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Capistrano Volkswagen
San Juan Capistrano, CA
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,616 reviews
March 02, 2019
Always the best Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. More
by KIRBYSELLS
Verified CustomerEmployees Worked With
March 01, 2019
Great service These guys are great, I started coming here a few years ago with my 2014 Passat TDI and everything about the place has been fantastic. One of the best These guys are great, I started coming here a few years ago with my 2014 Passat TDI and everything about the place has been fantastic. One of the best features are the technicians sending video clips of their preliminary inspection of the car. The Service Advisors are the best, easy to work with and they do whatever they can to find the best possible solutions for their clients. Highly, highly recommend bringing your car here for service. More
by CALLEWIS30
March 01, 2019
40K service on Golf Sportswagen Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Th Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Thanks Arlen. More
by THEAGENIS
Employees Worked With
Arlen Mack
February 28, 2019
VW Atlas Buying Review I worked with Richard McAllister for the purchase of our new Atlas and he made it such a wonderful experience. He never pressured us to move forward a I worked with Richard McAllister for the purchase of our new Atlas and he made it such a wonderful experience. He never pressured us to move forward and was always available to answer our questions. Thank you, Richard! Allison & Tim Wald More
by allison.shirley
Employees Worked With
Richard McAllister
February 28, 2019
VW Golf R 40K Service Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with Everything was done very professionally, courteously, and in a timely manner. From making the appointment to picking up my car. I am very pleased with the information provided on the current status and condition of my car and appreciate that my service rep did not try to push me to perform other needed services that can wait till later. More
by TARAKBP
Employees Worked With
February 27, 2019
Fast turn around Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen More
by brian.rivera21
February 27, 2019
Excellent service Very pleased with my sales rep, JJ, from the 1st phone call till I got in the car to go home with the new veh. Very pleased with my sales rep, JJ, from the 1st phone call till I got in the car to go home with the new veh. More
by Andy&Shuman
February 27, 2019
10,000 mile check up The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal The check up went very well; waited at the dealership; process completed in a timely manner. Was informed of a problem and advised on how to deal with it. Even got a much-needed car wash! More
by gelato
Employees Worked With
February 26, 2019
Volkswagen Atlas - Lease The team at VW Capistrano was the friendliest at any dealership I have experienced. They were transparent, honest, and willing to work to get us the c The team at VW Capistrano was the friendliest at any dealership I have experienced. They were transparent, honest, and willing to work to get us the car we wanted for the best price. Curtis and Richard were patient and kind in answering our questions. We were truly happy with our decision to go with Capistrano VW. More
by mpreciado
February 26, 2019
Great Dealership Relatively easy experience (as easy as trading in a car and buying a new car can be). They listen to your needs and try to find the best vehicle withi Relatively easy experience (as easy as trading in a car and buying a new car can be). They listen to your needs and try to find the best vehicle within your budget. No pressure to upgrade or buy more than you need. Fair trade-in value. Chuck Lilly was an excellent salesman and great to work with. I’d highly recommend working with him. More
by KM1234
