Capistrano Volkswagen

Terrific experience all around, from purchase to first servicing request. Got the exact model I wanted, with the buying experience being direct, straightforward, and no frills. 5 months later, the airbag servicing request. Got the exact model I wanted, with the buying experience being direct, straightforward, and no frills. 5 months later, the airbag light went on. Sent it in, they dropped me at home and picked me up when the car was ready. Quick turnaround and easy to manage and schedule; with no cost to me! More

This is the second lease that Buddy has acquired for me. I could not ask for better attention to detail. It’s like he knew exactly what I was looking for. I recommend that you go in and ask for Buddy. I could not ask for better attention to detail. It’s like he knew exactly what I was looking for. I recommend that you go in and ask for Buddy. More

Great service. Buddy and Joey were extremely helpful and went above and beyond the call of duty cold war in answering any and all questions I had. went above and beyond the call of duty cold war in answering any and all questions I had. More

Capo VW always takes such great care of our VW's! The service department is so friendly, efficient and cost effective. So thankful to Capo VW. service department is so friendly, efficient and cost effective. So thankful to Capo VW. More

My only complaint is that my son and I spent over 4 hours at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a low blood sugar and need to eat frequently. I am also a person with a low immune system due to my cancer diagnosis. I was very concerned sitting in a small room signing papers especially now during this pandemic. Manager Nick and salesman Chuck were polite and friendly. However, I was very exhausted after this. I live 59 miles away from the dealership and 15 miles from home there was a warning on the dashboard that there is low tire pressure. It was a good thing that I had my son with me so we drove to a gas station and he added air to the left front tire, right front tire, and right rear tire. I was very surprised that after having my car serviced and checked out that this would happen. Thank you for reading this. Have a good day. More

Niles Lopshire, my salesperson, did a great job. I got a good deal on a used certified Passat and everyone at the dealership was professional and nice. I would recommend checking this dealership out, Capist good deal on a used certified Passat and everyone at the dealership was professional and nice. I would recommend checking this dealership out, Capistrano, before making any final purchase. More

Very pleasant and accommodating.They accepted our car Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. More

Courteous and efficient. Capistrano VW helped me out at a time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! More

Warranty battery replacement. Took 30 plus minutes with “jumped” engines running to get car checked in. I do not remember the service agent I worked with. “jumped” engines running to get car checked in. I do not remember the service agent I worked with. More

After 4 years of having my 3 golfs serviced at Capo VW. I decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, the decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, they told me I needed: 1) Rotors and Pad front and Rear 2) Thermostat Housing w/Water Pump (even though no sign of leakage) 3) Timing Cover gasket and seal 4) Brake Fluid Flush Total Estimate $2,174 Brad at Capo VW has been my service writer for 4 years. I brought the car to him, it turned out all I needed was front brakes and fluid flush. This cost me 1/3 of what the other shop told me what I needed. Thank you for your honesty and integrity Brad. Customer for Life. More