Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Toyota, Inc.
Chattanooga, TN
1,605 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area.
Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information.
Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,605 reviews
June 14, 2021
Chris was super helpful when I came in for an oil change! Super knowledgeable and helpful! I’ll be coming back for all my service needs. Super knowledgeable and helpful! I’ll be coming back for all my service needs. More
by Abey
Employees Worked With
June 13, 2021
My experience at Capitol Toyota wasn't horrible but it also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice also wasn't one that would convince me to recommend them to anyone else either. I ended up at Capitol Toyota because I received a Final Recall notice from the Toyota Takata Airbag Recall Center about my 2006 Toyota Matrix. When I called the Center, they set up an appointment with Capitol Toyota to have the passenger side air bag inflater canister replaced. They told me it was a simple repair and should take less than an hour to complete. Based on this information, plus watching a video (made by Toyota) on youtube, I decided to take my lunch early and wait at the dealership while the repair was performed, I made an appointment for 10AM and showed up at 9:55AM. However, my car wasn't pulled into the shop until 10:53AM. Fortunately, the repair was quick, as it was pulled back out around 20+ minutes later and I was able to get on the road just before 11:30AM. Unfortunately, I was late in returning to work... which would not have occurred had my car been pulled into the shop in a reasonable time frame relative to my appointment time. Also, my car had a strong smell of gasoline after the service tech parked it in the pickup area. The smell even persisted into the evening on my drive home from work but it was gone the next morning. This was not a big deal to me, as my car has 300,000 miles on it and I frequently carry chainsaws and fuel mix inside it, thus I'm used to that smell. However, if I were in dress clothes and a $50,000+ vehicle, I would be pissed! I perform most repairs on my vehicles myself and I always reek of gas and/or chemical smells when doing do. To expect a service tech NOT to smell like this is unrealistic...but maybe Capitol Toyota should think about having someone else pull the vehicles into or out of the garage. As I stated, I wasn't upset by this occurrence but I'm not of the genteel persuasion either. Final thought of my experience with Capitol Toyota: you could probably find worse out there but I'm sure you can find better too! More
by mpl
Employees Worked With
Brody??
May 27, 2021
Wonderful service! Chris Smith always goes above and beyond. He has taken care of both my Toyota’s for several years and has consistently treated me like family. beyond. He has taken care of both my Toyota’s for several years and has consistently treated me like family. More
by Dunn.charlie
Employees Worked With
May 27, 2021
Excellent attentive service by Andrew Whitaker. Today was another in a long line of good service experiences . I understand I must do 25 words or I my review doesn’t count. Really? was another in a long line of good service experiences . I understand I must do 25 words or I my review doesn’t count. Really? More
by JPBaptist
Employees Worked With
Andrew Whitaker
May 26, 2021
Capital Toyota Service Department is always professional and friendly. They do quality work in a timely manner. I highly recommend any service work on your Toyota at this company and friendly. They do quality work in a timely manner. I highly recommend any service work on your Toyota at this company More
by Old Coach
May 25, 2021
Capital Toyota has always taken great care of us we have purchased three Toyota’s from them and wouldn’t dream of going anywhere else purchased three Toyota’s from them and wouldn’t dream of going anywhere else More
by Ccsrx7
Employees Worked With
Other Employees :
Shawn Cordell, Andrew Whitaker
May 25, 2021
Andrew took good care of me. I love my 2010 Toyota Andrew took good care of me. I love my 2010 Toyota Prius. Best car I've ever had. I will be back soon for 90,000 mile check up Andrew took good care of me. I love my 2010 Toyota Prius. Best car I've ever had. I will be back soon for 90,000 mile check up More
by Elizabeth Johnson
Employees Worked With
Andrew Whitaker
May 24, 2021
Excellent service. The sales person, Trevor was very helpful and courteous. The financial advisor was great as well. I would purchase again from this dealership. helpful and courteous. The financial advisor was great as well. I would purchase again from this dealership. More
by Kalmbackmavis
Employees Worked With
Trevor
May 24, 2021
Capital Toyota in Chattanooga, TN made purchasing my new Toyota easy & stress-free. I drove over 6 hours to the dealership & could not have been happier with the experience. They were professional and court Toyota easy & stress-free. I drove over 6 hours to the dealership & could not have been happier with the experience. They were professional and courteous from beginning to end. More
by nolesroll2003
Employees Worked With
Darla in phone/internet sales, Robby Hedrick
