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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
1,751 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 547 service reviews

November 21, 2025

I wen t to Capital to get my 40k service done which is prepaid through my sales contract. Gary T. McCulloch told me that all i had was a coupon and that it wouldn't cover all my service. I would be respon More

by Jderry75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary McCulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

Capital Toyota, Inc. responded

James, we are truly sorry for the experience you had at our dealership. What you described does not reflect the level of service or respect we strive to provide for every guest, and we sincerely apologize for the confusion regarding your prepaid 40k service and the wait you experienced. Prepaid services should always be honored as promised, and we want to make sure your service is handled correctly. We also appreciate your feedback about our team and every guest should be greeted promptly and have access to a manager when needed. We would like the opportunity to make this right. Please ask for our Service Manager on your next visit so we can personally assist you and begin earning back your trust.

November 19, 2025

Fantastic Dealership. Everyone is professional while being friendly and helpful. Great service and waiting area. Thank you More

by msderay3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and enjoyed our service and waiting area. Providing friendly, professional service is always our top priority. We appreciate your feedback and your business—thank you for choosing Capital Toyota! We look forward to welcoming you back again.

November 07, 2025

Chris Smith provided outstanding customer service! He was patient and answered all my questions which I appreciate! More

by Dragonfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Capital Toyota, Inc. responded

Thanks for the 5-star review! We're thrilled that Chris Smith provided you with outstanding customer service. His patience and attention to your questions are exactly what we aim for. We appreciate your business and hope to see you again at Capital Toyota!

November 07, 2025

The dealership went above and beyond when they didn’t have a battery in stock that I needed. Great customer service. More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing this great feedback! We are so glad that Scott Lundeen and the service team were able to go above and beyond to get you the battery you needed, even when it wasn't in stock. That proactive service is what we strive for! We appreciate your business.

November 07, 2025

Excellent service the minute I got out of my Toyota. Very professional staff and very nice waiting area and bathrooms. More

by btutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for the excellent review! We are thrilled to hear that you experienced professional staff and that we made a great impression with our service from the minute you arrived. We also appreciate you mentioning the nice waiting area and bathrooms—we work hard to keep our facilities welcoming! We look forward to your next visit to Capital Toyota!

November 07, 2025

Jonah is an excellent service consultant. He took the time to listen to my concerns about my vehicle and was very helpful. More

by wjkimsey@mmfirmlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
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Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that Jonah took the time to listen and provide helpful guidance for your vehicle. Your kind words mean a lot, and we’ll be sure to share them with him. We look forward to serving you again with the same care and attention!

November 05, 2025

From beginning to end, they were fantastic. Very friendly and very helpful. I love the option of having the car picked from work or home so I don’t have to wait in the lobby. The service tech r More

by klpcummings21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m unsure of the lady that took payment over the phone, but she was very helpful and kind.
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Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the entire process easy and enjoyable, from pickup to service. We love being able to offer convenient options and honest, pressure-free guidance. We’ll be sure to share your kind words with everyone involved—they’ll be delighted!

October 28, 2025

Waited too long for an oil change. Had an 11am appt, arrived 10 mins early and wasn’t finished until 1245. It’s also surprising to me that they do not include tire rotation as part of More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lundeen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We’re truly sorry to hear that your visit took longer than expected we know your time is valuable, and we never want you to feel like it was wasted. Our team is always working to improve our scheduling and efficiency so your service experience is as smooth as possible. As for the tire rotation, we appreciate you bringing that to our attention. While it’s not automatically included in every oil change, we do offer a bundled Total Care Package that includes an oil change, tire rotation, and balance designed to give your vehicle the best overall care and value.

October 26, 2025

The dealership was prompt and efficient with completing the service. Although there was very little waiting, there was some confusion about where to deliver my SUV and picking it up due to never used this More

by Nbrock5416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear our team was prompt and efficient with your service. We understand that navigating a new dealership can be a little confusing at first, and we truly appreciate your patience. We’ll make sure to provide even clearer guidance for first-time visitors so your next visit is seamless from start to finish. We look forward to serving you again!

October 20, 2025

Great fast service! Kind , considerate and very helpful . Staff members are prompt and professional. Would recommend capital to friends More

by Kenneth.livingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delmas Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Capital Toyota, Inc. responded

Thank you, Kenneth, for the wonderful review! We're so glad to hear you experienced great, fast, and professional service from our team. We appreciate your kind words and are delighted you would recommend us to your friends. We value your business!

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