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Capistrano Volkswagen
San Juan Capistrano, CA
1,593 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,593 reviews
February 28, 2019
VW Atlas Buying Review I worked with Richard McAllister for the purchase of our new Atlas and he made it such a wonderful experience. He never pressured us to move forward a I worked with Richard McAllister for the purchase of our new Atlas and he made it such a wonderful experience. He never pressured us to move forward and was always available to answer our questions. Thank you, Richard! Allison & Tim Wald More
by allison.shirley
Verified CustomerEmployees Worked With
Richard McAllister
February 28, 2019
VW Golf R 40K Service Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with the information provided on the current status and condition of my car and appreciate that my service rep did not try to push me to perform other needed services that can wait till later. More
by TARAKBP
Employees Worked With
February 27, 2019
Fast turn around Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen More
by brian.rivera21
February 27, 2019
Excellent service Very pleased with my sales rep, JJ, from the 1st phone call till I got in the car to go home with the new veh. Very pleased with my sales rep, JJ, from the 1st phone call till I got in the car to go home with the new veh. More
by Andy&Shuman
February 27, 2019
10,000 mile check up The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal with it. Even got a much-needed car wash! More
by gelato
Employees Worked With
February 26, 2019
transmission now smooth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth it More
by GAIL22BOB
Employees Worked With
Jeff, service advisor, Scott mechanic
February 26, 2019
Great Experience Mike Stieber was a great guy to handle my order and sale. I had bought a Jetta from him a few years prior and he was very helpful even then. Whe Mike Stieber was a great guy to handle my order and sale. I had bought a Jetta from him a few years prior and he was very helpful even then. When I had a question he answered it quickly and honestly. All the salesmen were really friendly and smiling each time I went in. This is my third VW from your dealership in about 5 years and I have more grandchildren to buy for in the future! More
by donnna.ost
Employees Worked With
February 26, 2019
Oil Change My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video wa My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video was sent to me to show what was done, a first for me. Thanks Volkswagen Capistrano! More
by BriWoo
Employees Worked With
Scott Lanier, Arlen Mack
February 26, 2019
Volkswagen Atlas - Lease The team at VW Capistrano was the friendliest at any dealership I have experienced. They were transparent, honest, and willing to work to get us the c The team at VW Capistrano was the friendliest at any dealership I have experienced. They were transparent, honest, and willing to work to get us the car we wanted for the best price. Curtis and Richard were patient and kind in answering our questions. We were truly happy with our decision to go with Capistrano VW. More
by mpreciado
February 26, 2019
Great Dealership Relatively easy experience (as easy as trading in a car and buying a new car can be). They listen to your needs and try to find the best vehicle withi Relatively easy experience (as easy as trading in a car and buying a new car can be). They listen to your needs and try to find the best vehicle within your budget. No pressure to upgrade or buy more than you need. Fair trade-in value. Chuck Lilly was an excellent salesman and great to work with. I’d highly recommend working with him. More
by KM1234
