Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,566 reviews
July 25, 2019
Friendly and excellent service We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We took the printout of the vehicle and pricing to the dealership and Joey, our sales associate, made the vehicle available to us for a test drive. The buying process was so easy and we never felt pressured into purchasing anything we didn’t want which was very refreshing compared to other dealership experiences we had in the past. Joey was a pleasure to work with. :) More
by Conny V.
Verified Customer
July 25, 2019
Smoothest buying experience ever Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experien Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experience you looking for when you know what you trying to buy. Curtis was courteous and knowledgeable, no up selling. Super fast trade-in experience with very reasonable price. Paul was very professional, experienced and quick. I definitely would recommend Capistrano VW dealership experience as one of the best ever. More
by vovaz
July 25, 2019
That was easy! Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Mack was friendly, extremely helpful, and very accommodating to my schedule, and the service took less than one-half the time I had expected. Stepping back into my freshly washed car reminded me why I will always return here for service. More
by robert.breton
Employees Worked With
Arlen Mack
July 24, 2019
Emergency need My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. More
by GREGO2
Employees Worked With
Fred Evans
July 24, 2019
Great experience. This dealership charges below invoice and is very helpful in trying to get you into the car you want. My salesman Buddy was the best salesman I have w This dealership charges below invoice and is very helpful in trying to get you into the car you want. My salesman Buddy was the best salesman I have worked with thus far and was knowledgeable about the products. More
by LEEGANCI
July 24, 2019
Great service! All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. More
by AMY.MITCHELL
Employees Worked With
Other Employees :
My lease manager was super nice and fast, I just don’t recall his name.
July 23, 2019
Well Taken Care of First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! More
by GALLEGOS.JC7
July 23, 2019
Smooth and efficient I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I got a call later to tell me what issues were found and what would be covered by my warranty. When I arrived to pick it up, everything was explained to me and the car was brought out in minutes, all clean. Thank you. More
by Barbthomas82
Employees Worked With
Jeff Maris
July 22, 2019
Excellent service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. More
by bflamson
Employees Worked With
Jeff Maris
July 22, 2019
Service is really great and much appreciated Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoya Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoyable. More
by MARYFARRISANDERSON
Employees Worked With
Fred Evans
