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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
1,889 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 562 service reviews

March 09, 2026

Really nice to have my vehicle picked up and returned for service! Very convenient and efficient! More

by scasteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for the kind review! We’re so glad to hear the pickup and delivery service made your visit convenient and efficient. Helping make vehicle service easier for our guests is something our team takes great pride in. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future!

March 07, 2026

March 6, 2026, I brought my 2022 Toyota TRD premium army green Four Runner into Capital Toyota to have an oil change and a tire rotation. I left, ran some errands, went to the store and came home. My Husban More

by bmcneese26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with us. We’re very sorry for the concern caused after your service visit, and we truly appreciate you bringing the issue to our attention. Situations like this are taken very seriously by our team. We’re grateful that you gave us the opportunity to make things right and that our General Manager and Service Manager were able to address the situation quickly, inspect the vehicle, and get everything properly taken care of. Your safety and peace of mind are extremely important to us. Thank you again for your patience and for trusting Capital Toyota to resolve the issue. We truly appreciate your understanding and the opportunity to continue serving you.

March 07, 2026

Did not have a great experience with Capital Crash Collision. I called daily for a week asking about when my car would be ready and they kept telling days then pushing it back. Very difficult to get a More

by chab00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily, Rick
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We’re sorry to hear about the difficulty you had getting updates and reaching our team during the repair process. That’s certainly not the level of communication we want our guests to experience. We do appreciate you recognizing Rick for stepping in and helping resolve the situation, and we’re glad the repair work on your vehicle met expectations. Your feedback is important and helps us continue improving how we communicate with our guests throughout the repair process. Thank you for bringing this to our attention and for giving Capital Collision Center the opportunity to complete the repair.

March 03, 2026

I was super pleased with the buying experience and I absolutely LOVE my Rav4 Hybrid! More

by Suzanne RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for the wonderful review, Suzanne! We’re so glad to hear you had a great buying experience and that you’re loving your RAV4 Hybrid. That’s an amazing vehicle, and we hope it brings you many miles of enjoyment. Thank you for choosing Capital Toyota. We truly appreciate your trust in our team and look forward to serving you again in the future!

February 25, 2026

Fast friendly service. Nice facilities. My car is well cared for. I will be back. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for the kind review! We’re so glad to hear you received fast and friendly service and that you enjoyed the facilities during your visit. It’s also great to know you feel your car is well cared for—that means a lot to our team. Thank you for choosing Capital Toyota. We look forward to welcoming you back next time!

February 12, 2026

Great service department! Jonah was very helpful and I didn’t have to wait that long for the service More

by pattyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
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Feb 17, 2026 -

Capital Toyota, Inc. responded

Thank you so much for your kind words. We are thrilled to hear you had a great experience with our service department. Jonah works hard to take excellent care of our guests, and we are glad he was helpful and that your visit was completed in a timely manner. We truly appreciate you choosing Capital Toyota and look forward to serving you again whenever you need us.

January 22, 2026

Very timely on the necessary services. Professional personnel helped me through the process, making it easy. More

by CPMoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2026 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear our team was timely, professional, and made the service process easy for you. We truly appreciate the opportunity to take care of your vehicle and look forward to serving you again in the future.

December 29, 2025

Kept me updated on the progress of my truck. Only delay was out of their control. Definitely recommend them. More

by Rileehunter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision department
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Dec 30, 2025 -

Capital Toyota, Inc. responded

Thank you, Rilee, for taking the time to share your experience with us. We’re glad our team kept you informed throughout the process and appreciate your understanding regarding the delay that was outside of our control. Your recommendation means a great deal to us. Thank you for choosing Capital Toyota and we look forward to taking great care of you and your truck again in the future.

December 28, 2025

So far the service has been acceptable for warranty service and recall work and is completed in a timely manner. More

by Eldridge_bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

Capital Toyota, Inc. responded

Thank you, Bryan, for taking the time to share your feedback and for trusting Capital Toyota with your warranty and recall service needs. We’re glad to hear your service has been completed in a timely manner. We appreciate your 4-star rating, and if there’s anything we can do to make your next visit an even better experience, we’d love the opportunity. We look forward to serving you again in the future.

December 20, 2025

Will has been so helpful to our family ever since we decided to become Team Toyota! Super responsive, answers all our questions, and helped us find the perfect Sequoia! Thanks, Will!!!! More

by selfpostled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing this wonderful feedback! 🌟 We’re thrilled to hear Will has taken such great care of your family and helped you find the perfect Sequoia. Being responsive, helpful, and supportive is exactly what we strive for, and it means a lot to know you’ve felt that every step of the way. Welcome to Team Toyota, and thank you for choosing Capital Toyota!

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