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Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
May 04, 2019
Engine light Thank you for the excellent service. I can count on Capo VW, which I appreciate. You all go above and beyond—every time. No one wants to have to servi Thank you for the excellent service. I can count on Capo VW, which I appreciate. You all go above and beyond—every time. No one wants to have to service there car, so it helps to have a pleasant experience. More
by DAWN.GERNHARDT
Verified CustomerEmployees Worked With
Woman who works the car rental, Fred Evans
May 04, 2019
Good except it’s an all day thing. I do enjoy the peace of mind of having experienced people working on my car as well as people at the desk that know what they’re talking about. You I do enjoy the peace of mind of having experienced people working on my car as well as people at the desk that know what they’re talking about. You do get these two important things at capo VW. No complaints at all there. My big gripe is this: Service takes all day long. I drop my car off at 8 o’clock in the morning (8:10 to be fair) and I don’t get to pick it up until almost 4:30. Just an oil change. Now they do go over everything and find out what needs else to be serviced... but sometimes I just need an oil change and can’t afford to not have my car for eight hours. I have other obligations/errands etc during the day. More
by NOLANCUMMINGS
Employees Worked With
May 03, 2019
Caring staff, easy transaction The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking wit The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking with a transaction that was super quick and easy when I picked up my vehicle. They legitimately cared about what I was seeking and went out of their way to accommodate me. I really appreciated the concern and service they provided. More
by aleisner
May 02, 2019
Curtis and VW team=Awesome Curtis Kelley was great to work with! he told me my leasing options over the phone which made the experience so much easier for me -straight to the po Curtis Kelley was great to work with! he told me my leasing options over the phone which made the experience so much easier for me -straight to the point! Everyone at Capo VW was very friendly and had lots of energy! I was very impressed and that made my decision that much easier. Buddy Holguin made sure everything looked great when i picked up my car and got me all settled into it. Great experience and great deal! More
by cnovak
May 01, 2019
Capo VW always takes good care of me Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got video on my cell phone plus home computer. Cory's Service Ad visors always take good care of me. More
by HARVOHMAN
Employees Worked With
Other Employees :
Richard McAllister, Arlen Mack, Fred Evans
May 01, 2019
Very professional, friendly and fast. It was great experience from booking the appointment to picking up the car after it was serviced. Professional, friendly and fast...I would recommend It was great experience from booking the appointment to picking up the car after it was serviced. Professional, friendly and fast...I would recommend to everyone that needs service on their car. More
by ROBERT@UNIVERSITYDEV.COM
Employees Worked With
Jeff Maris**** the guy service approach is outstanding
May 01, 2019
Fred is awesome I took my car in for a recall and Fred was friendly and helpful. He got me in and out super quick. I also met Corey the manager who was great as well. I took my car in for a recall and Fred was friendly and helpful. He got me in and out super quick. I also met Corey the manager who was great as well. More
by MONICA.MARCELLETTI
May 01, 2019
Service Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has help Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has helped me I will only take my car to Capo VW to get it serviced More
by JBGALASSO
April 30, 2019
Awesome Friendly and patient service while I researched all options. Courteous while keeping me updated through the whole process. Clean car filled with gas. Friendly and patient service while I researched all options. Courteous while keeping me updated through the whole process. Clean car filled with gas. What else could anyone ask for? More
by style.debranelson
April 29, 2019
excellent! Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center bec Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center because of him. More
by divineangel
Employees Worked With
Arlen Mack
