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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
498 Reviews

498 Reviews of Capital Toyota, Inc. - Service Center

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November 30, 2023

Prompt service, courteous, did my recall work and a 20,000 maintenance. I was very pleased. More

by wlou3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Capital Toyota, Inc. responded

We're delighted to hear that you had a positive experience with our service! 🌟 Prompt and courteous service is a priority for us, and we're glad to have met your expectations while completing your recall work and 20,000-mile maintenance. If there's anything else we can do for you or if you have additional feedback to share, please feel free to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you in the future.

November 30, 2023

Gary was very courteous and friendly. Explained what my vehicle needed and offered options for future services. More

by mleonard105816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Capital Toyota, Inc. responded

We're pleased to hear that Gary provided you with courteous and friendly service! 🌟 It's wonderful that he took the time to explain your vehicle's needs and offered options for future services. Our goal is to ensure that our customers feel informed and comfortable with the services provided. If there's anything specific you'd like us to know or if you have additional feedback, please feel free to share. We appreciate your business and look forward to serving you for any future automotive needs.

November 30, 2023

It's very easy to get appointments set up thanks to my advisor, Gary. Service is always quick and explained clearly. I get reminders and communication about my upcoming appointments and the staff are all More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Capital Toyota, Inc. responded

We're delighted to hear about your positive experiences with our service team, especially with your advisor, Gary! 🌟 Making appointment scheduling easy and ensuring quick, clear explanations during service are top priorities for us. We're pleased that you appreciate the reminders and communication about your upcoming appointments. Our dedicated staff, including Gary, is committed to providing excellent service with a pleasant demeanor. If there's anything specific you'd like us to know or any way we can further enhance your experience, please feel free to share. We appreciate your feedback and look forward to continuing to provide you with top-notch service.

November 29, 2023

Helpful friendly quick easy to deal with competent reasonably priced easy to book comfortable waiting area fast wifi More

by dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your fantastic review! 🌟 We're delighted to hear that our team at Capital Toyota made your experience helpful, friendly, and quick. Your kind words about our competence, reasonable pricing, and ease of booking mean the world to us. We strive to provide a comfortable waiting area with fast wifi to enhance your overall experience. Your satisfaction is our priority, and we appreciate you taking the time to share your positive feedback. If there's anything else you need or if you have any suggestions, feel free to let us know. Safe travels, and we look forward to serving you again!

November 28, 2023

Very nice people and easy to work with. They also got the maintenance done on my vehicle in a very good timely manner. More

by rascal739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Blevins
Nov 29, 2023 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're delighted to hear that you found our team to be very nice and easy to work with. Ensuring a positive and straightforward experience for our customers is a top priority, and we're glad that it reflected in your interaction with us. We're also pleased to hear that the maintenance on your vehicle was completed in a timely manner. Your satisfaction with our services is important to us. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

November 28, 2023

Even though the service department was packed, service was done quickly and efficiently. Scott the service advisor was friendly and efficient at check in and kept me apprised during the service. More

by rwillia412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your positive experience with our service department! 🚗💙 We're delighted to hear that despite the busy day, your service was handled quickly and efficiently. Scott, our service advisor, will be thrilled to know that you found him friendly and efficient at check-in, and we're glad he kept you well-informed throughout the service. Customer satisfaction is our priority, and your feedback reinforces the hard work and dedication of our team. If there's anything else you need or if you have further comments, please feel free to let us know. Safe travels, and we look forward to serving you again in the future!

November 28, 2023

I had mechanical work performed on my truck. The process was super easy as they provided quick, timely, and honest responses. They picked up my truck, interacted throughout the day to let me kno More

by shop_s_mart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with the mechanical work on your truck! 🚚💙 We're delighted to hear that the process was super easy for you, with quick, timely, and honest responses from our team. Providing transparent communication and efficient service is our priority, and we're thrilled that you felt well-informed throughout the entire process. If there's anything else we can do for you or if you have further feedback, please don't hesitate to let us know. We appreciate your trust in us, and we look forward to serving you again in the future!

November 22, 2023

They do a great job in service of your vehicle. Are very friendly and aim to please More

by lthomas5938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Foster
Nov 27, 2023 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at Capital Toyota. Providing excellent service and aiming to please our customers is what we strive for. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing Capital Toyota!

November 18, 2023

Very professional and everyone is very nice. Prices are pretty much consistent with competitors prices. More

by DEEHIKER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, don't remember his last name
Nov 21, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive feedback about our team at Capital Toyota! We're delighted to hear that you found our staff to be very professional and nice. It's our goal to provide a welcoming and customer-friendly environment. We appreciate your acknowledgment of our pricing transparency, and we strive to offer competitive prices in the market. If there's anything else we can do for you or if you have further feedback, please feel free to reach out. We value your business and look forward to serving you again in the future.

November 15, 2023

I was greeted by Gary with a smile and a friendly hand shake. Started off what I thought would be a un easy moment and turned it into a friendly conversation. Services were explained and performed. In a t More

by oshabruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're delighted to hear that Gary's warm greeting and friendly approach turned what could have been an uneasy moment into a pleasant conversation. It's great to know that our team was able to explain and perform the services to your satisfaction in a timely manner. If there's anything else you need or if you have further feedback, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future.

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