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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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672 Reviews of Capistrano Volkswagen - Service Center
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September 28, 2025
Service work mostly completed correctly. Labor charges are excessive. Service advisor needs additional customer service training. Nice enough but don’t acknowledge me standing in front of hi Labor charges are excessive. Service advisor needs additional customer service training. Nice enough but don’t acknowledge me standing in front of his desk. Just poked around on his computer for about two minutes before talking to me. Frustrating. More
by clmconley
Verified CustomerEmployees Worked With
Luke
September 26, 2025
I really like the dealership overall. They are very friendly and accommodating. i will continue to recommend Capo VW. They are very friendly and accommodating. i will continue to recommend Capo VW. More
by SCOTT.BIEDERMANN
Employees Worked With
September 25, 2025
It’s clean and professional workers they give you a ride home and pick you up home and pick you up More
by LMELKONLAN
September 25, 2025
I recently brought my VW in for service at Capo VW, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to provi couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to providing top-notch customer care. The service team took the time to explain what my car needed and answered all my questions without rushing. They kept me updated throughout the process, and the work was completed on time and done right the first time. My car is running perfectly, and it’s clear they take real pride in their work. The waiting area was clean, comfortable, and well-stocked with coffee and snacks—just another sign that they care about their customers’ comfort. Big thanks to the service advisors and technicians at Capo VW! I’ll definitely be coming back for future maintenance and will recommend them to any VW owner looking for reliable, honest service. More
by BigMike
Employees Worked With
September 23, 2025
Very good ! James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. More
by A.NIAKISSA
Employees Worked With
James
September 20, 2025
Thank you Brad for your great service! You have been an amazing help to my family on such an enormous amount of work you did to bring our 2008 bug back to life! You are THE BEST of the b You have been an amazing help to my family on such an enormous amount of work you did to bring our 2008 bug back to life! You are THE BEST of the best! More
by beckyobrien1
Employees Worked With
September 17, 2025
It was really easy and all the people there are super chill and helped me get done what i needed chill and helped me get done what i needed More
by Vk4499
September 15, 2025
Difficult problem that involved an external supplier. Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the other supplier. Went above and beyond. Thank you! More
by bensjunk
Employees Worked With
James Gonzalez
September 13, 2025
The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. my appointment time. People are nice. Have a Starbucks coffee which is nice. More
by irina_karavay
September 13, 2025
James was efficient, knowledgeable and a great listener. Our work was performed as requested without a problem. Cory the leaderman is just the best too. Our work was performed as requested without a problem. Cory the leaderman is just the best too. More
by PRKRLNGBO2
Employees Worked With
James Gonzales
