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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,565 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,565 reviews

February 28, 2020

BEST VW experience I’ve ever had! I had previously gone to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now More

by Jami
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Capistrano Volkswagen responded

Hi Jami, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chuck, Nick and Paul to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

February 27, 2020

The service staff is always so professional and quick to assist. I also appreciate the video from the mechanic showing you any issues that were discovered. More

by Ssz
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Capistrano Volkswagen responded

Quality customer service is always our number one priority so we're happy to hear that we met your expectations. Thank you for choosing Capistrano Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Kate

February 26, 2020

Excellent experience in every way! Richard was kind, informative, and patient as he helped us with our purchase. In addition, our young daughter was well-cared for with popcorn and hot chocolate. Thank More

by tyandkirsch
Recommend Dealer
Yes
Employees Worked With
Other Employees : Richard McAllister
Mar 06, 2020 -

Capistrano Volkswagen responded

Thank you so much for your review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy your new car! Kate

February 25, 2020

Great experience! I had a great experience with Mike. He was direct with all the numbers and made the car buying process easy and efficient. Very happy with my time s More

by Bradg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Capistrano Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 21, 2020

Always a pleasurable experience with Brad and the service team! They listened to my requests, got the service completed quickly and proceed detailed updates. Thank you for taking such good care of Garçon (my More

by KEE.CLARK
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Capistrano Volkswagen responded

Thank you! We truly appreciate your review and look forward to sharing your kind words with Brad and the service team. Thank you for choosing Capistrano Volkswagen! Kate

February 21, 2020

Thanks to Brad Johnson in servicing Dept. He always goes above and beyond for people and me. He always takes care of me and is nice. More

by THOMP60
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Brad to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 19, 2020

Smileage Guaranteed works! I have purchased two autos from Capo VW and Buddy has handled both of them perfectly. I look forward to my next purchase with Capo VW and Buddy beca More

by jason.wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Capistrano Volkswagen responded

Hi Jason, Thank you so much for your five star review! We are very happy to have provided you with such a positive experience and sincerely value your business and look forward to your next visit. Kate

February 17, 2020

Jeff was great. He communicated regularly with me. They event sent me a video of their progress and recommendations. Very impressive. The work was done quickly, AND the car was washed!!!!! More

by RAELYNNNELSON
Recommend Dealer
Yes
Employees Worked With
Jeff in Service
Feb 17, 2020 -

Capistrano Volkswagen responded

Thank you, Raelynn, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 17, 2020

Pain Free Quick and efficient. Advisor listened to my wishes, and made sure I was happy with results. I like your techs, and the fact that they drive VAG cars a More

by RGTIedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb- tech, Arlen Mack, Fred Evans
Feb 17, 2020 -

Capistrano Volkswagen responded

Thank you for your wonderful review! We are very happy to have provided you with such a positive service experience. We sincerely value your business and look forward to your next visit. Kate

February 15, 2020

Great service! Prompt, courteous and well done!! Jeff Maris was extremely kind and helpful. 5 Stars for all. I have always appreciated the attention and great work done at Capo VW. More

by PKKING
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Feb 15, 2020 -

Capistrano Volkswagen responded

Thank you, it's wonderful to hear that Jeff has been so helpful to you! We appreciate your business and look forward to assisting you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

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