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Capistrano Volkswagen
San Juan Capistrano, CA
1,575 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,575 reviews
August 22, 2021
Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple places that need attention. More
by Patzir
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans
August 16, 2021
This dealership was very accommodating and not extremely pushy. Everyone is very friendly & knowledgeable too! I called the day before and scheduled an appointment for the following day. The car I was inqui pushy. Everyone is very friendly & knowledgeable too! I called the day before and scheduled an appointment for the following day. The car I was inquiring about was pulled up front & ready for me to test drive. Salesman & Finance person were both very helpful & efficient. It was a smooth & quick process from start to finish. More
by Maureen M
August 11, 2021
Great service. Great work. Great communication. Did the work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed. work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed. More
by Theodor
Employees Worked With
Fred Evans
August 10, 2021
had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need! thorough and communication was excellent. even got a thorough video of my car and what it might need! More
by liamhtx
August 09, 2021
My sales guy Chuck was great! Never pressure and ready to help and answer questions at any time. It was the best dealer experience I have ever had. Also, Nick came to check in and your finance guy John wa to help and answer questions at any time. It was the best dealer experience I have ever had. Also, Nick came to check in and your finance guy John was wonderful as well! Steve Smith too! More
by good deal
August 02, 2021
all good.....appreciated car wash - informative service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... More
by fmacbrown
Employees Worked With
Jeff Maris
August 02, 2021
Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More
by JJ
August 01, 2021
BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More
by LYNNESPIEGEL
Employees Worked With
July 29, 2021
The whole buying process was a breeze. Pre qualified online and got our quote from the comfort of our home. Got to the dealer and everyone was nice. Sales person named Steven was super nice. Test drove online and got our quote from the comfort of our home. Got to the dealer and everyone was nice. Sales person named Steven was super nice. Test drove the car with my whole family including baby in a car seat. No charge ups, you get the price that is advertised online. Very happy with their service. More
by sophiandrew1107
Employees Worked With
Steve Skinner, AJ Jamshidi
