Capistrano Volkswagen

50k Service Great attention to detail, prompt and excellent service. I've brought my last 2 cars for service at Capistrano VW because they make it easy and conve Great attention to detail, prompt and excellent service. I've brought my last 2 cars for service at Capistrano VW because they make it easy and convenient. Fred always goes above and beyond the call of duty trying to meet my needs when leaving my car for service Thank you! More

Great service Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. St Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. Starbucks coffee a plus More

Seamless transaction and fair prices We had a good experience at Capo VW. We got quotes over e-mail and negotiated prices. They were honest and clear on the out the door prize so we did n We had a good experience at Capo VW. We got quotes over e-mail and negotiated prices. They were honest and clear on the out the door prize so we did not have any surprises at the dealership. Will recommend to orhers! More

Repeat customer many times over! Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the South OC to use this location. More

Perfect Sales Experience Capo VW is THE place to purchase or lease your next VW. I shopped and visited several dealerships throughout LA and OC. Capo VW is the cream of the cr Capo VW is THE place to purchase or lease your next VW. I shopped and visited several dealerships throughout LA and OC. Capo VW is the cream of the crop, hands down. Sales folks aren’t pushy, they support each other to ensure the customer is comfortable and informed. The general sales manager wants customers happy, and you can see that in the sales folks attitudes towards you. Care are delivered perfectly detailed when the keys are handed to you. Sales folks have expert knowledge of the vehicles and instruct you on how to operate all the important features. Can’t say enough about this dealership. I’ve not yet visited the service department, but I’ve already received a welcome email from the service manager. No embellishment here. Rock solid group of people. More

Everything went well until pickup Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidenc Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidence and explanation of the problems was awesome. We agreed to the work to be done as we plan on keeping this vehicle for quite a while longer. Work was estimated to be completed Monday, but it took an extra day. Not a big deal as we were kindly given a loaner Atlas to drive. This review would have been 5 stars until the simple process of picking the vehicle up. My wife went in to pick the car up in the afternoon on Tuesday and the advisor we had been dealing with was not there (Jeff). My wife waited for a different person to help with pickup.(Fred). He came off like he didn’t want to help my wife. He asked for payment (almost $2200) and my wife asked for him to go through the charges. He told her that he wasn’t the writer for the repair. My wife explained that our writer wasn’t there and that he was the only one that could help her. He reluctantly went through it. At the end of the day My wife felt that we were spending a significant amount of money on a repair and simply wanted a run through on the charges. She didn’t feel this was a ridiculous ask, and her request was met with serious resistance and attitude. We don’t need that type of response for a transaction of this size. We also found used napkins in the car and some odd white residue in the trunk that we had to clean up after we got home. I understand that people can have bad days, as we have had very positive interactions with Fred before, but this visit just wasn’t good. More

Friendliest dealership! I've purchased 3 cars from Capo VW and have had excellent experiences each time. We've worked with Buddy and Pat in sales, and Nick the sales manager I've purchased 3 cars from Capo VW and have had excellent experiences each time. We've worked with Buddy and Pat in sales, and Nick the sales manager is so incredibly nice. Paul in finance is awesome to work with as well. Can't recommend enough! More

Sales The best service , good people and friendly atmosphere, you always feels great taking care of, they have always have a good selection and the price is The best service , good people and friendly atmosphere, you always feels great taking care of, they have always have a good selection and the price is right More

Service of my CC Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa les Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa less expensive than anticipated which is always a plus as well! More

Another great experience I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and time I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and timeliness of the service department and the excellent customer service. Brad gets 5 stars again. More