capistrano VW. More
Entire service was covered under warranty and I received a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t receive a call at all, I finally called at 3pm inquiring about my vehicle. I received a loaner (great!) on Friday but was told I’d be updated on Monday. No updates. Not a single one. Finally I was called at 8am on Thursday informing me my vehicle was ready. I went to pick it up, no one updated me on specifically what was done. But I was told if another issue I had persisted to come back in which was helpful info. The woman checking in my loaner was less than polite (she didn’t offer a simple ‘hello’, she closed the door on my face, she didn’t update me on whatever it was she was doing, nothing, ice cold). And to top it all my car was supposed to get a complimentary service wash— but NOPE! Literally y’all really dropped the ball on everything but the actual service. Do better! More
Fast, helpful, no bull. Thankful I got to work with the team that I did. Thankful I got to work with the team that I did. More
I had a great experience with the service department. They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getti They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getting in there again. Thank you More