Capistrano Volkswagen

VW Atlas purchase Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took l Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took longer than necessary getting the paper work done but this is common in most car dealerships. More

Great People Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always coun Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always count on fairness from all involved. More

Excellent customer service Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed and friendly environment:) More

Quick, knowledgeable, and offers a great product. Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an all around amazing driving experience- heavy weather, no problem, passing long lines of cars on two lane highways, no problem. Love this car- android play navigation system excellent with sharp, clear screen resolution. Hands down this is the best smaller SUV on the market. Andrea More

Had a few buttons replaced Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great attitude and a clean car to boot! Love this dealership! More

Great experience! I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. Everyone was very helpful and very friendly. I have a long history with Capistrano VW having bought a number of new cars there over the years and I always bring my car back here for service and have never been disappointed. Would highly recommend them! More

Efficiency, Efficiency, Efficiency!!! Lean process to get your mobility solution if they have it available. Flawless communication with Capo’s Crew from start to end. Overall time for purc Lean process to get your mobility solution if they have it available. Flawless communication with Capo’s Crew from start to end. Overall time for purchase (pre-check documentation): 3hr (est) from arrival to departure. 2019 Tiguan (best trade off in competitive set). More

Oil change and minor service Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being a top focus. More

Outstanding service and very knowledgeable counter man. Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend t Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend them to everyone. Excellent shop. More

Dishonest financing practices urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishone urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishonest financing practices. First off, credit score was over 850 so should have qualified for the best available rate despite the price of the car. We negotiated the price of the car and then proceeded to negotiate best rates and was told 4.9%!! We repeatedly asked if this was the best rate VW Financing offers and they confirmed. The truth is 850+ credit score should of qualified for the 1.9% which is the actual best rate available as of the effective date. Nick, the sales manager explained to us after the purchase that we could have taken a 1.9% rate but we would have paid more for the car which is absolutely shady business practice. You should be able to negotiate the price of a car and the interest rate separately. To top it off, they didn't even get us financed with VW Financing! Turns out they shopped our loan and we ended up with a loan from Bank of America! We could of done that.. We specifically requested the best rate from VW financing and they ended up shopping us to B of A for the 4.9% rate. So goes back to us asking if this was the best rate VW offers. It was not. It apparently was the best rate B of A offered and we were not told we were financing with B of A. Speechless.. More