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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
March 11, 2019
Easy and thorough service Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the vi Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the video text! More
by JILLFOLLEY
Verified CustomerEmployees Worked With
Fred Evans
March 08, 2019
headlamp out My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost o My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost of $300 and 5 hours. More
by GAIL22BOB
Employees Worked With
Arlen Mack
March 07, 2019
Great service Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere el Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere else. More
by TANYA N
Employees Worked With
March 07, 2019
Great service Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad calle Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad called with the news. Good job guys. More
by tdi1jet
Employees Worked With
March 06, 2019
Service with care Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. More
by THEBEBOLLA
Employees Worked With
Other Employees :
Jeff Maris, also very good., Richard McAllister, Fred Evans, Nory Navarro
March 05, 2019
Great Service! Dealer provided Uber to take me home and bacK to pick up car when work completed,with a fresh car wash! Very satisfied! Dealer provided Uber to take me home and bacK to pick up car when work completed,with a fresh car wash! Very satisfied! More
by C. Goddard
Employees Worked With
March 05, 2019
Best VW dealer I have worked in the luxury car industry for two decades and this dealer provides exceptional customer service. They treat you with the upmost respect I have worked in the luxury car industry for two decades and this dealer provides exceptional customer service. They treat you with the upmost respect and are honest. It was the smoothest transaction for car purchase I have ever had. I highly recommend Capo VW! More
by melissaHAYLINGS
March 04, 2019
Friendly and knowledgeable staff Started on a Sunday with just looking for options on purchasing a new VW Atlas. The sales tactic here is non-pressure which is very welcome. They will Started on a Sunday with just looking for options on purchasing a new VW Atlas. The sales tactic here is non-pressure which is very welcome. They will show you multiple vehicles and options and give you a great lay of the land with the VW brand. I wasn't ready to purchase the first day I was there and over the next two weeks I was able to communicate with the sales and management staff which is a nice touch when dealing with the world of new car purchasing. McCurtis Kelley is awesome, very nice guy who knows his vehicles and can clearing explain all the new features and technology they cram into the new VW. Nick was the manager who was able to clinch this deal and let me walk away a happy customer. I will gladly recommend CapoVW to my friends and family. More
by bheidemann
March 04, 2019
Awesome service at the best VW dealer Great people great service , awesome customer service and friendliest atmosphere 👍👍👍 don't want to even try other dealers, so I drive for an hour j Great people great service , awesome customer service and friendliest atmosphere 👍👍👍 don't want to even try other dealers, so I drive for an hour just to get service here, in a stress-free environment Thank you! More
by annies185
Employees Worked With
March 02, 2019
Great service from the entire team! Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I wi Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I will be back. More
by SCOTT.PATRICK.MCLAIN
Employees Worked With
Arlen Mack
