Back

Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

Sort by
March 12, 2021

PEOPLE ARE VERY NICE AND FRIENDLY AT CAPO VW, IT IS ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALK More

by HARVOHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFF MARIS, Arlen Mack
Mar 13, 2021 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

March 12, 2021

Excellent Service!!!! Jeff was is the best and very patient and told me everything about my service and showed me how to set the correct time in my Tiguan. More

by TESS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 13, 2021 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad Jeff and the team were able to help, and we hope to see you again! Kate

March 09, 2021

Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. More

by mikerin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 09, 2021 -

Capistrano Volkswagen responded

Mike, Thank you for your very kind review. Arlin and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

March 08, 2021

Service was great but no loaner was not available. Dealer service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. More

by lgnarat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
March 06, 2021

Very professional and quick just expensive. We took it in once to fix and it worked for three days then had to take it back and now it runs fine. Should of picked up problem first time it was in. First More

by KENNEMURAGENCY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Mar 06, 2021 -

Capistrano Volkswagen responded

Thank you for your review! We appreciate your business and will take your feedback into account. Please let us know if we can be of further assistance! Kate

March 05, 2021

This is the best service center I have ever taken a car to. They are very communicative, professional, thorough. I dive over an hour one way to bring my car to Capistrano Volkswagen. More

by 2600Spiderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 06, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We appreciate you making the drive to Capistrano Volkswagen, and will pass your compliments along to our staff. Please don't hesitate to reach out if you need anything else! Kate

March 03, 2021

Great service! I took my car in for an oil change and they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick More

by Nrgc4teach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Capistrano Volkswagen responded

We are very happy to hear that Brad and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 03, 2021

Fred was so nice and so helpful. His mannerisms and Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and g More

by CESSA10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Mar 03, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your comments with Fred and our service team and we hope to see you again! Kate

March 01, 2021

Will never go anywhere else. These guys know what they’re doing and offer the best price among all the VW dealerships. Thank you all. More

by MINAREZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Mar 01, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

March 01, 2021

Arlen is always easy to work with and honest about what we need to do to keep our Jetta in good shape! Thank you so much! More

by ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 01, 2021 -

Capistrano Volkswagen responded

Thank you, Rose, for taking the time to share your thoughts on working with Arlen and our team. We're glad to hear we delivered such a great experience! Kate

...
5
...