Capistrano Volkswagen

Capistrano Volkswagen Review - KL All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue on repairs. They are very thorough which is a great comfort to know that they care about their customers safety in their vehicles. I must also say that hands down... Fred Evans is one of the best Service Department Employees I have had the pleasure of doing business with. He is the reason I keep coming back and will continue to come back for service on my vehicle at Capistrano Volkswagen. Always an enjoyable and pleasant service experience at Capistrano Volkswagen! More

Awesome! Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capi Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capistrano Volkswagen for years and have had excellent service every time! More

They are the absolute best!!! I bought my first red convertible beetle there 10 years ago and as soon as I decided to get the final edition this year there was no other place I wan I bought my first red convertible beetle there 10 years ago and as soon as I decided to get the final edition this year there was no other place I wanted to go to, but Capo VW-great customer service, beautiful cars, Nick and Steven are amazing in making the process smooth. I am a Capo VW fan!! More

Buying a new car experience Very friendly, no pressure at all. I felt entire time stress free working with the sale man, Curtis, who is very knowledgeable about the car. Will rec Very friendly, no pressure at all. I felt entire time stress free working with the sale man, Curtis, who is very knowledgeable about the car. Will recommend this dealer to friends More

Excellent sales approach and easy process Buddy Holquin, a sales professional, did a fantastic job to present us the desired vehicle. Produced a video, had the right attitude and provided the Buddy Holquin, a sales professional, did a fantastic job to present us the desired vehicle. Produced a video, had the right attitude and provided the information to make the decision to drive to Capistrano. 1 hour drive for us. Upon arrival car was ready for review and again Buddy's knowledge and enthusiasm helped us make the decision quickly. The rest of the process was easy and now my wife is happy with her brand new Tiguan. Customer focus, positive attitude and an easy process is what we are all looking for in this constantly connected world.Go VW Capistrano and congrats on having Buddy as part of your sales team. Erwin More

Great service I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by my service technician showing me everything. They were unable to get it to replicate the glitch, but reset some things and it hasn’t happened since. More

Gti service I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. More

Excellent customer service I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly a I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly appreciated . More

Nick Colucci was AWESOME and CARING! I contacted at least 20+ VW dealers from Ventura County, Los Angeles, and Orange County trying to find a special order 2019 VW SEL Premium Jetta, Sa I contacted at least 20+ VW dealers from Ventura County, Los Angeles, and Orange County trying to find a special order 2019 VW SEL Premium Jetta, Sage Green, tan/black interior with the Cold Weather Package. Many dealers said they could order it yet it wasn't available with the C.W.P. Other dealers said they would check into it and never called back. I looked for this exact car online in 8 different states and nothing. I contacted Nick Colucci, General Sales Manager at Capistrano VW. Nick was VERY responsive to what I needed. Nick said he would contact his VW Area Rep right away. Within a day Nick had found my car as it was on a ship from Pueblo Mexico headed to the port in Huston Texas. Nick said he assigned his dealer code to the car this way no one else could take my car. Nick was very communicative as we talked on the phone and kept me apprised at every step of my car. He would send me screenshots when the car arrived in Huston and any updates as the car moved closer to Capistrano VW. One night it was after 10 PM as I sent Nick some questions regarding my car as I knew he would answer first thing in the morning. To my surprise, within two minutes I got a reply from Nick saying hold on and he would answer my questions. The communication from Nick was like no other experience that I have ever had from ANY dealership or anywhere else! I'll bet we had more than 30 emails back and forth not to mention the phone calls. Nick found out my car was on a railcar from Huston Texas headed for San Bernadino which would take 10 days and another day to reach his dealership. I sent Nick an email anticipating it would arrive on Tuesday, January 29th. Nick sent me an email on Wednesday, January 23 saying the car came in early and they were prepping my car. Nick sent me all the paperwork via email which I filled out and sent back that night. I was so excited as this journey finding this special car started months ago! I asked Nick when I could pick it up and he said Thursday, January 24th be soon enough. I had previously turned in my 2015 SEL TDI Jetta to another dealership on December 26th. I was without a car and told Nick I would take a 3-hour train to San Juan Capistrano and then Uber to their dealership. Nick said he would pay for my train ticket and have me picked up by the Capistrano VW! Wow, I was blown away once again at how accommodating and nice Nick was! During my train ride, Nick texted me and gave me the name of Pat Kirby who would be picking me up. Pat also texted me, told me what he was driving and gave his cell phone number in case I couldn't find him. Upon arrival, I walked out to the street and there was Pat. Pat Kirby is in sales and leasing and was such a great guy. We had a very nice conversation on the way to Capistrano VW. Pat took me in to finally meet Nick Colucci who made it all happen. Nick insisted that I take my new car for a test drive with Pat which was great. When I got back Nick and I discussed the final price on the car as we were both on the same page. I feet I got a great deal, an amazing car which is the only one in California. Pat Kirby took me out to my car to show me all the features, pair my garage door the car's Homelink and set up my phone with Android Play. Pat was very patient and extremely helpful for taking the necessary time to acquaint me with my new car. I can't say enough about Nick Colucci and Pat Kirby! If you want someone who truly cares about YOU and YOUR needs then Capistrano VW is the place to go. A big thanks to all of you who made it happen! Regards, John Spohn Simi Valley, CA. More

It's why I keep coming back I've purchased four VW's from this dealership over the years and the reason is because of the customer service. Great people that are always happy an I've purchased four VW's from this dealership over the years and the reason is because of the customer service. Great people that are always happy and prompt with their service. I would recommend anyone I know to get their next car from Capo...I don't own a Mazda, but if anyone is looking for a Mazda this would be the place to go because of the overall service and support the ownership gives you as a customer! More