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Capistrano Volkswagen
San Juan Capistrano, CA
1,582 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,582 reviews
July 15, 2019
Pleasant and easy I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very frie I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very friendly!!! More
by JAIMOI55
Verified CustomerEmployees Worked With
Arlen Mack, Fred Evans
July 15, 2019
Review based ONLY on terrible car detail service I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details d I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details done. I came here and dropped off my car in the morning at 10 and was told my car wouldn’t be ready until 4. I didn’t mind the long wait since I assumed they’ll do a phenomenal job. When I arrived to pick up my car I knew right away that this was not done right just by the visible dirt on the exterior windshield. BUT the real shock came (I literally mean shock as I’ve had a better and cleaner job done for $20 at a hand car wash) when I opened door and went inside. LITERALLY nothing was done other than I think someone wiped most of the dashboard down. ALL the same blemishes that were there previously were still present! Lint in all the corners and along edges of compartments on dash. Splatters of dirt on the plastics overhead and on side. Hair on the seats. I mean they didn’t even bother to give it a quick wipe down LET ALONE a detail. I took pictures as well. I was unbelievably disappointed and told Jeff this and he did finally offer a complimentary future detail. However what bothered me was all the excuses leading up to that point. Look, you dropped the ball (in a big way) you should have just owned your mistake instead of feeding me pathetic excuses (this isn’t my first detail, I know the level of quality that goes into one.) I felt I had to argue my case for them to finally admit they did a lousy job. I was not happy with the resolution but reluctantly accepted and left vowing to NEVER do business with them again. So I left and drove away, minutes later I pulled into a spot down the street where there was a lot of light and once I really saw the extent of their poor work I just got LIVID. I just felt scammed and taken advantage of and knew i still had to get my car detailed because it didn’t even have a basic cleaning done LET ALONE a detail cleaning. So I called Jeff and let him know this is just unacceptable and I just can’t pay for this ($150 although I got a $20 discount) to which thankfully he agreed to refund my money. I then asked if I can return anyhow just so i can point out the details of the terrible job done so he’s aware of the workmanship being performed. He agreed. I got my refund and was also able to point out most of what was left behind. I honestly think they were busy and didn’t take my car in until the last minute and because they saw it was already fairly clean they just did a quick wipe down of half of it and didn’t even notice or bother with the splatters, lint and all the other DETAILS that needed addressed because upon entering the car you don’t really notice it right away. I wasted my entire day waiting for my car to be done only to have to plea my case to get a refund and walked away with a day wasted and my car STILL needing a detail. Needless to say I will not be back nor can I in good conscience ever recommend this dealer. More
by CARMENCOSTESCU79
Employees Worked With
Jeff
July 13, 2019
Awesome Experience This is our fourth vehicle leased through this dealership. The ease, personal service and thorough preparation of the sale and vehicle was seamless. T This is our fourth vehicle leased through this dealership. The ease, personal service and thorough preparation of the sale and vehicle was seamless. This is the only place we will get our cars at. Buddy Holguin was our exceptional sales professional and once again he was outstanding, thorough, and knowledgeable as he showed us all the features of our new Tiguan. All the other staff were personable and professional. Great experience. Will refer all our friends and family. More
by juliedbeck
July 12, 2019
Awesome team ! Made car buying a breeze. Easy to work with the sales team and made sure I was a happy customer. Worked after hours to complete the deal. Made car buying a breeze. Easy to work with the sales team and made sure I was a happy customer. Worked after hours to complete the deal. More
by vivek.sekhar
July 12, 2019
Wonderful experience The dealership did a fantastic job of making the lease return/car buying experience easy and enjoyable. We felt that they went out of their way to giv The dealership did a fantastic job of making the lease return/car buying experience easy and enjoyable. We felt that they went out of their way to give us the best deal possible and made sure the car was exactly what we were looking for. More
by BREE.C.JOHNSTON
July 12, 2019
Excellent service- thorough Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place and this made my typical Thursday completely "typical"- just what any busy mom needs. More
by MRSHEMPHILL
July 11, 2019
Helpful team effort We had to move our original appointment to a day our sales person was off. When we arrived, all three sales persons were with customers. As we waited, We had to move our original appointment to a day our sales person was off. When we arrived, all three sales persons were with customers. As we waited, Richard, one of the salesperson was about to get off work...but he asked us if we had any questions. He edited up staying two hours and helping us complete the purchase. He was very friendly and seemed happy to help us. More
by jas153
Employees Worked With
Other Employees :
The receptionist working behind the desk in the waiting area. We were there Tuesday night about 6:30-9:30pm, Richard McAllister
July 11, 2019
Excellent (as usual) A near perfect experience—decent coffee, fast service (despite my lack of an appointment), and reasonably priced, all handled by Fred Evans, a trusted A near perfect experience—decent coffee, fast service (despite my lack of an appointment), and reasonably priced, all handled by Fred Evans, a trusted service manager. More
by seastmans
Employees Worked With
Fred Evans
July 11, 2019
Awesome as always I know that the service provided at SJC Capistrano VW is the best! Whether it’s a standard maintenance check, new tires, or even just a “what’s that I know that the service provided at SJC Capistrano VW is the best! Whether it’s a standard maintenance check, new tires, or even just a “what’s that noise” I’m always confident in the professionalism and service provided. More
by sheri4sure
Employees Worked With
Jeff in Service and _____ Litchfield in maintenance.
July 10, 2019
Fixed my AC They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! More
by SarahJo
