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Capistrano Volkswagen
San Juan Capistrano, CA
1,584 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,584 reviews
July 03, 2019
Wonderful! We had a very easy and non-pressured experience. We felt that all of our questions were answered and felt confident that we were purchasing the right We had a very easy and non-pressured experience. We felt that all of our questions were answered and felt confident that we were purchasing the right vehicle for our family. More
by hcarlee
Verified Customer
July 03, 2019
Great People Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always coun Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always count on fairness from all involved. More
by Bill and Jodie Cook
Employees Worked With
Fred Evans
July 03, 2019
Excellent customer service Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed and friendly environment:) More
by melissaHAYLINGS
Employees Worked With
July 03, 2019
VW Atlas purchase Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took l Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took longer than necessary getting the paper work done but this is common in most car dealerships. More
by edoziem
July 02, 2019
Had a few buttons replaced Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great attitude and a clean car to boot! Love this dealership! More
by SROTTLER1
Employees Worked With
Great guy that installed the buttons!, Fred Evans
July 02, 2019
Quick, knowledgeable, and offers a great product. Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an all around amazing driving experience- heavy weather, no problem, passing long lines of cars on two lane highways, no problem. Love this car- android play navigation system excellent with sharp, clear screen resolution. Hands down this is the best smaller SUV on the market. Andrea More
by kalumo3
July 02, 2019
Great experience! I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. Everyone was very helpful and very friendly. I have a long history with Capistrano VW having bought a number of new cars there over the years and I always bring my car back here for service and have never been disappointed. Would highly recommend them! More
by CANTORBOB2772
Employees Worked With
Fred Evans
June 27, 2019
Efficiency, Efficiency, Efficiency!!! Lean process to get your mobility solution if they have it available. Flawless communication with Capo’s Crew from start to end. Overall time for purc Lean process to get your mobility solution if they have it available. Flawless communication with Capo’s Crew from start to end. Overall time for purchase (pre-check documentation): 3hr (est) from arrival to departure. 2019 Tiguan (best trade off in competitive set). More
by @GPicaporte
June 26, 2019
Oil change and minor service Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being a top focus. More
by KIWIMAN60
Employees Worked With
Chris Maris
June 26, 2019
Outstanding service and very knowledgeable counter man. Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend t Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend them to everyone. Excellent shop. More
by DON.COLUCCI
Employees Worked With
Other Employees :
Arlen Mack
