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Capistrano Volkswagen
San Juan Capistrano, CA
1,564 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,565 reviews
April 13, 2019
Great Service! The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my t The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my transportation to and from the dealership. I highly recommend this Service Center! I also had a great buying experience from this dealership. JJ was extremely helpful and provided us with great service. -Thaddeus More
by thad.pfiffner
Verified CustomerEmployees Worked With
Arlen Mack, JJ Davis
April 13, 2019
Easy and very helpful Fred and the service team did a phenomenal job. They provided timely status updates and explained everything in a very understandable manner. It was Fred and the service team did a phenomenal job. They provided timely status updates and explained everything in a very understandable manner. It was a very good experience. More
by stuartb0805
Employees Worked With
Fred Evans
April 12, 2019
Capo VW, the absolute best!!! From walking in to the service department, until picking up my Passat; the customer service at Capo VW is by far the best in Orange County. If you are From walking in to the service department, until picking up my Passat; the customer service at Capo VW is by far the best in Orange County. If you are in the market for a new or used car; you owe it to yourself to stop by Capo VW and see why those of us who buy from Capo VW keep coming back!!! More
by marzizle
Employees Worked With
April 11, 2019
Fred Evans in the Service Department was fantastic! Fred Evans in the Service Department was wonderful! He dealt with our warranty service plan company to determine if the work was covered. He made sure Fred Evans in the Service Department was wonderful! He dealt with our warranty service plan company to determine if the work was covered. He made sure we were taken care of! Thank you again, Fred! More
by cherylstep
Employees Worked With
Fred Evans
April 11, 2019
Capo VW Great place. My wife and I have VW both bought at Capo. and we drive to service them all the way from HB! Recommend to everyone Great place. My wife and I have VW both bought at Capo. and we drive to service them all the way from HB! Recommend to everyone More
by shelbis
April 11, 2019
Excellent service Excellent service. I was able to drop off my car within a day. It took less than a day for my car to get fixed. I received a clean car. It was ready Excellent service. I was able to drop off my car within a day. It took less than a day for my car to get fixed. I received a clean car. It was ready for pick up when I arrived. More
by BOBBYSIMS77
April 10, 2019
Major service Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano fo Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano for all servicing needs as well as a dealership in which to buy a new car. The sales people, Buddy in particular, are easy to deal with. More
by LESLIE_MCCULLOUGH62
April 10, 2019
The best dealership experience ever Arlen at the service department displayed excellent customer service. He changed my remote battery without requesting (it was low and I had forgotten Arlen at the service department displayed excellent customer service. He changed my remote battery without requesting (it was low and I had forgotten to mention). He also had an unfortunate dent I recently had rubbed out and recommended a body shop. Arranging an Uber to and from my office was pleasantly seamless. More
by Stephanie Hunzicker
Employees Worked With
Arlen Mack
April 08, 2019
Great & efficient! As always, my experience getting my car serviced at Capo VW was great and efficient. I particularly appreciate the notifications and videos that are s As always, my experience getting my car serviced at Capo VW was great and efficient. I particularly appreciate the notifications and videos that are sent throughout the process - so interesting to see and it helps to understand exactly what is being done to the car. More
by A_Hild
Employees Worked With
Fred Evans
April 08, 2019
Fred is AWESOME! I have serviced all three of my VW Jetta's at this dealership because I trust Fred's honesty, exeprience, and efficiancy. I always leave feeling like I have serviced all three of my VW Jetta's at this dealership because I trust Fred's honesty, exeprience, and efficiancy. I always leave feeling like my car is totally taken care of right and that kind of piece of mind is hard to find. More
by CGSALISBURY1
Employees Worked With
Fred Evans
