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Capistrano Volkswagen
San Juan Capistrano, CA
1,789 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,789 reviews
May 30, 2026
First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days. I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s not very convenient for me to leave the car there almost 3 days, just to get it back without a diagnosis…which means it’ll be another few days down the road for diagnosis + parts. I do want to emphasize that I appreciate waiting for a proper, qualified technician, but would have appreciated a heads up and perhaps the team just looked at the upcoming schedule and just let me know when there would be someone qualified and I could just bring the car by then (I live 15 mins away). Or alternatively, a follow up after I got the car back to let me know when someone would be available and to try to get this sorted would have also been great. But other than these surveys, no one has actually contacted me from the dealership. At the end of the day, it’s a small thing…but it’s the foundation and building blocks for a potential returning customer! More
by Nick
Verified Customer
May 30, 2026
Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend Brad is the best very knowledgeable and helpful most definitely would recommend More
by carolynlraciti
May 29, 2026
Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine Super efficient well organized machine More
by ACAOUETTE1
May 29, 2026
I took my car in for a radio problem. They updated the software, but did not test it out and I still have the same situation. James has been out all week, still waiting to hear back from They updated the software, but did not test it out and I still have the same situation. James has been out all week, still waiting to hear back from dealership More
by FRANKCARRERA7
Employees Worked With
James
May 28, 2026
Really poor experience: Terrible customer care, bad attitude, lousy communication. After 5 VW's, we will never buy from this Dealership again. We'll be taking our business elsewhere. attitude, lousy communication. After 5 VW's, we will never buy from this Dealership again. We'll be taking our business elsewhere. More
by VICKICLEMENTS78
Employees Worked With
Luke
May 25, 2026
Professional and accountable. Great overall experience Thank you Thank you Thank you Thank you Thank you Great overall experience Thank you Thank you Thank you Thank you Thank you More
by JIMLABBE
May 24, 2026
Went in for an oil change/ washer fluid check. Was quoted an hour and half and ended up leaving my car for a day and a half. Called at the end of the day and Greg said he didn't even get anyone to Was quoted an hour and half and ended up leaving my car for a day and a half. Called at the end of the day and Greg said he didn't even get anyone to look at my car after I called him not him calling me to let me know the plan changed and my car needed to stay overnight. The next day I never got a call that my car was ready and I had to call again to check the status and they said yup it's ready. Never heard from Greg again. Also not my first time with the service department where they don't let me know my car is ready. Not great service More
by michellecadieux5
Employees Worked With
Greg
May 18, 2026
Our salesperson was Michael and he was terrific. I do not like buying cars and he made the whole process so easy. I really appreciate that he was not using any high pressure sales tactics. He was ch I do not like buying cars and he made the whole process so easy. I really appreciate that he was not using any high pressure sales tactics. He was chill and made us feel very comfortable. Everyone else was also very relaxed and non pressuring. And I really like that they certify all their used vehicles, at least for the ID.4 which is what we bought. Other dealerships had stock where most wasn't certified but then wouldn't give us a reason why. I would definitely recommend this dealership to anyone looking for their next VW. More
by LONDONBLISS19
