Capistrano Volkswagen

40K mile service Great service - there are a couple of great service employees - Arlen being one of them. Am disappointed they don't have loaner cars any more (other Great service - there are a couple of great service employees - Arlen being one of them. Am disappointed they don't have loaner cars any more (other than the exception). Though I am a regular Uber user, this experience was less than ideal. Not to mention, a loaner car lets you still take care of business - go to work, run errands, etc. Please, please bring this service back! More

Best Service Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done on my car and the cost was upfront. This gave me a chance to shop around, but Capistrano was the best deal for what I was looking for. I purchased my car here and had all service on my vehicle done here as well. Best customer service I have ever experienced, I always leave happy and feel safe when driving my car. Thank you so much for going the extra mile every time! More

Fantastic experience Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They were able to get me a car the next day which was a real life saver! Looking at going back to see the options for my husband! More

Purchasing Was Quick and Easy Saw the vehicle we wanted in line. All vehicle details were noted in the add with the carfax. Called and said we would be right down. Our salesman Joe Saw the vehicle we wanted in line. All vehicle details were noted in the add with the carfax. Called and said we would be right down. Our salesman Joey had the car waiting for us out front for our test drive. We decided to purchase the vehicle and we were in and out of the dealership with a no haggle and no pressure deal. Joey was friendly and honest. Chris in Finance was great too. Quick and easy. It’s my second purchase at Capo and I would definitely recommend it. More

Tire repair All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fin All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fine before leaving, More

Great Experience! Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. More

Amazing Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . More

30 k service it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular maintenance, but the price seemed reasonable considering it is only every 10 k miles. More

Excellent service. Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone foll Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone follow was as promised and discussion of issues clear and understandable. The video from the technician was ok, but background noise rendered the audio nearly unintelligible. Nory is also terrific!! Remembered who I was and quickly got me on the road with a courtesy car. More

Quick Process Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in g Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in getting us the best deal on our new Tiguan. Paul in fiance was great to talk to and didn't BS, just directed us to what was important. No one likes to be stuck in a dealership all day, at least I don't, so I did appreciate getting in and out. The only thing I would complain about would be attention to detail, in the detail department. The car was delivered to us awhile clean, there were many areas where bugs, etc were left on the car and some smudges on the interior. Overall, would recommend. More