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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
519 Reviews
Call Service Center (423) 892-0661

519 Reviews of Capital Toyota, Inc. - Service Center

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September 03, 2025

You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 31, 2025

Staff Bradley is attentive to my needs for my car and was able to explain well everything after the service! More

by jvestacio92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
Report | Print
August 31, 2025

Excellent service. Very attentive to details. Service advisors and sales man are very friendly and good at what they do. More

by jlcalbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2025

Everyone is always very courteous and helpful. I’ve had my car over two years and absolutely love it! More

by Gewalterb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah, Johnson
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Aug 28, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re thrilled to hear that our team has consistently been courteous and helpful over the past two years, and that you’re loving your car. It’s a pleasure to serve you, and we look forward to continuing to take great care of you and your vehicle!

August 11, 2025

Excellent treatment, good communication and satisfied with the service provided. I highly recommend this person, so that you can visit him and let him guide you so that he can show you more vehicles. More

by unsisadmonmpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re glad you received excellent service, clear communication, and guidance during your visit. We appreciate your recommendation and look forward to helping you explore more vehicles in the future!

August 01, 2025

Staff and service great but price was too expensive especially on labor charges so I probably won’t go back unless have a coupon. More

by Usafmom123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Capital Toyota, Inc. responded

Thank you for your honest feedback. We’re glad to hear you appreciate our friendly staff and quality service. We also understand how important pricing is, especially on labor charges, and we strive to offer competitive rates while providing the best care for your vehicle. Please know we have many service coupons available on our website at capitaltoyota.com that can help make your next visit more affordable. We’d love the opportunity to serve you again and provide the excellent experience you deserve. Thank you for choosing Capital Toyota—we’re here whenever you need us!

July 29, 2025

I would not take my car anywhere other than Capital Toyota. The service department is top notch. Always kind and prompt. More

by Brenda Domer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Woody
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Aug 08, 2025 -

Capital Toyota, Inc. responded

Brenda, thank you so much for your trust and kind words! We’re honored to be your go-to for service and proud that our team consistently provides kind, prompt, and top-notch care for your vehicle. We look forward to serving you for many miles to come!

July 29, 2025

There’s a Young Lady by the Name of Autumn That’s Soooo Nice and Gives Excellent Customer Service She made My day!!! More

by Ladysweetdee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autumn
Report | Print
Aug 08, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your wonderful experience! We’re delighted to hear Autumn brightened your day with her kindness and excellent customer service. She truly embodies the warm and caring spirit we strive to provide every guest. We’ll be sure to pass along your kind words to Autumn and the team. We look forward to welcoming you back anytime!

July 28, 2025

Personnel are friendly and courteous. The service check in is very efficient and the service team itself is quite knowledgeable and quick. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonah Johnson
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Aug 08, 2025 -

Capital Toyota, Inc. responded

Denise, thank you for your kind words! We’re thrilled to hear our friendly team and efficient service check-in made your visit smooth and enjoyable. Our knowledgeable service team works hard to provide quick, quality care every time. We look forward to serving you again soon!

July 25, 2025

They have always been good at taken good care of of my car any time it has been there. More

by Vincentebone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jul 28, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty! It means the world to us to know that you've consistently felt well taken care of every time your car has been in our hands. At Capital Toyota, we treat every vehicle like it's our own and every guest like family and so knowing we’ve earned your confidence truly fills our hearts with gratitude. We’ll always be here whenever you need us and for every mile ahead. 🚗✨ Your Capital Toyota Family

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