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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,586 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,586 reviews

May 29, 2019

Joey was great! I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love m More

by jtroxcil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 28, 2019

My Go-To VW Dealership! My family has purchased multiple cars from the Capo VW/Mazda dealership throughout the years, and they have consistently been friendly, easy to work w More

by efrench
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard McAllister
May 28, 2019 -

Capistrano Volkswagen responded

Thank you so much for the kind words. It's always a pleasure to take care of members of your family, and I'm glad to hear that you're happy with your most recent purchase from Capistrano VW! As Orange County's "Biggest Little VW Dealer," we work very hard to earn your referrals and your future business, so your feedback means a lot to me, personally, and to every member of my staff. Wishing you many miles and smiles in your new VW... Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

May 27, 2019

40K mile service Great service - there are a couple of great service employees - Arlen being one of them. Am disappointed they don't have loaner cars any more (other More

by DIANEPACE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 27, 2019

Outstanding Customer Service and Transparent! This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had More

by Mackenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Capistrano Volkswagen responded

On behalf of everyone here at Capo VW, I want to thank you for trusting us with your business, and for taking the time to share your experience. While Chuck Lilly is the newest member of our sales staff, he's working hard to build a following, and he's doing it with hard work, integrity and a solid focus on his customers' needs. Very happy to know you enjoyed the experience; call me any time if there's anything you need in the future. Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

May 27, 2019

Friendly and fast service Arlen was very friendly and helpful. Always makes me feel welcome. He is accurate with time and pricing. I only want to deal with him because he is More

by DEEFAULK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 27, 2019

Best Service Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that Brad and the rest of our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 25, 2019

Fantastic experience Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They More

by Oliviasantoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Capistrano Volkswagen responded

It was a pleasure meeting you and your husband when you were here getting your new car. I want to thank you for the business, but I also wanted to thank you for your service to our country (Yes, both of you! A military family is a team, and it takes teamwork to get the job done!). I've been here since 2003 since retiring from the Air Force and I hope to be here for years to come, taking care of people like you and your husband. Call or stop by if there's ever anything else we can do for you, or anyone you know. Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

May 24, 2019

Great Experience! Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. More

by colleenmstoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 24, 2019

Purchasing Was Quick and Easy Saw the vehicle we wanted in line. All vehicle details were noted in the add with the carfax. Called and said we would be right down. Our salesman Joe More

by RICKLEWIS55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Del Campo
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

May 24, 2019

Tire repair All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fin More

by AMETHYSTANDROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
May 29, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

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