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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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617 Reviews of Capistrano Volkswagen - Service Center
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May 20, 2025
The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More
by MISSIONEROOC
Verified Customer
May 14, 2025
Got quoted $5600 for leaking water pump, coolant flush, serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs fou serpentine belt and valve cover job. Asked for video of coolant and water pump leak. They said they lost it. My personal mechanic of over 30 yrs found no problem with coolant and pump, changing belt and valve cover gasket job for $950. Criminal and outrageous behavior. More
by Capilot28
Employees Worked With
Greg Acker
May 09, 2025
Hands down the best dealership around that I have ever experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealersh experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealership. More
by DTODDS24
Employees Worked With
May 08, 2025
Capo VW is professional, courteous and quick. From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone know From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone knows your name but sophisticated enough to handle the big city issues of your VW. No better place for VW service in Orange County. More
by Maddog53
Employees Worked With
May 08, 2025
The staff was Organized, friendly, helpful, efficient … I don’t have any more to say. don’t have any more to say. More
by danl2
May 06, 2025
Both Sydney and Brad went the extra mile to ensure that all my needs were addressed and fully taken care of. A completely pain free experience! all my needs were addressed and fully taken care of. A completely pain free experience! More
by s.shepherd1
Employees Worked With
May 03, 2025
Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I w had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I will be happy. More
by SPEEDBIRDCONCORDE
Employees Worked With
April 29, 2025
Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. More
by RICKGRUBBS03
Employees Worked With
Xander
