Capital Toyota, Inc.

Story of excellent, honest service We were in the market to replace our van, which had met an unfortunate end in a tree on an icy day. We assumed we would would buy used but were open t We were in the market to replace our van, which had met an unfortunate end in a tree on an icy day. We assumed we would would buy used but were open to comparing incentives to new. Steve Clark met us as we pulled up, shook our hands, and told us he was glad we were all okay. He showed us around some of the 4WD vehicles (our only major requirement bc of the icy country roads where we live) and allowed our 3 yr old to "try" each of them out, too! We found one we thought we liked, but still had some reservations. Steve was not overbearing in letting us head up the street to compare to new vehicles. He handed us his phone number and took ours to hold on to the one we thought we might want. We met Brad Doty at the new vehicle lot. Even outside in the cold, looking through the new inventory, he was up front about numbers, giving us his best guess as to what amount we should finance based on what amount we wanted our payments to be each month. The new vehicles were above what we wanted to spend at that time, and he didn't try to sell us something above our financial comfort zone. He looked through his list of used vehicles and found something perfect for our needs and price range. We took it for a test drive on more than just city streets (important because we live in the backwoods), throughout which he was friendly--I think we talked more about life than whether the car drove well. We went back to his office for a credit check, etc. Brad offered our 3 yr old a balloon. There's a stylish waiting room with refreshments and space for our toddler to roam. Jerry Wright helped close our deal. His technology pad made signing super easy and fast! He got our new registration and insurance all taken care of while Brad synced my phone to the Bluetooth in my new car. When we finished, the car was warm and waiting for us out front so we could move on with our day. As we were leaving we realized the vehicle didn't have an electronic or spare key. Brad said he would hunt one down and get back to me. I honestly was nervous that I wouldn't hear anything....after all, the car was as-is and I didn't notice it was missing till the deal had been signed. He texted me 2 days later to let me know he hadn't forgotten about me and again 2 days later to tell me he'd found one! So happy with our choice of dealers. We will be in the market for a new truck soon and have no doubts about going back! More

He did good!! Brad Doty guided us through the confusing and exhausting task of buying a car. He did good!!! As much as I hate to buy a new car, I'd go see him aga Brad Doty guided us through the confusing and exhausting task of buying a car. He did good!!! As much as I hate to buy a new car, I'd go see him again. More

Exceeded Expectations!! This was our first experience with Capital Toyota and it was without a doubt top-notch from the beginning. I can't say enough about Brad Doty as my This was our first experience with Capital Toyota and it was without a doubt top-notch from the beginning. I can't say enough about Brad Doty as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. After my initial visit to the lot, he followed up with a phone call which prompted my return . He went above and beyond to accommodate my needs during the purchase . I would absolutely recommend this dealership and most importantly Brad Doty. I have purchased many new cars over many years and without a doubt this experience exceeded all my expectations . More

I had a wonderful experience and the service was excellent I had a really enjoyable experience and would recommend others to buy or lease there. Everyone was courthouse and friendly. Overall, I plan on returni I had a really enjoyable experience and would recommend others to buy or lease there. Everyone was courthouse and friendly. Overall, I plan on returning to the dealership for my next vehicle. More

We love Capital Toyota! We've continuously driven Toyota since 1999. Capital Toyota has always been our choice for service because their employees have always been upbeat and We've continuously driven Toyota since 1999. Capital Toyota has always been our choice for service because their employees have always been upbeat and competent. When it came time to buy a new vehicle, we decided to buy a RAV 4 Limited from Capital. Our salesperson, Jeremy Wright, was outstanding. We appreciated his easy going (no pressure) nature and he soon began to feel like family. Realizing he had already made the sale, he patiently explained the many new features so I would feel comfortable driving it off the lot. More

We are a Toyota family! Justice did a great job processing our new Tundra. This makes our 3rd Tundra, and we currently own 5 Toyota/Lexus vehicles! Love this dealership fam Justice did a great job processing our new Tundra. This makes our 3rd Tundra, and we currently own 5 Toyota/Lexus vehicles! Love this dealership family! More

Pleasant experience! Marquita was very kind and helpful from the beginning! I found the car I wanted and she was there to help me get it! I left happy! Marquita was very kind and helpful from the beginning! I found the car I wanted and she was there to help me get it! I left happy! More

Great Working with Brad and company at capital Toyota was an excellent experience. I was looking for a specific truck at s specific price. Brad stayed in co Working with Brad and company at capital Toyota was an excellent experience. I was looking for a specific truck at s specific price. Brad stayed in communication with me and as soon as the right truck came in, he called me. A couple hours later I was pulling away in my new truck! More

Excellent Alicia was great. She did everything she could to get me into a car. She did everything she could to get me my car and I appreciate it. Alicia was great. She did everything she could to get me into a car. She did everything she could to get me my car and I appreciate it. More

Best car buying experience ever! I really didn't expect to purchase a vehicle but sales person Brad Doty made it too easy. I keep 2 year old twins and had outgrown my previous vehicl I really didn't expect to purchase a vehicle but sales person Brad Doty made it too easy. I keep 2 year old twins and had outgrown my previous vehicle. Brad was so helpful and knowledgable of what I was looking for and never pressured me into making a new car purchase. I have been so pleased with my Toyota Highlander since the test drive. The staff working at the dealership didn't know what came through when Brad was helping me change out car seats and pushing a double stroller around. It did not take very long for the financing to get done. While we were waiting on the finance manager Brad bought the twins lunch. It really was a pleasure to do business with Brad because I felt that he really cared about my needs, not just trying to sell me vehicle. Thanks Brad Doty for being great. More