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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
October 17, 2019
Kinda disappointed this time We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This time I needed new brakes and I ended up taking it to my mechanic as it was 300$ cheaper. He told me I have an oil leak that the dealer should have seen and my windshield wiper fluid light went off meaning it was never checked. So kinda annoying now I need to bring it in yet again which is another inconvenience with work kids etc. But they did fix my recalls and sunroof. More
by ADCAOUETTE
Verified CustomerEmployees Worked With
Jeff
October 16, 2019
3rd Purchase / Lease Through Capo VW This is the 3rd vehicle that we have either purchased or leased through CapoVW. Great team, easy to work with, very flexible and accommodating. Foll This is the 3rd vehicle that we have either purchased or leased through CapoVW. Great team, easy to work with, very flexible and accommodating. Follow up service / maintenance is excellent as well. Highly recommend the team at CapoVW! More
by MCCABEJH65
October 16, 2019
Great experience! Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get somet Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get something more that I did not need. Very good experience! More
by mac
October 15, 2019
GREAT Service The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to m The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to me in a very timely manner. I would use Capo VW for my service needs again More
by TOE
Employees Worked With
October 09, 2019
Dells customer experience On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The se On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The service department was the best I have ever experienced before! More
by DDEFABRY
Employees Worked With
October 09, 2019
Dead Battery - covered under warranty Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you f Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you for taking care of me. More
by Bryan H
Employees Worked With
Jeff Maris
October 09, 2019
Oil change I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no time. Thanks for the great service! More
by ricco9
Employees Worked With
Fred Evans
October 08, 2019
Chuck Lilly was awesome! Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it was his own. We felt our concerns were important. I would recommend Chuck Lilly if you want to buy a VW. More
by joharleyman
Employees Worked With
October 07, 2019
Excellent as always! Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fr Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fred! More
by C.SALISBURY
Employees Worked With
Fred Evans
October 06, 2019
Professional, efficient service It was 10K planned service. Arlene Mack was very good to service of Tiguan as smooth as possible Him and technician who was working on this car dese It was 10K planned service. Arlene Mack was very good to service of Tiguan as smooth as possible Him and technician who was working on this car deserve the highest mark : 10 on scale from 1 to 10 More
by JOE310
Employees Worked With
Arlen Mack
