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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
1,986 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 567 service reviews

May 28, 2026

The attention to the costumer was outstading, even before the entrance to the building. The person at the front desk, Luis Cortes, answered all my questions demonstrating knowledge and interest, which moved More

by carlosm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Capital Toyota, Inc. responded

Carlos, Thank you for sharing your experience! We are delighted to hear that you felt welcomed and well cared for from the moment you arrived. Providing outstanding customer service is our goal, and we're especially pleased to know that Luis Cortes answered your questions with knowledge, professionalism, and genuine care. Earning your trust means a great deal to us, and we appreciate the opportunity to assist you. Thank you for choosing Capital Toyota and for recognizing the efforts of our team. We look forward to serving you again in the future!

May 27, 2026

Outstanding service in dealership that’s why I like coming back here dealership has been here for 60+ years I always topknot service More

by Conniew4hts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delmas Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for sharing your experience! It means so much to us to know that you continue to return because of the outstanding service you receive. For more than 60 years, our goal has been to take great care of our customers, and we're honored to have earned your trust. Thank you for choosing Capital Toyota and for allowing us to be part of your automotive journey. We look forward to serving you for many years to come!

May 14, 2026

The Toyota Dealership was clean and it had a lounge area. The staff was friendly and answered my questions. I got good service for a reasonable price. More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
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May 15, 2026 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with Capital Toyota, Alice! We’re so glad to hear you enjoyed our lounge area, found our team friendly and helpful, and received good service at a fair price. We truly appreciate your feedback and your business. Our team works hard to provide a comfortable and welcoming experience for every guest, and it means a lot to know that showed during your visit. We look forward to serving you again in the future!

May 05, 2026

Gary was great, he really tried to fix my problem with the Prius, though unfortunately he could not. My Media Play is non-functional More

by ptschatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember any others
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May 08, 2026 -

Capital Toyota, Inc. responded

Thank you for sharing your experience. We’re glad to hear Gary took great care of you and worked hard to try and resolve the issue with your Prius. We do understand how frustrating it is when technology issues persist, especially with your media system. We truly appreciate your patience and the opportunity to assist you. Please don’t hesitate to reach back out if there’s anything further our team can do to help.

April 15, 2026

Service was excellent! Informative and professional is always given. Brad was super helpful and kind. Made sure everything was done correctly and timely. More

by Go blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
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Apr 21, 2026 -

Capital Toyota, Inc. responded

Thank you so much for the kind words! We’re glad to hear your service experience was excellent and that everything was handled in an informative and professional way. Brad will really appreciate your recognition. We’re grateful for your trust in our team and look forward to taking care of you again at Capital Toyota!

March 21, 2026

Reliable and Fast service and always great to deal with everyone at this dealership. Highly recommend More

by EricE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2026 -

Capital Toyota, Inc. responded

Hi Eric, Thank you so much for your kind words! We’re glad to hear you’ve consistently experienced reliable and fast service and that our team has been great to work with. Your recommendation means a lot to all of us here at Capital Toyota. We truly appreciate your continued trust and look forward to taking care of you again in the future!

March 09, 2026

Really nice to have my vehicle picked up and returned for service! Very convenient and efficient! More

by scasteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for the kind review! We’re so glad to hear the pickup and delivery service made your visit convenient and efficient. Helping make vehicle service easier for our guests is something our team takes great pride in. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future!

March 07, 2026

March 6, 2026, I brought my 2022 Toyota TRD premium army green Four Runner into Capital Toyota to have an oil change and a tire rotation. I left, ran some errands, went to the store and came home. My Husban More

by bmcneese26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with us. We’re very sorry for the concern caused after your service visit, and we truly appreciate you bringing the issue to our attention. Situations like this are taken very seriously by our team. We’re grateful that you gave us the opportunity to make things right and that our General Manager and Service Manager were able to address the situation quickly, inspect the vehicle, and get everything properly taken care of. Your safety and peace of mind are extremely important to us. Thank you again for your patience and for trusting Capital Toyota to resolve the issue. We truly appreciate your understanding and the opportunity to continue serving you.

March 07, 2026

Did not have a great experience with Capital Crash Collision. I called daily for a week asking about when my car would be ready and they kept telling days then pushing it back. Very difficult to get a More

by chab00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily, Rick
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Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We’re sorry to hear about the difficulty you had getting updates and reaching our team during the repair process. That’s certainly not the level of communication we want our guests to experience. We do appreciate you recognizing Rick for stepping in and helping resolve the situation, and we’re glad the repair work on your vehicle met expectations. Your feedback is important and helps us continue improving how we communicate with our guests throughout the repair process. Thank you for bringing this to our attention and for giving Capital Collision Center the opportunity to complete the repair.

March 03, 2026

I was super pleased with the buying experience and I absolutely LOVE my Rav4 Hybrid! More

by Suzanne RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

Capital Toyota, Inc. responded

Thank you for the wonderful review, Suzanne! We’re so glad to hear you had a great buying experience and that you’re loving your RAV4 Hybrid. That’s an amazing vehicle, and we hope it brings you many miles of enjoyment. Thank you for choosing Capital Toyota. We truly appreciate your trust in our team and look forward to serving you again in the future!

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