Capistrano Volkswagen - Service Center

all good.....appreciated car wash - informative service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... More

Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More

BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More

All they want is your money. The "manager" of the service department doesn't know an ashtray from an air filter. department doesn't know an ashtray from an air filter. More

As a first time customer in the Service department. The staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this dealer. I will be visiting another Volkswagen dealer on my next service appointment. First impression is a lasting impression! More

The entire group at Capo VW are the best I think I’ve ever dealt with. I’ve bought two cars from Buddy in sales and the service guys are all very pleasant to work with. Jeff, Arlen, Fred and Brad couldn’ ever dealt with. I’ve bought two cars from Buddy in sales and the service guys are all very pleasant to work with. Jeff, Arlen, Fred and Brad couldn’t be nicer. I don’t mind going in there bc they take the pain away from what can be a major inconvenience sometimes. More

Fred and staff are great. Good people, timely and dependable service. Nice sitting area while you wait. I will continue to buy from Capo VW. On car number 5. dependable service. Nice sitting area while you wait. I will continue to buy from Capo VW. On car number 5. More

Staff were friendly, helpful, and courteous! Brad & the service technician explained the work that needed to be done on my car and finished the work on time. I was happy to pick up my car clean in and out. service technician explained the work that needed to be done on my car and finished the work on time. I was happy to pick up my car clean in and out. More

In for routine maintenance was notified of certain recall issues. Service department was on top of it was able to resolve the issue in one day. Also was provided a video link of what needed to be serviced o issues. Service department was on top of it was able to resolve the issue in one day. Also was provided a video link of what needed to be serviced on the vehicle which is greatly appreciate it More

Terrific level of service and excellent communication around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as service was more extensive). More