Capistrano Volkswagen

Sales The best service , good people and friendly atmosphere, you always feels great taking care of, they have always have a good selection and the price is The best service , good people and friendly atmosphere, you always feels great taking care of, they have always have a good selection and the price is right More

Perfect Sales Experience Capo VW is THE place to purchase or lease your next VW. I shopped and visited several dealerships throughout LA and OC. Capo VW is the cream of the cr Capo VW is THE place to purchase or lease your next VW. I shopped and visited several dealerships throughout LA and OC. Capo VW is the cream of the crop, hands down. Sales folks aren’t pushy, they support each other to ensure the customer is comfortable and informed. The general sales manager wants customers happy, and you can see that in the sales folks attitudes towards you. Care are delivered perfectly detailed when the keys are handed to you. Sales folks have expert knowledge of the vehicles and instruct you on how to operate all the important features. Can’t say enough about this dealership. I’ve not yet visited the service department, but I’ve already received a welcome email from the service manager. No embellishment here. Rock solid group of people. More

Everything went well until pickup Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidenc Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidence and explanation of the problems was awesome. We agreed to the work to be done as we plan on keeping this vehicle for quite a while longer. Work was estimated to be completed Monday, but it took an extra day. Not a big deal as we were kindly given a loaner Atlas to drive. This review would have been 5 stars until the simple process of picking the vehicle up. My wife went in to pick the car up in the afternoon on Tuesday and the advisor we had been dealing with was not there (Jeff). My wife waited for a different person to help with pickup.(Fred). He came off like he didn’t want to help my wife. He asked for payment (almost $2200) and my wife asked for him to go through the charges. He told her that he wasn’t the writer for the repair. My wife explained that our writer wasn’t there and that he was the only one that could help her. He reluctantly went through it. At the end of the day My wife felt that we were spending a significant amount of money on a repair and simply wanted a run through on the charges. She didn’t feel this was a ridiculous ask, and her request was met with serious resistance and attitude. We don’t need that type of response for a transaction of this size. We also found used napkins in the car and some odd white residue in the trunk that we had to clean up after we got home. I understand that people can have bad days, as we have had very positive interactions with Fred before, but this visit just wasn’t good. More

Another great experience I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and time I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and timeliness of the service department and the excellent customer service. Brad gets 5 stars again. More

Great dealership! Friendly inviting atmosphere w/out a bunch of pushy sales people in your face when you walk through the door. Steve was very professional, polite and Friendly inviting atmosphere w/out a bunch of pushy sales people in your face when you walk through the door. Steve was very professional, polite and informative. I highly recommend this dealership and Steve! My finance manager, Kevin Dooris, was also very knowledgeable on the financing and paperwork side. I was able to get everything signed quickly knowing I was in good trustworthy hands. More

E-Golf Purchase Great experience; and, Mike was polite, informative, and trustworthy. I have already recommended the vehicle and dealership to others and am really en Great experience; and, Mike was polite, informative, and trustworthy. I have already recommended the vehicle and dealership to others and am really enjoying my purchase. More

Regular maintenance Working with the Capo Service Team is key to my goals of keeping my car for a long long time. The last Jetta Wagon I had for 15 years and sold for a Working with the Capo Service Team is key to my goals of keeping my car for a long long time. The last Jetta Wagon I had for 15 years and sold for a nice sum, I expect the same from my current Sportwagon so long as I keep it in the good hands of the same team over the long haul. More

Always a great experience. I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand (but not condescending) language. I always feel safe when I leave my car there and I know they will do their best to provide service they would want themselves. Arlen is relatable and always is looking for the best way to help me out with my services and costs. All the employees are wonderful and will continue to return and recommend to my friends and family. More

TDI purchase Good people! From my initial call to the dealership speaking with chuck regarding a “coming soon” TDI, and our arrival later that day, being assisted Good people! From my initial call to the dealership speaking with chuck regarding a “coming soon” TDI, and our arrival later that day, being assisted by Nick and Curtis in Chuck’s absence — everyone went above and beyond to insure everything went smoothly with the purchase. More

Prompt and Friendly Service Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and t Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and thorough. Really pleasant experience. They even comped the paint sample I ordered! Thank you! More