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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.4
620 Reviews

620 Reviews of Capistrano Volkswagen - Service Center

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April 04, 2021

The service advisers are very knowledgeable! They make a great effort to understand any question I have about my car. And always follows up to explain any work I might need on my car!! I always feel like I More

by Desales2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Apr 04, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with Jeff to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

March 28, 2021

Capo VW service has always done an excellent job in providing honest and thorough work. My last visit, there was some overlooked concerns I had communicated to the service team. Those concerns were re More

by ADAM90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Marris
Mar 29, 2021 -

Capistrano Volkswagen responded

Thank you for this feedback, Adam! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Please don't hesitate to reach out to us at customerservice@capovwmazda.com with any questions or concerns. Thank you for choosing Capistrano Volkswagen! Kate

March 26, 2021

As usual, the service department at Capo VW is the best in the region. We appreciate the friendly and fast service. Thanks folks for the excellent work. More

by evstanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Mar 26, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Kate

March 23, 2021

Arlen made everything easy, with straightforward updates. Overall, great service, as usual. I can always count Capo VW to take care of my needs and do it in an efficient manner! More

by SCOTTDMONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 24, 2021 -

Capistrano Volkswagen responded

Scott, We are very happy to have provided you with such a positive service experience! Arlen and our service team appreciate your feedback, We sincerely value your business and look forward to your next visit. Kate

March 22, 2021

Brad was very helpful and friendly. He address all the issues I had with my car and went over all the work that was done. More

by CISFEAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words for Brad, and for taking the time to leave us this wonderful feedback! Kate

March 18, 2021

Always such a pleasant experience coming back to this dealership. From scheduling the service over the phone, to picking my car up upon completion, is a very seamless and painless process. Those guys in More

by mvw1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you with your service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Capistrano Volkswagen! Kate

March 18, 2021

Service department is efficient and helpful. I love the video from the service tech to show the work done and detail the results. This is a fast, efficient method to share necessary information. I couldn' More

by LISA K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 18, 2021 -

Capistrano Volkswagen responded

Thank you, Lisa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

March 15, 2021

I was able to have a prompt, convenient appt. Explanation of need repairs Clean car I was offered coffee and asked if I needed transportation home More

by KJMTTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to leave us this fabulous review! We appreciate your business, and our team looks forward to serving you again soon! Kate

March 15, 2021

Brad did an amazing job to handle my service issues. He followed up and explained the issues. We discussed what to do so in the future the issues we dealt with this time would not happen in the future. More

by ptranlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brad and our team, and we look forward to working with you again. Kate

March 12, 2021

PEOPLE ARE VERY NICE AND FRIENDLY AT CAPO VW, IT IS ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALK More

by HARVOHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFF MARIS, Arlen Mack
Mar 13, 2021 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

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