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Capistrano Volkswagen
San Juan Capistrano, CA
1,569 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,569 reviews
August 21, 2020
The service team made my visit very easy, they are prompt and efficient they provided me with a lift home and back to pick up my VW. and efficient they provided me with a lift home and back to pick up my VW. More
by ljmiller11
Verified CustomerEmployees Worked With
August 19, 2020
Very fast and efficient. The service video sent by mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the c mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the car is ready. More
by JEFFHurly10
Employees Worked With
Arlen Mack
August 14, 2020
My Atlas Sport had a strange knocking noise coming from the front wheels. I scheduled service, and arrived hoping for a rental. They were out, and said they would try to get to my car ASAP. It was a really the front wheels. I scheduled service, and arrived hoping for a rental. They were out, and said they would try to get to my car ASAP. It was a really busy morning. They came back after 50min and told me they found and fixed the issue, and would have me on my way. Very fast. Great job! More
by chris.lynch
Employees Worked With
Arlen Mack
August 14, 2020
Outstanding Dealership This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend the This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend their service dept., Jeff Maris in particular, for their onetime and outstanding workmanship. More
by LESLIE_MCCULLOUGH62
August 13, 2020
Repair on my Tiguan My 2013 Tiguan had an issue with the fuel ignition and was also leaking oil. The service center took very good care of me and my family. From managem My 2013 Tiguan had an issue with the fuel ignition and was also leaking oil. The service center took very good care of me and my family. From management with Gary Willenborg, to our sales person, Buddy Holguin- who helped up buy the car 3 years ago, to our service manager Brad Johnson, this is a well run ship. As a business owner, I appreciate responsiveness and customer service. These folks deliver. We highly recommend Capistrano Volkswagon and will happily transact business with this organization again! More
by erinvalovich
August 11, 2020
Great customer service and communication from the team in terms of what needed to be serviced on my vehicle, and when it would be finished- thanks! terms of what needed to be serviced on my vehicle, and when it would be finished- thanks! More
by rwelch1524
Employees Worked With
Fred Evans
August 05, 2020
My experience at Capistrano VW service I can say was easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed very fast. easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed very fast. More
by OKOK4U100
August 04, 2020
Great service. Always there with answers and recommendations. Never had I had any surprises that I didn’t agree with, nor have I ever felt like I was taken advantage of. recommendations. Never had I had any surprises that I didn’t agree with, nor have I ever felt like I was taken advantage of. More
by JON_NIEDZWIECKI
Employees Worked With
August 04, 2020
Great Experience My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind of dealer we all appreciate. More
by twooldbeachbums
