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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
January 03, 2020
Detailed CPO Passat I bought last week, Did what they said they would do - that's all anyone can ask for. Attentive staff, nice facility. Seem to be in touch with consumer needs. Works for m Did what they said they would do - that's all anyone can ask for. Attentive staff, nice facility. Seem to be in touch with consumer needs. Works for me. More
by scott
Verified CustomerEmployees Worked With
Arlen Mack
January 03, 2020
Service Great customer service! Arlen was great- very friendly and helpful! Thanks for getting me in so quickly and for washing my car too! Thank you! Great customer service! Arlen was great- very friendly and helpful! Thanks for getting me in so quickly and for washing my car too! Thank you! More
by WENDYIMPE
Employees Worked With
Arlen Mack
January 03, 2020
Seriously great people and business ethic Sometimes taking a car for a tune up can be like having a medical checkup...nervous to hear something you don't want to hear. At Capo VW, the service Sometimes taking a car for a tune up can be like having a medical checkup...nervous to hear something you don't want to hear. At Capo VW, the service is personal and very detailed with fantastic communication. I have texts and emails with video updates if I choose, before any work is done, followed by a phone call. Service is prompt and I'm never nervous about a pricetag because I know I'm getting any specials they can apply. Now I have 2 cars from Capo VW because I love their service. More
by CHRISLISALEDYARD
Employees Worked With
Other Employees :
Jeff Maris
January 03, 2020
Service Jeff our service advisor is always very efficient & accommodating! 10k service & several recalls were performed as needed, great service & will always Jeff our service advisor is always very efficient & accommodating! 10k service & several recalls were performed as needed, great service & will always return to Capistrano VW! More
by TUT5TOO
Employees Worked With
Jeff Marris
January 01, 2020
Arlen was awesome Arlen helped me fix something that had been broken on my jetta since 2011! Two other individuals at other dealerships had attempted to help me but wer Arlen helped me fix something that had been broken on my jetta since 2011! Two other individuals at other dealerships had attempted to help me but were not successful. Extremely happy with my experience. More
by BIRCH008
Employees Worked With
Arlen Mack
January 01, 2020
very good Always quality work, easy to get the car worked on. Very professional local dealer in San Juan . Jeff Maris is easy and honest to work with . Always quality work, easy to get the car worked on. Very professional local dealer in San Juan . Jeff Maris is easy and honest to work with . More
by SSCAPAL
Employees Worked With
Jeff Maris
December 31, 2019
#1 Service Center in Orange County Total Staff is wonderful to deal with. Pleasant, Professional and enjoyable to talk with. My service experience is again fast and just a wonderful exp Total Staff is wonderful to deal with. Pleasant, Professional and enjoyable to talk with. My service experience is again fast and just a wonderful experience. The service tech, Scott Churchfield, has always done an extremely great job. More
by FRUSSO
Employees Worked With
Scott Churchfield, Fred Evans
December 30, 2019
great service Steve Skinner great no nonsense communication, best deal offered without painful haggling, bought car and very happy. would recommend Steve and dealer Steve Skinner great no nonsense communication, best deal offered without painful haggling, bought car and very happy. would recommend Steve and dealership to friends and family More
by michaelcchitty
Employees Worked With
Steve Skinner
December 28, 2019
Great! Great people, service was quick and done well. The coffee was amazing and I was super happy when they washed my car which was awesome Great people, service was quick and done well. The coffee was amazing and I was super happy when they washed my car which was awesome More
by MILTON6
Employees Worked With
Fred Evans
December 27, 2019
Brad greeted me at my car before I could even get out😳 I am always please with exceptional service I receive at Volkswagon! The customer service is very friendly and makes you feel comfortable and trusting I am always please with exceptional service I receive at Volkswagon! The customer service is very friendly and makes you feel comfortable and trusting of the company overall. I’m always please with the quality of service and the knowledge they provide me. More
by JENNYPAYNE32
Employees Worked With
Other Employees :
The mechanic working on my car was very professional and friendly
