Capital Toyota, Inc.

Considerate negotiations Chandler and his supervisor were very considerate and understanding in helping us find the right vehicle within our budget. They worked to get us the Chandler and his supervisor were very considerate and understanding in helping us find the right vehicle within our budget. They worked to get us the budgeted price we needed when we found the right car including a disabled Vet discount. Thank you. More

Great experience buying my new car My experience in the past with this dealership was awful so I was apprehensive going in. Alicia was wonderful and treated me like a valued customer. My experience in the past with this dealership was awful so I was apprehensive going in. Alicia was wonderful and treated me like a valued customer. She is very knowledgeable about 4 runners. I enjoyed talking to her and she had a sense of humor. I bought a new 4 runner from a dealership I never thought would get my business again. Thank you Alicia! More

The best dealership in my entire life I have never been treated like this in my entire life and I’m very very pleased to be able to tell everyone that l see what great customer service Rit I have never been treated like this in my entire life and I’m very very pleased to be able to tell everyone that l see what great customer service Rita has provided to me and my wife she has went above and beyond to ensure that my wife and I are very well pleased. She deserves what ever reward you can give her. I just can’t say enough good the service and concern she has showed us. She is the best of the best. I’m glad to give her the best rating she deserves and also to let you know that your company is the best. Thank you for a wonderful visit and service. Jessie Wright More

Just the best, from management,sales, and finance. The reason I came to this dealership was the Sales Manager Aj Rice. We called in to speak to an associate about a new Tacoma for my family. We ended u The reason I came to this dealership was the Sales Manager Aj Rice. We called in to speak to an associate about a new Tacoma for my family. We ended up getting transferred to Aj I believe on accident. Which was the best thing to happen to us. He introduced himself as the new car sales manager and said it would be a problem he would be beyond happy to help us. We told him what we were looking for and he informed us he had the perfect truck. I told Him we lived in Johnson city and that it would be a long drive for us to make it to Chattanooga. He informed us that he would make this the easiest and most transparent process of purchasing a car we have ever experienced. Man was he right! He took our information down and said to bear with him for a few mins. Next thing I know within 20mins he had taken pics of the car and a complete walk around of the truck and demonstrated the key features on a video. He then called us shortly after to follow up and make sure my husband and I received the pictures and videos. We were so elated with the how he handled the entire situation we decide to make the 3hr plus commute just because of the process A.J. the manager did for us. But it doesn’t stop there. We schedule to come in a Saturday and have a time. He then told us to ask for himself or a sales associate he was going to put us with to finish the paper work. We arrived and as I expected they were busy and that sales person he wanted us to finish up the paper work with. So A.J. went above and beyond again and greeted us and told him to give him a few mins bc that sales person was busy. He came back up mins later and said to follow him and brought us into his office. He informed us he knew we had made a long drive to come see us and did not want us to wait. And he proceed to do all of our paper work himself so we could get done quick. He even had our truck cleaned up and filled with gas waiting for us! I just have to say I have bought tons of cars and have never had a manager of a dealership go above and beyond for us before every. I will from now on always recommend anyone in the tri cities to make the drive to Capital Toyota for the experience to see the manager A.J. or anyone else outside of the area or in the local aera to see him at Capital. More

Great service! Will was great. Not pushy, and a great listener. He is very knowledgeable about the vehicles he sells, takes the time to answer questions thoroughly. Will was great. Not pushy, and a great listener. He is very knowledgeable about the vehicles he sells, takes the time to answer questions thoroughly. Very professional. More

Reta Maynor was awesome Very easy and quick process. I felt that my questions were answered and frankly I thought the process was easy and simple. The vehicle is excellent an Very easy and quick process. I felt that my questions were answered and frankly I thought the process was easy and simple. The vehicle is excellent and everyone was friendly. It was a comfortable car buying experience overall and that’s not something I thought I’d experience from a dealer. More

I love Capital Toyota! I want to thank each and every person I dealt with when purchasing a new truck for my husband for Christmas. Josh Wilcox got the ball rolling and foun I want to thank each and every person I dealt with when purchasing a new truck for my husband for Christmas. Josh Wilcox got the ball rolling and found a vehicle that met my needs. Detha Yoder made the buying experience an absolute breeze, and special thanks to Michael Heath for carrying out the surprise delivery to my husband in POURING RAIN on a Friday night. It wasn’t optimal delivery conditions, but it went very well. This is our first Toyota, and certainly not our last. Thank you for excellent customer service, and the most painless vehicle buying experience I have ever had! More

Great car buying experience Reta was very helpful and knowledgeable on the truck I bought from her. Was a great buying experience, no pushy sales tactics, would recommend a frien Reta was very helpful and knowledgeable on the truck I bought from her. Was a great buying experience, no pushy sales tactics, would recommend a friend to buy from her! More

2nd car in 12 months This was our 2nd car from Capital and Alicia Normand our sales person. I don’t have the words to express our satisfaction that we had with both sales. This was our 2nd car from Capital and Alicia Normand our sales person. I don’t have the words to express our satisfaction that we had with both sales. They worked to get us the deal WE wanted. Been buying cars a long time at different places but this place is it for us we will be back, thank you! More