Capital Toyota, Inc.

Received Excellent Pre-owned Sales and Service I have purchased two vehicles from the pre-owned department at Capital Toyota in the past two years. Chandler was the sales person on both vehicles. T I have purchased two vehicles from the pre-owned department at Capital Toyota in the past two years. Chandler was the sales person on both vehicles. The first was a Sequoia Platinum and the most recent a Lexus GX460. Chandler worked closely with Shawn, the Sales Manager. I felt that I was treated as a valued customer and both were very professional. They both came through with all the commitments they made. All of the sales transfers and documents were handled timely and professionally. I have rarely used a dealer for service. However, I decided to use the pre-owned service department for my Sequoia. I have been extremely pleased with the service that Donnie Thacker and his team has provided. I even had to call Donnie once when I was out of town and he gave me excellent service advice. As you can see I have been very pleased with the sales and service that I have received at the pre-owned department at Capital Toyota of Chattanooga. More

Ms. Jones was super AWESOME!!! She goes the extra mile to get the deal done. Her and the finance guy Shawn are perfect examples of how car sales persons should be!!!!! 10x thumbs up get the deal done. Her and the finance guy Shawn are perfect examples of how car sales persons should be!!!!! 10x thumbs up More

What a great place! No pressure, ultra polite and helpful people. Marquita Jones had been recommended to me by a friend, and I'm so glad! She was great! people. Marquita Jones had been recommended to me by a friend, and I'm so glad! She was great! More

Caleb was very professional from the first email inquiry. He and the sales manager worked to get us the best price and offered a very good trade in. When we got to dealership, everything was exactly as Caleb He and the sales manager worked to get us the best price and offered a very good trade in. When we got to dealership, everything was exactly as Caleb said it would be. No surprises and no aggressive upsales/add-ons. Capital Toyota was very easy to work with and made the car buying experience simple and quick. More

fast but crappy Need to pay attention to cleanliness. left grease on my driver seat. I didn't see it until I got home. service coordinators need to make sure not t Need to pay attention to cleanliness. left grease on my driver seat. I didn't see it until I got home. service coordinators need to make sure not to offer things they are not allow to do so you would feel ok about your dirty leather seat until what was promised is changed to just a quick clean of the spot and waste of my time. More

Very helpful! Gave my requirements and knew exactly what she had and was very willing to work it out our situation. I would definitely recommend Marquita to other friends! she had and was very willing to work it out our situation. I would definitely recommend Marquita to other friends! More

Best experience buying a car I was helping my son buy his first car. We had been to several other dealerships. We found this dealership to be the best. Marquita was friendly, ve I was helping my son buy his first car. We had been to several other dealerships. We found this dealership to be the best. Marquita was friendly, very low pressure and honest. She projects an air of professionalism and provides the highest level of service. I hope that she is around when it is time for me to replace my other car! More

Great Employees I received excellent service from everyone. They went above and beyond to be sure I was satisfied. I highly recommend this dealership and their empl I received excellent service from everyone. They went above and beyond to be sure I was satisfied. I highly recommend this dealership and their employees. More

Great Experience with Caleb I needed a car after my husband passed away after almost a year of battling cancer. Due to the financial drain of his illness, my credit isn't what I I needed a car after my husband passed away after almost a year of battling cancer. Due to the financial drain of his illness, my credit isn't what I would like it to be. I visited a total of five car dealers in the area. Other dealers make promises that were not completely accurate and I walked away from several of them. Caleb at Capital Toyota was amazingly patient and was willing to listen to me and what I needed. He helped me select a great Pre-Certified Toyota Rav 4 and worked with Joe in finance. They were able to offer me an interest rate far below what another dealer had offered. The entire process took less than three hours. I felt like other dealers were not listening to me and what my vehicle needs are. Instead, they were trying to steer me towards lenders and cars that were to their advantage, not mine, Caleb was determined to help me find the right vehicle, no matter what the price was. He is honest and will help you find what you need. Friends and family who have been helping me look for a newer vehicle have been impressed with him as well. If you need a good car and don't want to waste your time, head over to Capital Toyota and ask for Caleb! More

Above and beyond service I am writing to express my appreciation to Capital Toyota’s Assistant Service Manager Andrew Whitaker. Last Friday I was driving from Atlanta to visit I am writing to express my appreciation to Capital Toyota’s Assistant Service Manager Andrew Whitaker. Last Friday I was driving from Atlanta to visit family in Kentucky. My Tacoma gave an overheating warning and I pulled over and called Toyota for a tow to the nearest dealership. Once at Capital, Andrew was able to get my truck in front of the service guys to diagnose the problem (broken radiator) and to determine if I was still under warranty. This took a moment as the service department was busy but Andrew kept me informed. In fact, he stayed late to get the word that I was still under warranty and helped me get a rental through Capital at the local Enterprise as all of Capital’s loaners were gone. I was able to get to Kentucky to spend the weekend with family. I am extremely grateful to Andrew for constantly keeping me informed and going the extra mile for me. He sets the standard for what excellent service should be. If there’s a recognition for above and beyond service both me and my family hereby nominate him for it. More