Capistrano Volkswagen

Dishonest financing practices urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishone urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishonest financing practices. First off, credit score was over 850 so should have qualified for the best available rate despite the price of the car. We negotiated the price of the car and then proceeded to negotiate best rates and was told 4.9%!! We repeatedly asked if this was the best rate VW Financing offers and they confirmed. The truth is 850+ credit score should of qualified for the 1.9% which is the actual best rate available as of the effective date. Nick, the sales manager explained to us after the purchase that we could have taken a 1.9% rate but we would have paid more for the car which is absolutely shady business practice. You should be able to negotiate the price of a car and the interest rate separately. To top it off, they didn't even get us financed with VW Financing! Turns out they shopped our loan and we ended up with a loan from Bank of America! We could of done that.. We specifically requested the best rate from VW financing and they ended up shopping us to B of A for the 4.9% rate. So goes back to us asking if this was the best rate VW offers. It was not. It apparently was the best rate B of A offered and we were not told we were financing with B of A. Speechless.. More

Oil change/30k tune up Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and kn Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and know they’ll have it done by the time I’m off work and it being washed too was a nice perk. More

Great customer service Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there w Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there were appts ahead of me. I told him I was aware it might be that long, I was told that when I scheduled the appt. My car was ready in less than 1 hour! I love Capo VW, your customer service is fantastic! More

Great experience buying a car ! Friendly salesperson ! We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our pu We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our purchase. Overall it was an excellent experience and would highly recommend. More

Great dealership! Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start to finish. More

Wonderful, detailed care of my car We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs re We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental vehicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. More

Easy Purchase! Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No hig Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No high pressure; just friendly, knowledgeable service at all steps. Honestly, after shopping at several other dealers, the combination of the car itself, along with the professional service, made the choice to buy there an easy one. Looking forward to a long relationship! More

Awesome Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us a Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us and always acknowlege us when we are there. More

Expectations Met! From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the BEST, it's what I've come to expect! More

Quick, comprehensive, professional A+ Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled w Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled with minimal downtime. Great explanations and communication. More