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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
July 19, 2019
Trustworthy service My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly pr My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly provided Uber transport and completed the service with a quick turnaround. They recommended I do alignment and obtained my consent before the work. I will always bring my car back here for service. More
by Beetle owner
Verified CustomerEmployees Worked With
Jeff Maris
July 18, 2019
Happy Customer Had a fun and successful experience purchasing my new Jetta. As a former BMV owner, I was more than happy to switch back to VW and find the Jetta to Had a fun and successful experience purchasing my new Jetta. As a former BMV owner, I was more than happy to switch back to VW and find the Jetta to be a finely German engineered car in which the handling and over all performance is completely comparable with BMW. Moreover, the technology features are easy to use and extremely effective!!! The staff at Capistrano VW went out of their way to accommodate and deliver an outstanding deal. More
by trivium.academy63
July 18, 2019
very time consuming Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but have no authority that’s why it takes so long going back and forth to be able to make the deal going for us buying this car was so tiring we had to spend three days finally we are done !!!!! The sales manager Steve Smith called us and invite us back to the dealership I returned his call two times I was at the dealership but he did not bother to come and say hello or introduce himself !!!!!!! More
by sdinani
July 18, 2019
Everyone was helpful and timely. My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. Al My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. All good. Babs, my daughter was impressed with how friendly everyone was. More
by sandrz1615
July 17, 2019
Perfect Service Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival an Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival and rental car process, in and out. Service was completed very quickly, very smooth check out process. Great job Brad and the team at Capo! More
by MCCABEJH65
July 17, 2019
Very professional work! My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. More
by tommygirl
Employees Worked With
Arlen Mack
July 17, 2019
Excellent service, as always It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to hig It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to highlight the work the technician completed. I’ve come to this dealership and service department since 1991 and find the employees to be friendly and conscientious. More
by Librigirrl
Employees Worked With
Arlen Mack
July 17, 2019
Repair of noisy driver side window I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, which involved ordering a part that was not in stock, had the window repaired and had the car washed. Excellent experience as usual . More
by DWBRANT
Employees Worked With
Fred Evans
July 17, 2019
Great service with no pressure! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! More
by Jack.pakeltis
July 17, 2019
Quick and easy, a pleasant buying experience. We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked int We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked into it for us and was able to get the same deal. We also had to leave in the middle of the buying process to go pick up our kids, but the whole team was very understanding. Kevin stepped in when the Financing guys were back-logged to get us out the door faster. He was very kind to our 5-year old son and gave him some toys to play with while he waited. Only negative was having to wait 20+minutes for the car we were interested in to be retrieved from the off-site lot. Wish it was closer! More
by kathryn.taps
