Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,616 reviews
February 01, 2019
All smiles :) If you're looking for a great deal and one of a kind customer service, go nowhere else!! I was looking for a new car and was had a very tight budget If you're looking for a great deal and one of a kind customer service, go nowhere else!! I was looking for a new car and was had a very tight budget to work with. Not once did they make me feel like I needed to spend more money and got me the exact car I was looking for. I love my new Jetta!! More
by avillamar.artnouveau
Verified CustomerEmployees Worked With
Other Employees :
Steve Skinner, Rene Alberti
February 01, 2019
Thanks Brad ! Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. More
by HEATHERHARRIS439
February 01, 2019
"Smiles Ahead." Everyone is so helpful and cheerful. A pleasant buying experience from sales to finance and everyone else as well (operator,cashier, Brad Johnson, and Everyone is so helpful and cheerful. A pleasant buying experience from sales to finance and everyone else as well (operator,cashier, Brad Johnson, and car rental). Thank you. P.S. The complimentary beverage (well-stocked) is a nice touch as well :-) More
by MBUI
February 01, 2019
Rad Brad! Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time than quoted. More
by DDENDEL
Employees Worked With
February 01, 2019
Trade in Mazda for a VW Passat I had the unique opportunity to work with Richard and Nick regarding the trade-in of our Mazda 6 and purchase of our new VW Passat. They were both so I had the unique opportunity to work with Richard and Nick regarding the trade-in of our Mazda 6 and purchase of our new VW Passat. They were both so very professional, personable and attentive to me and our situation. They turned a difficult situation into ending as a very positive experience. I am very grateful. We love our Passat! Thanks so much!! More
by tdornellas1
February 01, 2019
Mehrnoosh Towhid Richard was awesome and he described everything to us and he showed everything to my daughter and my daughter is really happy with her new car . Thank Richard was awesome and he described everything to us and he showed everything to my daughter and my daughter is really happy with her new car . Thanks again More
by mehrnoosht
February 01, 2019
They truly understand customer service! Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when the service was complete. More
by viknjohn
Employees Worked With
Fred Evans
February 01, 2019
Cool Service 😎 It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of t It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of the repairs needed. It’s actually a cool experience! Jeff always takes care of me and my car has been running strong for 7 years. I definitively recommend getting your car in for the coolest service around. 😎 More
by Amanda Zarate
Employees Worked With
Jeff Maris
February 01, 2019
Nice people, easy purchase process, great car Patrick the salesman I dealt with was very low key which is what I like. He was knowledgeable and easy to work with. Paul from finance moved me thro Patrick the salesman I dealt with was very low key which is what I like. He was knowledgeable and easy to work with. Paul from finance moved me through the purchase process quickly, but still very informative regarding the whole lease option. I was out of finance within 45 minutes instead of the hours it usually takes. None of the pushy trying to sell me something I didn't want. I love my new car and appreciated Patrick phoning me a week later to make sure that everything was going well. All in all a very pleasant experience. More
by jstacy1
February 01, 2019
it went really well Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future More
by TROTTERD0
Employees Worked With
Jeff
