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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
642 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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642 Reviews of Capistrano Volkswagen - Service Center
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July 13, 2025
Very pleasant and helpful. I enjoy the video to see what was being done. Thanks I enjoy the video to see what was being done. Thanks More
by ellen10
Verified Customer
July 12, 2025
None of my concerns were fixed “need fault code” I offered pictures and video of my reported issues. Wireless charger should not heat up so much it burns to the touch, that’s a safety issue, can’t fix offered pictures and video of my reported issues. Wireless charger should not heat up so much it burns to the touch, that’s a safety issue, can’t fix “No fault code” More
by darciejedwards
Employees Worked With
Service
July 11, 2025
I brought in a vehicle for a recall and was on a very tight timeline for my clients needs... Greg grabbed my paperwork and went and got a confirmation from the mechanics that they could get the vehicle o tight timeline for my clients needs... Greg grabbed my paperwork and went and got a confirmation from the mechanics that they could get the vehicle out in time, which they did! My client ended up being very happy and I was able to go on about my day and do two or three more deliveries. All due to the quick service at Capistrano Volkswagen. I highly recommend these guys. More
by bdreamer102
Employees Worked With
Greg
July 10, 2025
I’ve been with them for quite a while this deal dealership they always make sure my car is in good condition. Appreciate that. dealership they always make sure my car is in good condition. Appreciate that. More
by vernavayolanda
July 02, 2025
It was very easy to schedule things online, they provided great service and are trustworthy folks. great service and are trustworthy folks. More
by KathyCabrera
Employees Worked With
July 02, 2025
Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. They fixed the problem on the second try due o a very obscure hardware malfunction. More
by drsdurana
Employees Worked With
June 25, 2025
I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful. More
by Brian
Employees Worked With
