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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
524 Reviews
Call Service Center (423) 892-0661

524 Reviews of Capital Toyota, Inc. - Service Center

Sort by
September 14, 2025

Service and wait time was good. Facilities were excellent. New car salesman Jim was very helpful, More

by Tmbagwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strickland 5*
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September 10, 2025

I was scheduled to have my car picked up from my house from the Toyota service department so I didn’t have to wait in the store for hours. They were on time, very professional and courteous. My vehicle More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron the driver who picked up and returned my vehicle
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Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Toyota service department at Capital Toyota. Our team takes pride in providing professional, courteous, and timely service, and we're delighted that we could make your vehicle servicing convenient by picking up and returning your car to your home. Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. We look forward to serving you again in the future!

September 10, 2025

Great friendly service, great communication and respectful, this includes everyone involved from the gentleman that picked up my vehicle, the gentleman in the service department and the lady that c More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for your glowing review! We're delighted to hear that our team at Capital Toyota provided you with friendly, respectful service and great communication throughout your experience. From the gentleman who picked up your vehicle to our service department staff and the lady who assisted with payment, we're thrilled to know they all contributed to making your experience positive—and even brought a smile to your face! Your kind words mean the world to us, and we look forward to serving you again.

September 05, 2025

We were able to get an appointment for the next day Capital was open right after a holiday. The waiting room was comfortable and there was a water dispenser and coffee for those who drink. More

by Earl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Service 5stars excellent on details and patience
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Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for your feedback and for choosing Capital Toyota! We're delighted to hear that we could accommodate your appointment promptly after the holiday and that you found our waiting room comfortable with amenities like the water dispenser and coffee. Your satisfaction is important to us, and we appreciate your kind words. We look forward to serving you again!

September 04, 2025

90k mile service has the truck running like new! Capital and there team always does a good job. Thanks More

by rhsine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re thrilled to hear that the 90k mile service has your truck running like new. Our team at Capital Toyota is dedicated to delivering top-quality service, and we truly appreciate your support. We look forward to keeping your vehicle in great shape!

September 03, 2025

You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

August 31, 2025

Excellent service. Very attentive to details. Service advisors and sales man are very friendly and good at what they do. More

by jlcalbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re so glad to hear our team’s attention to detail and friendly service made a great impression. Our advisors and sales team truly enjoy helping our guests, and your feedback means so much. We look forward to serving you again anytime!

August 31, 2025

Staff Bradley is attentive to my needs for my car and was able to explain well everything after the service! More

by jvestacio92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
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Sep 11, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re so glad to hear Bradley took great care of you and made sure everything was clearly explained after your service. We’ll be sure to pass along your kind words to him. We appreciate you choosing Capital Toyota and look forward to serving you again!

August 23, 2025

Everyone is always very courteous and helpful. I’ve had my car over two years and absolutely love it! More

by Gewalterb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah, Johnson
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Aug 28, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re thrilled to hear that our team has consistently been courteous and helpful over the past two years, and that you’re loving your car. It’s a pleasure to serve you, and we look forward to continuing to take great care of you and your vehicle!

August 11, 2025

Excellent treatment, good communication and satisfied with the service provided. I highly recommend this person, so that you can visit him and let him guide you so that he can show you more vehicles. More

by unsisadmonmpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re glad you received excellent service, clear communication, and guidance during your visit. We appreciate your recommendation and look forward to helping you explore more vehicles in the future!

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