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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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May 03, 2025

Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I w More

by SPEEDBIRDCONCORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Been going here for years. Very good, reliable service. Extra words here to satisfy minimum. More

by MSINFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
May 01, 2025

Service was good. Everything was completed on time as promised and the car eas clean. More

by JAMESRMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
May 01, 2025 -

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Volkswagen

April 29, 2025

Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. More

by RICKGRUBBS03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
Apr 30, 2025 -

Capistrano Volkswagen responded

Thank you for your review! We appreciate your feedback and will be sure to pass along your compliments!

April 28, 2025

The overall service was exceptional and simple. Emon facilitated the process with no issues. I would highly recommend this dealer to others. More

by ZACK.VASQUEZ13
Recommend Dealer
Yes
Employees Worked With
Emon.
Apr 28, 2025 -

Capistrano Volkswagen responded

We appreciate your review and will make sure to pass along your compliments to Emon!

April 27, 2025

Zander was terrific and gave us all options for service he thorughly explained everything it was much appreciated Steven Karo More

by STEVE@CARSONCOLD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Apr 28, 2025 -

Capistrano Volkswagen responded

Hi Steven, We appreciate you leaving a review and will make sure Zander receives your compliments! Thank you, Capistrano Volkswagen

July 05, 2023

I've been servicing my 2015 and 2016 GTI since new and now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (tol More

by GTI fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Golubiievskyi
Jul 13, 2023 -

Capistrano Volkswagen responded

Thank you so much for bringing this situation to our attention. We are making our management team aware of the two experiences you had in our service department. If you have any other information to provide, please feel free to reach out to us at customerservice@capovwmazda.com. Thank you, Alix

October 24, 2021

I’ve been coming here for service since about 2010 with my 2008 Jetta. I had an amazing experience with Fred in service recently. Fred worked super hard to make sure I was able to get my service and have t More

by bluciad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 26, 2021 -

Capistrano Volkswagen responded

Thank you for the great review! We will let Fred and Scott know what an awesome job they are doing and that customers are appreciating them. If you need anything else, don't hesitate to give Fred a call!

October 21, 2021

Just moved back to Orange County and immediately visited Capo VW as we’ve been customers since 1997. Always a 5 star experience in service and sales!! More

by Hreyes1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, please don't hesitate to call us. We look forward to your next visit.

October 21, 2021

Fred did an outstanding job handling my scheduled maintenance. He promptly met me at my car, effectively listened to my concerns, and efficiently processed my service request. He timely provided me More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lanier, Factory Certified Master Technician, Fred Evans
Oct 26, 2021 -

Capistrano Volkswagen responded

Thank you so much for the positive feedback Paul! Fred and Scott are two of our most hardworking team members so it's fantastic to see them getting the recognition they deserve.

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