Capistrano Volkswagen

Old car, well cared for Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happe Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happen with a 10 year old car, but I took my previous VW to 15 years with the help of everyone at Capo! More

Courteous, efficient and friendly. I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service da I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service day I was treated with courtesy and efficiently. The work was completed timely and I even received a video of the technician performing the work on my vehicle. The car was washed and ready when I picked it up. More

Excellent customer service. Excellent service work. Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service recommendation and walked me through my decision. Returned a clean and up-to-date care in a reasonable amount of time. More

Arlen Mack Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM More

Oil change My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I was informed that my alignment was slightly off and that it was corrected that no charge which I appreciated. I was told that they would wash my vehicle as well. When I went to my car, I noticed that the car was wet... perhaps rinsed, but definitely not washed. I decided to go back in and mention that my car was not washed and they said they would do it again. When it was ready the second time, nothing had changed. I really wanted to go back in and point it out so your service staff could see what a "wash" looks like, but had to get to work. I would suggest that if you just rinse and wipe the vehicles and don't actually wash them, that you should make that very clear. I ended up cleaning my car when I got home from work. More

My first car! I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a new car, and I was a little worried I wasn't going to be able to afford it. Chuck helped make a plan that worked for me and I ended up with the car of my dreams! Thank you, Chuck :) More

Great service . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. More

Program new replacement key remote Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part s Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part services in ordering replacement key remote rob, excellent team work! More

Easy Peasy The whole process was easy. We live 60 miles south of Capistrano VW, but they were the ones who were the most engaged and easy to deal with. Richard i The whole process was easy. We live 60 miles south of Capistrano VW, but they were the ones who were the most engaged and easy to deal with. Richard is clearly a brand ambassador and very knowledgable about all things VW (and science and beer!). All told it took a couple of hours to drive off in a shiny new GTi. More

VW Service dept. Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly and efficiently. More