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Capistrano Volkswagen
San Juan Capistrano, CA
1,584 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,584 reviews
June 16, 2019
New car purchase Joey was great to work with and made my purchasing experience an easy one. I really appreciated all the helpful staff during this process. I would rec Joey was great to work with and made my purchasing experience an easy one. I really appreciated all the helpful staff during this process. I would recommend this dealership to others. More
by CARDOZAM
Verified CustomerEmployees Worked With
June 15, 2019
The service is simply the best around! Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowle Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowledgeable, and treat us like family. The dealer ship is so clean , we love all the amenities like the beautiful upscale clean bathrooms, popcorn hot chocolate and coffee while we are visiting👌🏻😄 we love Capistrano Volkswagon. More
by TERRILUND
June 13, 2019
Easy to deal Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything took less than one hour. Very good people on staff. More
by jcha
June 12, 2019
Brad was great! Unfortunately my car battery died much earlier than anticipated but Brad was helpful in assessing the situation and providing me with superior service Unfortunately my car battery died much earlier than anticipated but Brad was helpful in assessing the situation and providing me with superior service. I would absolutely recommend this service center to colleagues and friends. More
by BREE.C.JOHNSTON
Employees Worked With
June 12, 2019
Total pros We didn't purchase our CPO VW here but the service department has consistently gone above and beyond to make the car look and run great! I even priced We didn't purchase our CPO VW here but the service department has consistently gone above and beyond to make the car look and run great! I even priced the service performed against local repair shops and the prices are very competitive! More
by ALOHASC
Employees Worked With
Jeff in service.
June 12, 2019
Great all the way around! Best experience at a car dealership yet! Never pressured. Very accommodating, friendly, knowledgeable, and affordable. Felt very comfortable there and Best experience at a car dealership yet! Never pressured. Very accommodating, friendly, knowledgeable, and affordable. Felt very comfortable there and I would recommend this dealership to everyone. More
by cbutterflyc6
Employees Worked With
McCurtis Kelley
June 12, 2019
Joey Robustelli, an outstanding sales consultant Joey was a great help in the purchase of our Jetta SEL. His knowledge of the vehicle was extremely thorough, and he shared this with us in words that Joey was a great help in the purchase of our Jetta SEL. His knowledge of the vehicle was extremely thorough, and he shared this with us in words that two non car experts could understand and appreciate. Joey worked very hard in helping us find the right car for us including coordinating the dealer transfer of the vehicle from northern California. His openess and sense of humor compliment his technical expertise. We would definitely buy another car from him and from Capo Volkswagen. Joey is the ultimate professional. More
by DWBRANT
Employees Worked With
June 11, 2019
Brad Johnson excellent professional very helpful. Tiguan had serious issues. Used car MGR appraised the Tiguan at $625. Took the Tiguan to another dealer who appraised it at $2700. He was extremely s Tiguan had serious issues. Used car MGR appraised the Tiguan at $625. Took the Tiguan to another dealer who appraised it at $2700. He was extremely slow at coming up with his appraisal pondering his computer screen in coming up his number. It really wasn’t that complicated. More
by PHILGUILFORD
Employees Worked With
June 10, 2019
Arlen is the best! Arlen took such great care after having lot damage to my vehicle when last there for a repair - you're very lucky to have someone like him on your ser Arlen took such great care after having lot damage to my vehicle when last there for a repair - you're very lucky to have someone like him on your service team - 5 stars! Thanks. More
by HEIDI.GROUYA
Employees Worked With
Arlen Mack
June 09, 2019
Wonderful This was by far the best experience ever....! Richard made everything so fast and easy, almost to easy?! Lol..... everyone was very nice and super hel This was by far the best experience ever....! Richard made everything so fast and easy, almost to easy?! Lol..... everyone was very nice and super helpful, and I look forward to coming back and doing it all over again when my lease is up ?? More
by paryjeanne
