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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,391 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,391 reviews

November 11, 2021

Jake was awesome! He made The whole process a great experience! Found me exactly what I wanted and kept me updated along the way! He was a pleasure to work with! More

by Jess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Capital Toyota, Inc. responded

Hi Jess and thank you for taking the time to post such a great review for Jake!

November 10, 2021

Sales person Caleb did a great job keeping me updated on delivery status of my new car. More

by willywatson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Derryberry
Nov 12, 2021 -

Capital Toyota, Inc. responded

Thank you for taking the time to post your thoughts on your experience with Caleb and we are happy to hear that he did a great job!

November 10, 2021

Marquita was a pleasure to work with and made the car buying process super easy! More

by Nicklawrence015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Nov 12, 2021 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and we are happy to hear you had such a great experience with Marquita!

November 10, 2021

They make you feel like your family .They above. To make you. Happy with your purchase. Boy I sure was !!!! More

by Crazymcgill48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and we are happy to hear you had such a great experience with Marquita!

November 09, 2021

Unfriendly service advisor.High cost - for oil change Unfriendly service advisor. High cost - for oil change including unnecessary extra cost for shop supplies More

by scsrockytop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Levi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Capital Toyota, Inc. responded

Thank you for the candid feedback on your experience with our staff at Capital Toyota. We sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future.

November 08, 2021

Everyone was fantastic. Jake Davis n Chris in finance, excellent. These men worked hard 4 us More

by Miriamme2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris. Finance department
Nov 08, 2021 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We will be sure to let Jake and Chris know about your kind words.

November 08, 2021

Very professional, supplied us with daily report, but missed target completion date by three days. More

by barb
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All in collision center
Nov 08, 2021 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We always want to make sure a repair is done correctly and sometimes it can take a little longer. We are sorry we missed the target date.

November 08, 2021

Jake was very friendly and professional throughout our car buying process! Smooth, friendly, & easy transaction! More

by uga_alison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Capital Toyota, Inc. responded

We are so glad to hear that you had a great experience with Jake and welcome to the Capital Toyota family!

November 08, 2021

No problems making appointment. Friendly service. Very knowledgeable. Made me aware of future service needed. More

by Carl.sheffey
Recommend Dealer
Yes
Employees Worked With
James McGuffee
Nov 12, 2021 -

Capital Toyota, Inc. responded

Hi Carl and thank you for taking the time to share your thoughts about your service experience!

November 05, 2021

Got me right in for my appointment with little waiting time and explained any issues More

by Hardroc7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Capital Toyota, Inc. responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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