Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,796 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,796 reviews
June 06, 2026
We bright the car in for service. Great communication about status. Unfortunately, there was a bit of a backlog so it took longer than expected. We were advised along the way- Greg ke Great communication about status. Unfortunately, there was a bit of a backlog so it took longer than expected. We were advised along the way- Greg kept us well informed More
by ANNESSALAS
Verified CustomerEmployees Worked With
Greg - he is great
June 04, 2026
Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team. personal touch. Overall great customer service, I enjoy interacting with the team. More
by CORIE_GOMEZ
May 31, 2026
Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and e that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and exceeding their valued customers expectations. Keep up the good work. More
by JERRY DUNTON
Employees Worked With
May 30, 2026
It was relaxed, easy to get help, and very informative. Both Buddy and Joey were very personable. Joey helped us with our paperwork and made it light and enjoyable. Buddy showed us the vehicles and took us Both Buddy and Joey were very personable. Joey helped us with our paperwork and made it light and enjoyable. Buddy showed us the vehicles and took us on a test drive. He was extremely helpful and funny. More
by GIAMFUN
Employees Worked With
Joey and Buddy
May 30, 2026
Took the car for a recall, technician showed what needs to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to bu to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to buy a new car!!! More
by Darfelix
May 30, 2026
Always great service. Brad is a great advisor who explains and makes recommendations in our best interest. Brad is a great advisor who explains and makes recommendations in our best interest. More
by BCSESQ
May 30, 2026
First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days. I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s not very convenient for me to leave the car there almost 3 days, just to get it back without a diagnosis…which means it’ll be another few days down the road for diagnosis + parts. I do want to emphasize that I appreciate waiting for a proper, qualified technician, but would have appreciated a heads up and perhaps the team just looked at the upcoming schedule and just let me know when there would be someone qualified and I could just bring the car by then (I live 15 mins away). Or alternatively, a follow up after I got the car back to let me know when someone would be available and to try to get this sorted would have also been great. But other than these surveys, no one has actually contacted me from the dealership. At the end of the day, it’s a small thing…but it’s the foundation and building blocks for a potential returning customer! More
by Nick
May 30, 2026
Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend Brad is the best very knowledgeable and helpful most definitely would recommend More
by carolynlraciti
