Capistrano Volkswagen

Great Service! I came in for a recall and a oil change, I was greeted quickly and didn't have to wait longer than I was quoted! This makes for a great experience! I came in for a recall and a oil change, I was greeted quickly and didn't have to wait longer than I was quoted! This makes for a great experience! More

Service Great job! Very friendly casual experience and also did appreciate that my dog Benjamin was welcome .... the car was washed and vacuumed out and the v Great job! Very friendly casual experience and also did appreciate that my dog Benjamin was welcome .... the car was washed and vacuumed out and the video taken was a nice touch ... thanks More

A Great Experience - So Friendly I had such a positive experience purchasing my new car this past week at Capo VW. Curtis was very helpful and a wonderful salesman. Nick the Sales M I had such a positive experience purchasing my new car this past week at Capo VW. Curtis was very helpful and a wonderful salesman. Nick the Sales Manager was friendly, helpful and a true pleasure to work with. Chris handled the financial transaction and actually made this part pleasurable. Buddy was there to teach me the features of my new car and he had such fabulous tips I would never have learned otherwise. He is most knowledgeable and a kick to work with. I have never had such a positive process from start to finish with a dealership and cannot recommend them enough. More

Excellent Service From the moment I pulled up, till the time I left everyone was courteous and polite- Very professional. The service for my car was fully explained to From the moment I pulled up, till the time I left everyone was courteous and polite- Very professional. The service for my car was fully explained to me before they even started. I was offered a Uber to and from the dealer at no charge if I chose to not wait for my car. As always, a pleasant experience! More

Over the top experience! From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) to Cory Goodman (Service Manager) who both greeted my wife & I. Listened to my concern (as I was on a road trip) assured me they would do their best to get a quick Diagnosis (and by a Senior Master Tech too!) and have a seat in the great waiting area and I’d hear back shortly. Shortly was FAST, as I received a really cool video from the tech showing additional items he felt I should be aware of as well as completely addressing my original concern. Stated the information would be given to the service consultant who would give me the expense & time breakdown for the work shortly (again- light speed coordination here). The parts needed would be there later that day and since they knew I was on a road trip to L.A., a rental car (beautiful too) was offered and arraignments were made for me to leave a credit card with them and all would be taken care of before coming back. I came back Sunday (service was closed) but they had my car ready - washed - and the keys were with the sales manager Steve Smith who was already aware. So impressed with the seamless coordination between every department and every level of staff! And the lady who handled my rental (should have got her name too) was just as amazing. TEAM here truly stands for - Together Everyone Achieves More!!?????????? Service More

Amazing Customer Service! My car was up for service and it's difficult for me to find the time. I made an appointment, and they processed me quickly. Then they called me an U My car was up for service and it's difficult for me to find the time. I made an appointment, and they processed me quickly. Then they called me an Uber to take me back to work. They also sent another Uber to pick me to bring me back to get my car. Fred was really great. All in all, I've had a really good experience with this place. More

Great Experience in Service Department I brought my car in for some recall work and an oil change and the whole process was very efficient. Fred in particular went above and beyond and eve I brought my car in for some recall work and an oil change and the whole process was very efficient. Fred in particular went above and beyond and even had someone install the license plate on the front of my car for me. Great service experience and I'll definitely be back. More

Nory was great! Hi, I recently brought my Golf in for maintenance service but started to tell Nory about a noise that was getting present in my car. I started to exp Hi, I recently brought my Golf in for maintenance service but started to tell Nory about a noise that was getting present in my car. I started to explain the noise and before even starting the car to demonstrate the noise to him, he knew exactly what the issue was and actually verbally replicated the noise I was trying to explain. He obviously is "in tune" with the VW cars as he immediately diagnosed the problem. I also appreciated that he was honest about the length of time the car would need to stay in the shop rather than trying to make it sound like it would be quicker than it was. Thank you! Lani Malcolm-Koch More

Love CapoVW This is our 5 VW that we have purchased from Capastrano Volkswagen. We choose to drive there to purchase our cars because we do not feel pressured and This is our 5 VW that we have purchased from Capastrano Volkswagen. We choose to drive there to purchase our cars because we do not feel pressured and the sales and service team always look out for us. When we need another car we will be coming back to see Mo, Mike, Richard,Buddy. Paul and all the other AWESOME people that work here. Thank you all very much! More

New Volkswagen Tiguan JJ and Nick helped me get the 2019 Tiguan at a good price and were very friendly. I love my new car. I would recommend this dealership to others. JJ and Nick helped me get the 2019 Tiguan at a good price and were very friendly. I love my new car. I would recommend this dealership to others. More