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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
494 Reviews
Call Service Center (423) 892-0661

494 Reviews of Capital Toyota, Inc. - Service Center

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May 08, 2025

Great service. Organized efficient and timely. I scheduled an appointment and they got me in and out in no time. Great work! More

by Cash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that your visit was smooth and efficient, just the way it should be. Our team takes great pride in providing timely service with care and attention to every detail. We truly appreciate you choosing us and look forward to welcoming you back again soon!

May 03, 2025

I went in to have my vehicle checked for a brake issue on a brand new 4Runner. I walked in and Brody was incredibly rude to me. He treated me like I did not know what I was talking about, and was very condes More

by neals0529
Recommend Dealer
No
Employees Worked With
Brody Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit left you feeling disrespected and unheard that is never the experience we want anyone to have at Capital Toyota. We hold ourselves to a high standard of hospitality and care, and it’s clear we did not live up to those expectations during your visit. We want to make this right, and we believe your feedback deserves to be heard by someone who can directly address your concerns. Please reach out to our Service Manager, Marty, at your earliest convenience. He is committed to listening with an open heart and ensuring your voice is fully heard. You can reach him directly at 423-892-0661. We hope you'll give us the opportunity to restore your trust.

May 03, 2025

Clean Quick Courtesy Personnel are professional courteous people who communicate with the customer to keep them informed More

by Ben003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Capital Toyota, Inc. responded

Hi Ben, Thank you so much for the kind words! We love hearing that you experienced clean, quick, and courteous service that’s exactly what we strive for every day. Our team works hard to keep our guests informed and comfortable, and it means the world to know that came through during your visit. We appreciate you choosing Capital Toyota and look forward to serving you again!

April 30, 2025

Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

by Petrafaustina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so glad to hear that scheduling your appointment was quick and easy, and that the drop-off process was efficient. It’s great to know that Luis Valdés made such a positive impression with his helpfulness and care. we’ll be sure to pass along your feedback to him! We truly appreciate your support and look forward to serving you again in the future

April 30, 2025

The service was excellent. Everyone showed a strong desire to help us and solve our problem. They communicated with us and let us know what was going on. We will be returning More

by Jg1805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're so happy to hear that our team provided excellent service and kept you informed throughout the process. It means a lot to us that we could help solve your problem and make your experience a positive one. We’re looking forward to welcoming you back whenever you need us — we’ll always be here to assist!

April 24, 2025

First Toyota truck I have ever owned. Impressed with the truck and also impressed with the service I have received from the dealership. Staff is friendly and courteous and also willing More

by fishngal98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so thrilled to hear that you’re impressed with both your new Toyota truck and the service you’ve received from our team. Providing friendly, courteous, and helpful service is always our goal, and we’re grateful for the opportunity to assist you on this exciting journey. We’re honored to have you as part of the Capital Toyota family and truly appreciate your recommendation. Whenever you need us, we’re here and ready to help!

April 20, 2025

Capital Toyota is the ultimate in service and courtesy. I was driving through Chattanooga on the way to Florida and a hazard light came on. I stayed the night in Chattanooga and contacted the dealership More

by dshermaniii
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your experience with us! It was truly our honor to be of service to you during your travels. At Capital Toyota, we believe in treating every guest like family—whether you're from Chattanooga or just passing through. We're so glad we could give you peace of mind and get you safely back on the road to Florida! Your words of encouragement mean the world to our team. And hey, if you ever do need a vehicle in the future, we’d be absolutely delighted to welcome you back. Until then, safe travels and warm wishes from all of us here in Chattanooga!

April 19, 2025

Very professional and courteous dealership. Everytime I go there I know I’m in good hands. More

by russharwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

April 12, 2025

Longtime customer. Have had 4 Toyotas and a Jeep serviced there for 8 years. This time whew. Brought in one of our Tacomas for brakes and a checkup. After waiting 3+ ho More

by dmarquart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brody Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth in service 5 stars
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Apr 14, 2025 -

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

April 02, 2025

Friendly staff. Quick turnaround for service. Could use better snacks and perhaps coffee and water in the waiting room. More

by Ducks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Capital Toyota, Inc. responded

Hi Ducks, Thank you for the kind words! We’re so glad to hear that our team took great care of you and got your service done quickly—music to our ears! And thank you for the honest feedback about the waiting area. We always want your time with us to feel as comfortable and welcoming as possible, and you're absolutely right—better snacks and a fresh cup of coffee can go a long way. We’ll be looking into how we can step up our snack game and make the lounge experience even better. We appreciate you, Ducks, and look forward to seeing you next time!

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