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Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
April 18, 2019
Less Than Ideal Situation I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, un I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, until now. I generally never fill out surveys but thought this situation warranted such. I was recommended to replace my brakes and steering fluid. That same night I started hearing a static coming from back back right speaker which I found weird since there was no prior issue with my speakers until after I brought the car in. I left for a week long trip and was unable to contact anyone so I called the service dept as soon as I returned and spoke to Brad. I live a bit further away and making a trip back down is an inconvenience and his comment to me was "We all live further away and have to travel down here"....Long story short, he recommended that I bring the car in to get checked out. I brought the car down on Saturday and a few hours later I received the service video from the technician who said that my brakes and all of my fluids "look good" which I found confusing considering just 2 weeks prior I was told I need new brakes and new steering fluid. I brought this to Brad's attention since they are contradicting recommendations and he could say is "Hmm that's a tough one" Is this supposed to be helpful? How can you expect someone to trust anything being told when not only two weeks apart I am given contradicting information? Why would I continue to bring my car to a place with faulty information and rude customer service? More
by LRV
Verified CustomerEmployees Worked With
April 17, 2019
Superb Service with an Awesome Advisor Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and concern - making the customer come first! The work done at Capistrano VW is thorough and lasting. My Passat has 130,000 miles on it and has no major problem, in my opinion, because of that department. I am shopping for a new car (giving this to my daughter) and am truly considering VW because of the service and my positive experience with them, More
by TCROLAPP
Employees Worked With
Fred Evans
April 16, 2019
Best and most thorough service writers of any VW dealer Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars a Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars and a delight to visit when the vehicle needs service. More
by RASPUTIN289
Employees Worked With
Jeff Maris
April 15, 2019
VW Rabbit Buddy was by far the best salesman I ever met. I too am a salesman in Temecula, and I appreciate the time and effort that team put into getting me int Buddy was by far the best salesman I ever met. I too am a salesman in Temecula, and I appreciate the time and effort that team put into getting me into this Rabbit (reminds me of my old one). I will definitely recommend this dealership to people and especially recommend them to Buddy! Really a no pressure dealership, and an excellent experience. More
by williamboston92
April 15, 2019
Always great service! From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive informat From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive information as soon as it is available, and my car is always ready as promised. I also really appreciate the service videos, showing exactly what the issue is on the car. More
by pelliott
Employees Worked With
Arlen Mack, Fred Evans
April 15, 2019
Great experience This was one of the most pleasant and efficient experiences I’ve ever had in the purchase of a new car. Mike Stieber’s demeanor and lack of pushiness This was one of the most pleasant and efficient experiences I’ve ever had in the purchase of a new car. Mike Stieber’s demeanor and lack of pushiness was great from the first. More
by earlsjc
Employees Worked With
Other Employees :
I thought the finance person was named Chris
April 15, 2019
The service was great! Everyone starting with the salesman was great! Pat followed up with me even.before I bought the car and called me the day after. He’s a very professi Everyone starting with the salesman was great! Pat followed up with me even.before I bought the car and called me the day after. He’s a very professional salesman. More
by george64
April 13, 2019
Easy and very helpful Fred and the service team did a phenomenal job. They provided timely status updates and explained everything in a very understandable manner. It was Fred and the service team did a phenomenal job. They provided timely status updates and explained everything in a very understandable manner. It was a very good experience. More
by stuartb0805
Employees Worked With
Fred Evans
April 13, 2019
Great Service! The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my t The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my transportation to and from the dealership. I highly recommend this Service Center! I also had a great buying experience from this dealership. JJ was extremely helpful and provided us with great service. -Thaddeus More
by thad.pfiffner
Employees Worked With
Arlen Mack, JJ Davis
April 13, 2019
Great place for serivice Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in sho Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in show room to catch new and up coming vehicles, like pictures of the classics VW. More
by JORGEBOC
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans, McCurtis Kelley
