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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
May 06, 2020
Really enjoyed my experience with the dealership. Especially found Steve Skinner to be both helpful and easy to work with. 5 stars for for overall experience for sure. Especially found Steve Skinner to be both helpful and easy to work with. 5 stars for for overall experience for sure. More
by kurthervas
Verified Customer
May 06, 2020
Amazing service department As always superior customer service, I have been leasing from VW capo for years now never disappointed with the exceptional care and friendly customer As always superior customer service, I have been leasing from VW capo for years now never disappointed with the exceptional care and friendly customer service More
by Athena
Employees Worked With
Service department
May 05, 2020
Service The team is always very professional and helpful. They do a great job and are efficient. Even during this difficult time with COVID 19 they are doing The team is always very professional and helpful. They do a great job and are efficient. Even during this difficult time with COVID 19 they are doing a great job with keeping the areas clean.Thank you. More
by SANDYBATCHELOR
Employees Worked With
April 29, 2020
I had a good visit...but disappointed that I had to come back two days later because my tire light came on again...anyway..it was fixed. back two days later because my tire light came on again...anyway..it was fixed. More
by MEEGIRL101
Employees Worked With
Mike in your service and parts was the nicest guy ever...a keeper!!
April 29, 2020
Five Star treatment I had an excellent experience with my 40,000 mile check-up. The gentleman who greeting me as I drove in gave me a very warm welcome. My service adviso I had an excellent experience with my 40,000 mile check-up. The gentleman who greeting me as I drove in gave me a very warm welcome. My service advisor, Arlen, was professional, friendly and went out of his way to make sure I was properly informed and very well taken care of. The video inspection by Ron was super informative and a very cool idea. Best experience I have had!! Thank you all so much!! More
by kathiramming
Employees Worked With
Ron Cole, Arlen Mack
April 28, 2020
The service advisor, Brad Johnson, was extremely professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personal professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personally took us out to the vehicle when we picked it up and further explained a few things. Great job! More
by philpincus333
Employees Worked With
April 27, 2020
Always a fair and very friendly environment. Service team is top notch and would highly recommend to any one looking to have their Volkswagen serviced. is top notch and would highly recommend to any one looking to have their Volkswagen serviced. More
by RC1231969
April 24, 2020
Dealer Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as wel Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as well from Buddy. Very nice dealership & super friendly More
by JBGALASSO
April 23, 2020
Buddy is the best! Made car purchase very easy given social distancing and The transaction was easy to complete. Would recommend Buddy to other car buyers. social distancing and The transaction was easy to complete. Would recommend Buddy to other car buyers. More
by matthew.goldberg
Employees Worked With
April 22, 2020
Buddy is such a pleasure to be around let alone do business with. He never pressured me into anything and made the process very easy. His enthusiasm and passion for what he does really shows. He is th business with. He never pressured me into anything and made the process very easy. His enthusiasm and passion for what he does really shows. He is the perfect salesman and the type of employee that every business wants. More
by Dubbin777
