Capital Toyota, Inc.

number 4 sienna I am now on my fourth Sienna. Our first lease vehicle was through a non Toyota salesman, van was great, but the broker was a non entity. My second Sie I am now on my fourth Sienna. Our first lease vehicle was through a non Toyota salesman, van was great, but the broker was a non entity. My second Sienna on the other hand was made even better by a great salesman, Patrick Shadrick of Capital Toyota. Very friendly, very keen to my taste and made the experience wonderful. The third Sienna was the same. A simple call to Patrick with my list of options and the car was ready and waiting when my lease was final. My fourth, my dream car, was a wonderful experience also. Patrick is never pushy, keeps his little legal pad with his long list of potential sales with the wants and wishes of his clients. I have sent friends to him with the confidence that they will be treated as well as I have been. I am sorry I have to wait another 3 years before I can visit with him again! More

Excellent Service I visited this Dealership 3 times before making my purchase. Craig Presnell assisted me every time and was very patient with me while I struggled to m I visited this Dealership 3 times before making my purchase. Craig Presnell assisted me every time and was very patient with me while I struggled to make my decision. He took me on test drives of different vehicles. He has a lot of patience, is very knowledgeable f the different vehicles and is able to give accurate and informative comparisons to help decide which model is best for a customers needs or situation. He does this with a pleasant attitude and smile and no pressure. I feel he assisted me in the perfect choice for me and my family. The processing as extremely fast as well. We had the Sienna purchased and on our way home faster than any other car transaction that I have ever made. I would definitely recommend this Dealership to my friends......Johnna Abbasi (A lifelong Toyota fan!) More

Best Experience Ever I went to Capital Toyota, yesterday, May 5, 2014 in hopes of buying a gently used vehicle. I was greeted with exceptional service and promptly taken I went to Capital Toyota, yesterday, May 5, 2014 in hopes of buying a gently used vehicle. I was greeted with exceptional service and promptly taken inside to decide the best fit for me. After test driving several vehicles, my salesman, Craig Pesnell, found the perfect vehicle for me. Mr. Pesnell went above and beyond to make this the best experience for me and I will definitely be back and will be sending anyone in the market to him in the future. Thank you Mr. Pesnell and Capital Toyota for such a tremendous experience! I look forward to seeing you again! Elizabeth Hopper More

Best dealer in town Friendly, efficient, and quick. Alfred made the buying process effortless with everything from finding the right car to financing it. Definitely will Friendly, efficient, and quick. Alfred made the buying process effortless with everything from finding the right car to financing it. Definitely will do business with him again! More

Jason Hill is the Man!! Jason was AMAZING to work with! He actually brought the JOY back to car buying! He was polite, professional and considerate...and knowledgeable! I Jason was AMAZING to work with! He actually brought the JOY back to car buying! He was polite, professional and considerate...and knowledgeable! I can't wait for our next vehicle purchase-because I will go back to Jason and Capitol Toyota! Thank you both!! More

Great Salesman and buying experience. I would highly recommend Capital Toyota and Patrick Shadrick - he was very quick to answer my questions during the search and decision process, he gav I would highly recommend Capital Toyota and Patrick Shadrick - he was very quick to answer my questions during the search and decision process, he gave me thorough, honest and thoughtful answers and helped me make the best buying decision. He kept in touch and kept me informed about the delivery of my car and when I picked it up he did a thorough review of the operation. He even sync'd my iphone! I think he would have driven me home to program the garage door opener if he could have! I drive my cars for a long time and hope he is still around when I purchase my next one, which will be a while because I love my new Sienna. More

On 9-16-13, my husband and I took my new 2013 Toyota Camry in for replacement of the right rear tire that had completely shredded a few days earlier. Mr. Turner inspected the tire and said he had never Camry in for replacement of the right rear tire that had completely shredded a few days earlier. Mr. Turner inspected the tire and said he had never seen a tire destroyed to the extent the new tire was (it had less than 400 miles at the time). He said it should not have happened and the dealership would replace it at no charge to us. After a new tire was installed, we thanked Mr. Turner for taking care of the matter at no charge to us. He said he was glad to do so and was glad that I was not injured when the tire disintegrated on Interstate 75 near my home. On 9-18-13, Mr. Turner called and left a message for me to call him which I did on 9-19-13. In the conversation, Mr. Turner said they had determined that I had hit something on the interstate and that I should send Capital Toyota a check for $187.00 for the tire. I reminded him of our conversation on 9-16-13 both before and after the new tire was installed-specifically that the tire would be replaced at no charge to us. On 9-25-13, Mr. Turner called and talked to my husband and again requested that we send a check for $187.00. My husband told him that I was fortunate not to have been injured and that the agreement was that the tire would be replaced at no cost to us. Mr. Turner then told my husband that the Service Manager wished to speak to him. After going through the whole matter again, my husband told him that Toyota should keep its part of the agreement concerning no charge for the tire. The Service Manager ended the conversation with a sarcastic, "Have A Nice Day! and hung up. To perform service work at no charge to the customer one day and then call two days later and expect a check is not exactly conducive to building a loyal customer base. Customer Service does not appear to be of any importance to the dealership. We definitely do not recommend Capital Toyota. More

I spoke with Brandon on Tuesday, told him precisely what I wanted, and was promised that it would be ready for me to drive off of the lot on Saturday. I came in with my boyfriend. Problem 1: nothing remot I wanted, and was promised that it would be ready for me to drive off of the lot on Saturday. I came in with my boyfriend. Problem 1: nothing remotely resembling the model of car that I wanted was on any of his lots. Problem 2 (and the absolute worst): he was very degrading and did not speak to me until I spoke to him, only to receive short, pointed answers. When he greeted us, he went directly to my boyfriend, shook his hand, and started to sit down. I had to offer my hand, though I was who he was supposed to do business with. I agreed to a test-drive, where I drove, Brandon sat in the passenger's seat, and my boyfriend sat behind me. Rather than talking with me the specs and features of the car, he slid his chair back and talked with my boyfriend in the back, ignoring me. When we got back to the lot, I told him that I was going to look somewhere else; he said that he would check with his manager about what he could get, and when. He asked me the same questions at least four times about the model and color of the car that I had repeatedly told him that I wanted. I felt very demeaned and extremely offended that he did not pay attention to me. The general attitude that I got was that I must have been an idiot and did not a clue as to what I was talking about. I will NEVER recommend this dealership to a soul. My boyfriend and I both left absolutely appalled. More

He wanted to keek his truck at asking value which was $4000 above KBB and he wanted me to give him my truck at $6000 BELOW BKK value. If he did not want my truck he should have said so instead of having $4000 above KBB and he wanted me to give him my truck at $6000 BELOW BKK value. If he did not want my truck he should have said so instead of having his sales man insult me. This was an absolut insult to me or anyone who would be looking for a fair price. I will never do business with Capital Toyota!!!!!! More

Decent selection, fair pricing, no high pressure sales. Our salesman was knowledgable about his product and told us the truth which is a rare thing when car shopping. Our salesman was knowledgable about his product and told us the truth which is a rare thing when car shopping. More