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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
492 Reviews

492 Reviews of Capital Toyota, Inc. - Service Center

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March 25, 2025

Bought car there and use them for service. Always been prompt and professional service. Just wish prices were lower. Oil change prices could be lower. More

by daawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your continued trust in us—for both your purchase and ongoing service visits. We're so glad to hear that you've consistently experienced prompt and professional service. That means the world to us. We also appreciate your honest feedback about pricing. We understand that vehicle maintenance is an investment, and we’re always looking for ways to provide greater value for our guests. We’ll be sure to pass your thoughts along to our team as we continue working to serve you better. Thanks again for being part of the Capital Toyota family—we’re always here when you need us!

March 25, 2025

Prompt service & friendly assistance every visit. Staff is very knowledgeable & answers any and all questions. More

by bjsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for the kind words! We’re so happy to hear that you consistently receive prompt service and friendly assistance during your visits. Our team takes great pride in being knowledgeable and making sure all your questions are answered with care. We truly appreciate your trust in us and look forward to serving you again soon!

March 24, 2025

I love Capital Toyota! Their work is always A+ and their valet service is invaluable. More

by Eleanor.barrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Capital Toyota, Inc. responded

Hi Eleanor, Thank you so much for the love! We’re absolutely thrilled to hear that you’ve had A+ experiences with us—that’s exactly what we strive for every day. And we’re so glad to know our valet service has been helpful for you! Your support means the world to our team. If there’s ever anything more we can do to make your visits even better, we’re just a call away.

March 06, 2025

Excellent service and employees are definitely people who care about their customers! Capital Toyota is extremely blessed by having Luis Valdes on their service team! This young man is so Professional and More

by queenbeesue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your heartfelt experience! We're incredibly grateful for your kind words about Luis. It’s wonderful to hear that he went above and beyond to help you during such a difficult time. We truly value team members like Luis, who are not only professional but also caring and empathetic. Your feedback means so much to us, and we will definitely pass along your praise to him. If you ever need anything else, we’re here for you, and we look forward to serving you again. Sending our best to you and your family.

March 06, 2025

The Service Department is courteous, helpful and extremely efficient. My oil change and 1 year check up took about 25 minutes. More

by Lisa Shoemate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Capital Toyota, Inc. responded

Thank you for the wonderful feedback, Lisa! We're so happy to hear that you had a positive experience with our Service Department. It's great to know that your oil change and 1-year checkup were completed quickly and efficiently. We appreciate your kind words and look forward to serving you again at Capital Toyota!

March 02, 2025

Capitol Toyota has always been extremely reliable and efficient while I have had services performed. I’ve trusted them with all of my Toyota vehicles. More

by cgillentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your continued trust in Capital Toyota! We're thrilled to hear that you've had reliable and efficient service with us. It's always our goal to provide the best care for your vehicles, and we're honored that you've chosen us for all your Toyota service needs. If you ever need anything else, we're here to help!

February 27, 2025

Friendly, courteous, knowledgeable staff. Car was serviced in approximately 30 minutes. Comfortable waiting room with TV More

by harold8326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Capital Toyota, Inc. responded

Thank you, Harold! We’re happy to hear that you had a great experience with our friendly and knowledgeable team. We strive to provide efficient service while ensuring our customers are comfortable. We appreciate your support and look forward to seeing you next time!

February 20, 2025

Went in at 10 am for recalled fuel pump swap. They were done in an hour and a half. I appreciated the urgency. More

by milledgeman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We're so glad to hear that we were able to take care of your recall service quickly and efficiently. We always strive to provide timely service and appreciate your recognition of our urgency. If you ever need anything else, we’re here for you!

February 12, 2025

Great Service in and out quickly,adviser let us know what was going on ,will definitely return More

by Denali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're glad to hear that you had a quick and smooth service visit. Our team always strives to keep our customers informed and provide a seamless experience. We look forward to seeing you again next time!

February 05, 2025

Great dealership and extremely easy to get an appointment to get an oil change. Best place in the Chattanooga area to go More

by disneynut1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're so glad to hear that scheduling your oil change was easy and that you consider us the best in Chattanooga! Providing convenient and top-notch service is always our goal. We appreciate your support and look forward to serving you again!

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