Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,722 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,722 reviews
March 11, 2026
I bought my car from a very intelligent, great salesman. I brought my car in to be checked when it was returned. There was a scratch on the front when I pointed that out the guy came out, looked at it took I brought my car in to be checked when it was returned. There was a scratch on the front when I pointed that out the guy came out, looked at it took a picture of it went back in and then Gregory came out. Gregory said the scratch was there however I find it very sketchy that a picture was taken when I pointed it out and then all, and then Greg appeared and said oh yeah, it was scratched already. My phone calls have not been returned, and I probably won't be bringing my car back there to be serviced. More
by BRYANTJUANITA
Verified CustomerEmployees Worked With
Gregory
March 10, 2026
Great customer service and knowledge regarding vehicles. Buddy helped me set up my charging plan and gave me a tutorial on some of the features of my new ID4. The dealership made it quick and smooth by pul Buddy helped me set up my charging plan and gave me a tutorial on some of the features of my new ID4. The dealership made it quick and smooth by pulling the car out from off site, charging it and washing the vehicle while the paperwork was being prepared. Most importantly, I drove from LA since they had the best price! More
by jamesfalvarez
March 08, 2026
Friendly staff & excellent services. I appreciate how they send you a video to review all the work done and they also include some helpful tips and tricks when it comes to your car.! I appreciate how they send you a video to review all the work done and they also include some helpful tips and tricks when it comes to your car.! More
by KVAGI
March 07, 2026
Although they couldn't fix my old car cheaply enough, I was able to decide on and purchase a newer used vehicle. was able to decide on and purchase a newer used vehicle. More
by GAIL22BOB
March 04, 2026
The whole staff was amazing ! !! I have bought many VW’s but this dealership will be the one I will choose from this point on , I highly recommend this dealership !! I have bought many VW’s but this dealership will be the one I will choose from this point on , I highly recommend this dealership More
by MONIKACARES
February 19, 2026
Made appointment with loaner car confirmed. 'Sorry, we don't have one'. Took 2 days, factory recall and under warranty, refused to reimburse rental car cost. Not good. Extremely poor. 'Sorry, we don't have one'. Took 2 days, factory recall and under warranty, refused to reimburse rental car cost. Not good. Extremely poor. More
by MATTDOM12
Employees Worked With
Brad & Cory
