Capistrano Volkswagen

All around great experience. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. More

James was efficient, knowledgeable and a great listener. Our work was performed as requested without a problem. Cory the leaderman is just the best too. Our work was performed as requested without a problem. Cory the leaderman is just the best too. More

The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. my appointment time. People are nice. Have a Starbucks coffee which is nice. More

In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

Everyone was great. Extremely helpful. Extremely knowledgeable. Extremely courteous. I am not one that likes to go to any dealership. The experience with your dealership Extremely helpful. Extremely knowledgeable. Extremely courteous. I am not one that likes to go to any dealership. The experience with your dealership has helped to alleviate some of the previous issues I had with dealerships. More

Made an 8 o’clock appointment arrived at 7:55 and did not talk to anybody until 830. Finally they said there’s a glitch in the computer system. talk to anybody until 830. Finally they said there’s a glitch in the computer system. More

A service performed unnecessarily with no accountability. It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, n It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, not walk, from that dealership. More

The Capistrano Family of Dealerships is absolutely the best! This is our eighth car from Capo. Miles Brandon and his staff are top notch. Their attention to detail is impeccable. We have sent family and f best! This is our eighth car from Capo. Miles Brandon and his staff are top notch. Their attention to detail is impeccable. We have sent family and friends to Capo and they were equally impressed. Thank you Capistrano! More

Easy to work with, friendly and helpful. Would recommend this dealership. Happy with new car. Would recommend this dealership. Happy with new car. More

Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. They really work to get you in and out on time . They let you know up front the costs. More